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Deco Rug
4.0 from 487 reviews · View Statistics

Reviews

2.5

8 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    3.4 (5)
  • Return Claim MadeYes (8) · No
  • Customer Service
    4.0 (4)
  • Warranty Claim MadeYes (1) · No (4)
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Very bad customer service, unprofessional sales person

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLiverpool - Mega Center
Warranty Claim MadeNo
tan

tanSydney, NSW

  • 2 reviews

Yasin is the best

published

We had Yasin lay our floor board for us nothing was to much trouble he made sure we where happy with everything before he left us ...
Thank you so much

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Sami F.

Sami F.

  • 6 reviews
  • 3 likes

Do Not Trust Deco Rug One of the Worst Carpet Installation

published

One of the worst installation received from Deco Rug. Look at the bottom pictures. It was done 4th of October 2019. I have contacted Deco Rug and made multiple complaints and deco rug doesn't do anything about it. Deco rug also remove my door from bedroom, when they install the carpet and door never return to the door frame. Absolutely dangerous and illegal in Australia. I have raised the issues with Fair Trading to escalate and follow up to get my money back. Dear all, DO NOT TRUST DECO RUG. They are fully Scammers and work as Doggy retailers and Ripping innocent people money. Be aware and Careful. My next Aim to take them to Current Affairs Show. Stay away from this Deco Rug Retailer.

  • +4
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Jayb

Jayb

  • 3 reviews

Fantastic customer service!

published

We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationProspect
Warranty Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug

Hi Jayb, thanks for taking the time to leave a review. We are so glad to hear that you love your new rug- we'll be sure to pass your feedback on to Angela. Have a lovely day!

Rajeev Nijhawan

Rajeev NijhawanSydney, NSW

  • 2 reviews
  • 1 like

Deceitful Customer service system at Liverpool store. No stars at all, just had to assign one, as it was required.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Carolyn

Carolyn

  • 3 reviews

Very happy and loved the service.

published

We had to replace our timber floors due to unforseen problems. Deco Rug head office and Prospect could not have been more helpful and prompt!!
Great installers..thanks Ryan, and beautiful craftsmanship!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationProspect
1 comment
Deco Rug
Deco R.Deco Rug

Hi Caroyln, thanks for taking the time leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to the Prospect team, the head office team and our installers. Have a lovely day!

JCA

JCABrisbane

  • 2 reviews

Do not use this company!

published
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi there, thanks for taking the time to leave a review.
We are very to hear that you have had this experience with your flooring installation.
Could you please send me through your order number so that we can look into this for you?
Thanks.

not a good result beware consumers

published

Asked them to give me a plan on fixing our floor and told us we would have to clear out our bottom level of the house and it would take 2 weeks to fix when the original install took 2 days feel like they are trying to make it to hard to have it fixed now they are not calling back

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi there, thanks for reaching out to us. Our apologies that you have had issues with your flooring. Could you please send through your order number so that I can look into this for you? Thanks.

See all Deco Rug reviews

Questions & Answers

Hayley H.

Hayley H.asked

Deco Rug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business

Mal

Malasked

Deco Rug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team

Cecelia Clay

Cecelia Clayasked

Deco Rug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team

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