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subzero02kSydney, NSW
- 4 reviews
- 2 likes
Filters Don't Work Properly
Fix your filters. If you want to look at all the Round Rugs, you should be able to select shape!
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Michelle Rose J.Hunter Region, NSW
Overall experience Disappointed
Floors laid by Yasin who was extremely professional in his work ethic and very very maticulous to make sure floor is perfect and I was happy with it.
Overall not happy with salespeople from Kotara store as information given about the flooring was not accurate. Deposit and order taken told 2-3 wk install then waited contacted store and then told 3 month wait had to choose a cheaper laminate as limited colours to suit but still same price. Day of laying I discover the laminate is not hard wearing or practical for high traffic area and also not 10...Read more
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SessSouth East Queensland, QLD
- 2 reviews
Disappointed
We purchased some vinyl planks based on the colour we were shown. When the installer arrived with packages only 25% of contents were the same as plank we viewed. We were requested to pay full amount up front which was a mistake. Planks were laid with no consideration for appearance. We vigorously complained with little response.We had to pulll up and re lay planks ourselves to improve the appearance. We were left with furniture outside for almost 3 weeks. Overall quality of service and installation very poor.
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Questions & Answers
Hayley H.asked
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
4 answers
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
Thanks
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
Malasked
hi please could someone contact me from head office regards malcolm sriven? [number removed]
1 answer
Deco R.Deco Rug
Hi Mal
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Cecelia Clayasked
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
1 answer
Deco R.Deco Rug
Hi Cecelia
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
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