It’s this simple they are time wasters at Taren Point.The worst customer service experience I have ever had. How long do you have to wait for a promised phone call back to come out and do a quote? I’m not going to mention names. Poor handling on management side after three visits and four phone calls to the store. Recommend to go somewhere we’re they give good service and get the job done at hand.

I ordered a laminate flooring from DecoRug Liverpool mega center to replace my carpet upstairs and I had a concern about installing the laminate on the stairs and the sales person his name is [Name Removed] he is unprofessional and he said we can do everything within your budget so we have this special for today only you can pay a deposit which is 30% and we can just hold the stock until we find the proper installation for your stairs, to cut the story short, one of their professional installer looked at the stairs photos and said " this stairs...

Dealing with the store was great initially, very helpful and responsive. With Covid there was a delay on installation but this was to be expected. HOWEVER the actual quality of installation was woeful with obvious gaps around the edges of the shutters. I've been following up with the store and Project Manager FOR MONTHS now with no luck - seems once they get your money they couldn't care less about customer service. Guess that's what you get for paying for cheap shutters. Cheap workmanship.

I purchased carpet from their Kotara (Newcastle) showroom. I was very specific in stating that I wanted the carpet and underlay installed, the furniture moved and the old carpet and underlay to be disposed of. I was quoted extra for this, which I agreed to and paid for. The full amount for the carpet and installation was paid 2 days before the installation. The two men installing the carpet dismantled the beds, and asked if they could store the beds, bedside tables and a desk downstairs as they wanted to be able to lay the carpet without n...

Do not buy anything from this company problem after problem they ripped me off $1600 very unprofessional and bully’s even when I called head office they were very unhelpful and I lost $1600 of my hard earned money

Flooring product sold by Rosa at Belrose does not perform as described; installation unsatisfactory with job not finished and requests for rectification ignored. Details provided to person doing in home measure not passed on to installer. Installer took short cuts leading to unsatisfactory outcomes. Products requested not delivered but charged for. Area manager contacted and provided photos but no outcome. I literally hate the floor and am reminded of it every day.

We hired Decorug (Job #385192) to Install Laminate floorboards in our house, 1 Acer Court, Cherrybrook 2126. Unfortunately I must report you the unpleasant events we had to encounter during the process.
We paid the 30% deposit through the Auburn Supercentre store through our contact salesperson Leon in December 2019. We were promised that the job will be done on the 30th and 31st January. So Leon asked us to pay the full amount by the 5th of January.

The first team came on 31st January only to finish the lounge area and our three bedroom. I un...

Never deal with this company. I have never experienced such unprofessional time wasters. My carpet was “discontinued” then the second choice was “faulty”...
What a lot of nonsense. Then when it was finally installed they didn’t order enough.
Still waiting.
Absolutely disgraceful

We began a project involving flooring and shutters in June/July 2018 and here we are in October 2019 and it still isn't finished. Not surprising that more than 27% of respondents on this site gave them a 1-star rating. Once the order had been placed and partially paid for, the local store rep dropped out of the picture and H.O. took over. From there, it's been a disaster. Initial delays in supply were understandable but when our shutters turned up, the quality and fitting was atrocious. These were eventually replaced with a product of a similar...

Sales team were great, as soon as they had our full money it went down hill.
Showed up with the wrong carpet, horrible installation, refused to accept liability of the issue and blamed supplier.
After multiple visits and phone calls and a long period of time all they could offer was a voucher to their store.
Our carpet is still not fixed and to this day (4months later) still have not had anyone contact us to fix the carpet.
The lady that we last spoke to at head office was so rude she even swore back at us and pretty much told us she didn’t c...

Took them 2 and a half weeks to send my flooring after I was told it would be there by Friday floor arrived with black pen on that wouldn’t not come off ended up be one board short and made me buy a whole new pack and now telling me it will take two weeks to get here. Worst company I have ever dealt with on top of all that every time I call them they would say I’ll call you back but they never did I had to call them back every time STAY AWAY!!!

I and my wife visited the Liverpool showroom about a couple of months ago and liked a carpet. We were told we could hold it as long as we needed to. While having a chat we advised, we are building our house. On that note he started to show us the specials on floor boards. While we liked the floor boards, e said we were bot unsure, if we will have floor boards or tiles and were not sure of the time line, of when we could come back. We were craftily encouraged to lock the special price on floor boards and made to believe, we could buy another p...