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Deco Rug
4.0 from 490 reviews · View Statistics

Reviews

3.1

9 reviews
  • Product Quality
    3.0 (6)
  • Return Claim MadeYes (1) · No (8)
  • Customer Service
    3.0 (5)
  • Warranty Claim MadeYes (9) · No
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Reviewer Photos & Videos

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Amazing Service and Amazing shutters

published

Received amazing service and product with our plantation shutters. Alex from Decorug prospect was amazing in helping me find the right shutters fitted for my house - if you want excellent service ask for him. The job took 4 hours, which was shorter than expected and the did a fantastic job.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeYes

Hybrid flooring

published

We had hybrid laminated flooring installed by our local Decorug store and were initially happy with the quote and selection of of the actual flooring. Our installer Gerard was fantastic, very friendly and even went out of his way to help us when we found a small imperfection on one of the boards. We were less happy with the overall service of the local store: calls and emails were not returned quickly and there has been no after sales follow up or service. The gentleman at Decorug Head Office was friendly and professional, but he was let down by several contractors not being professional.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeYes
Martin

MartinSydney, NSW

Great job

published

The installer Ryan was conscientious and methodical in completing the job. He kept in touch to make sure everything was perfect. He cleaned up afterwards. Can’t expect any better service. Great job. Highly recommended

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Michelle

MichelleNew South Wales

Hybrid Flooring Godfreyhirst : Supply and Installation

published

We went to Decorug Marsden Park Store and we were assisted by Les. He also came to our property for measuring. He is informative and helpful. The flooring was installed by SRI and his boys. They are polite, friendly and professional and the installation was excellent. We are very pleased with the quality of their work. Higly recommended.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarsden Park
Warranty Claim MadeYes
Roksan K.

Roksan K.Greater Melbourne (Outer), VIC

Horrible company

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Sami F.

Sami F.

  • 6 reviews
  • 3 likes

Do Not Trust Deco Rug One of the Worst Carpet Installation

published

One of the worst installation received from Deco Rug. Look at the bottom pictures. It was done 4th of October 2019. I have contacted Deco Rug and made multiple complaints and deco rug doesn't do anything about it. Deco rug also remove my door from bedroom, when they install the carpet and door never return to the door frame. Absolutely dangerous and illegal in Australia. I have raised the issues with Fair Trading to escalate and follow up to get my money back. Dear all, DO NOT TRUST DECO RUG. They are fully Scammers and work as Doggy retailers and Ripping innocent people money. Be aware and Careful. My next Aim to take them to Current Affairs Show. Stay away from this Deco Rug Retailer.

  • +4
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Ashleigh

AshleighSydney, NSW

Customer Service and Installation of Vinyl Floors

published

I experienced terrific customer service from Zain at the Caringbah Store in regards to purchasing Vinyl Floor boards. The team went above and beyond to order the particular product that i wanted, and guaranteed that they would make it happen, and it did. Also the communication between Zain and myself was great, always keeping me up to date with the progress, which is key to great service.
Yasin my installer, Was wonderful. He is a very efficient worker and got the job done very well.
Very pleased with my overall experience with Decorug, My floors look amazing, and i would recommend them to my family and friends.
Thankyou!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationDeco Rug Taren Point
Warranty Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi Ashleigh, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Zain and Yasin. Thanks again and have a lovely day!

Ellie

EllieSydney, NSW

Shutters not happy with head office

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
4 comments
Deco Rug
Deco R.Deco Rug

Hi Ellie, thanks for taking the time to leave a review. We are truly sorry that you have had this experience with your shutters. Our manager Mark will be in touch with you shortly to rectify the issue for you. Again, our apologies

Ellie
Ellie

That was 8 days ago now and still no word . I’d hate to be an inpatient person?

Deco Rug
Deco R.Deco Rug

Hi Ellie, our apologies. I have followed up with Mark again today- He said he will be in contact with you asap. If you haven't heard from him by 5pm today please let me know. Thanks!

Dipen C.

Dipen C.Sydney, NSW

Money in advance, job later on, may be never :(

published

- Paid premium amount for so called VERISHADES. Look great but start falling on very first day. Sent several emails. Installed on 17 June. Not been fixed yet. After sales service is very bad.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationauburn store
Warranty Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi Dipen, thanks for taking the time to leave a review. We are very sorry to hear that you have had this experience with our Verishades. Could you please send me your order number so that we can sort this out for you? Thanks!

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Questions & Answers

Hayley H.

Hayley H.asked

Deco Rug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business

Mal

Malasked

Deco Rug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team

Cecelia Clay

Cecelia Clayasked

Deco Rug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team

Get an answer from our members and Deco Rug representatives

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