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Deco Rug
4.0 from 499 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (5)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    3.5 (4)
  • Warranty Claim MadeYes · No (5)
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Lynelle and Graeme

Lynelle and GraemeSouth East Queensland, QLD

Customer Service Very Poor

published

Product - Trojan Lemnos - fantastic
Estimating for product quantity for job needs improvement - estimated short and job was unfinished for some time - Christmas visitors greeted at front door with unfinished concrete floor!
Installers - fantastic.
Requirement for full payment before job is started not desirable especially if problems encountered!
Customer Service - Very unsatisfactory.
Company has been sent a comprehensive email re Job.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Dave

DaveSydney, NSW

Excellent customer service by store and installers let down poorly by job co ordinator

published

Without any communication to me my laminate install job was re assigned to another job on the very same day that I had taken time off from work to have this job done. Excellent customer service from Angela with repeated follow ups and the very professional installers were seriously let down by Deco Rug job Co Ordinator. Angela made sure I had limited interactions with the co ordinator but on the few times I had to deal with them I was let down each and every time. A complaint made on the day of the re assigned job still has not been answered. Deco Rug back office staff just do not care about customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationprospect nsw
Warranty Claim MadeNo
Mary J

Mary J

  • 2 reviews

Service was satisfatory

published

I had carpets replaced in the bedrooms of my town house. The sales person at the Auburn store, Akmal, was helpful and delivered as scheduled. Post purchase service was good

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn NSW
Warranty Claim MadeNo
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Helpful for the most part

published

I was asking for a professional or installer to be sent out to do final measurements because many floor was not level or flat. The store only sent a consultant to measure. I wasted money trying to level the floor. When the install date arrived was told it needed to be done again. Could have been avoided if the right person was send out first. Installer Yasin was great and very helpful and I’m very happy with the results he accomplished

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Ally G

Ally GSydney, NSW

  • 3 reviews
  • 1 like

Great customer service, however small mistake cost us hundreds.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
2 comments
Deco Rug
Deco R.Deco Rug
Ally G
Ally G
See all Deco Rug reviews

Questions & Answers

Hayley H.

Hayley H.asked

Deco Rug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business

Mal

Malasked

Deco Rug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team

Cecelia Clay

Cecelia Clayasked

Deco Rug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team

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