Reviewer Photos & Videos
Amazing Service and Amazing shutters
Received amazing service and product with our plantation shutters. Alex from Decorug prospect was amazing in helping me find the right shutters fitted for my house - if you want excellent service ask for him. The job took 4 hours, which was shorter than expected and the did a fantastic job.
Great service and great product
From start to finish the experience with Decorug was great.
We got the perfect carpet at a great price for our renovated lounge room. The advice from in store staff was great.
The installers (Mohammed and assistant) were very professional and did an excellent job.
We will definitely be doing the rest of our house with Deco rug.
Perfect floor installation by Yasin and his co worker
I can't speak highly enough of the professional workmanship exhibited by Yasin and his co worker during the installation of our Decorug flooring in Newcastle last week. Both were polite, very accomodating, punctual, and the workmanship was excellent. Great Job.
Great workmanship and service from Gerard
We recently had Gerard out to install floorboards into our study. Not only would I recommend him, I am so happy with the result that we’re doing another 2 rooms
Customer Service is not existent
I purchased carpet from their Kotara (Newcastle) showroom. I was very specific in stating that I wanted the carpet and underlay installed, the furniture moved and the old carpet and underlay to be disposed of. I was quoted extra for this, which I agreed to and paid for. The full amount for the carpet and installation was paid 2 days before the installation. The two men installing the carpet dismantled the beds, and asked if they could store the beds, bedside tables and a desk downstairs as they wanted to be able to lay the carpet without n...eeding to move furniture during the installation. I agreed to this but at the end of the day they informed me that their head office had told them they were not to re-assemble the beds as this was against their company's policy. They left 2 bedside tables and a desk downstairs. They did not re-hang the doors they had removed - wrongly claiming the doors needed to be have some length taken off them. Some of the old carpet and underlay was left, the installers claimed they didn't have room in their van to take it all. The carpet laid in the wardrobe is not attached to the floor. I have made numerous phone calls over the last few days and no-one has returned my call.
Very happy customer
Very happy with our timber floor. Entire process went smoothly from start to finish. Great sales team and Ravi from K&T Timber flooring solutions did a great job laying it.
Looks really Good!
Ravi and the team at K&T timber flooring solutions did a great job at installing the new hybrid flooring that we purchased from Decorug in Caringbah. They were polite and worked hard to finish the job in one day and cleaned up and took the rubbish with them. We are very happy with our new floor in the rumpus room and hallway. Hybrid flooring looks really good and we love just love it!
Thanks K&T Rimber Solutions team for your great job instilling Germany laminating timber floor at my house even the stairs , it was a great job done with deco rug shop
From choosing and purchasing our floors to installation we had a great experience.
Sri and his team did an exceptional job instaling our floors. It was a big job, 6 solid days. Worked until about 6.30 every evening to ensure we could finish the job in time .They worked in a structured way, cleaned afterwards and always had smiles on their faces.Thanks Decorug- Thanks Ryan at Bellrose Deco Rug for always keeping us in the loop and thanks to installers Sri and team. We are extremely satisfied.
We had hybrid laminated flooring installed by our local Decorug store and were initially happy with the quote and selection of of the actual flooring. Our installer Gerard was fantastic, very friendly and even went out of his way to help us when we found a small imperfection on one of the boards. We were less happy with the overall service of the local store: calls and emails were not returned quickly and there has been no after sales follow up or service. The gentleman at Decorug Head Office was friendly and professional, but he was let down by several contractors not being professional.
The installer Ryan was conscientious and methodical in completing the job. He kept in touch to make sure everything was perfect. He cleaned up afterwards. Can’t expect any better service. Great job. Highly recommended
We decided to remove the carpets completely and have hybrid flooring .We went to Alexandria Deco rug and Steve provided us with good service ,he explained well the differences on products and scheduled us for a site visit next day. He arrived on time and well explained the products. We paid all amount in the beginning. After 3 weeks they came on time and started. Their installer his name Kabir, the moment he arrive, he started to criticise our flooring options. He could not finish his job as planned , he said that he had to go to another job, h...e asked for extra money. He was suppose to leave the unused materials but took them all. He did very wrong on kitchen flooring we ask him to correct it but he refuse and blame office they did not give supplies! We complained and send email to office .They said they would fix it but no one has been coming for two months. Also unused woods did not come back to us! Still waiting somebody contact from office!
- Physical store
- Verified customer
We went to Deco Rug last weekend to look for the rug for my parents’ new granny flat. My parents did have different views on the patten of rugs so we had to drive back to exchange for a different pattern. Alex and Angela looked after me. They are professional and very patient with us until we found the rug which pleased everyone. It is my second time shopping there and certainly I will go back again for my next one
Great ranges of carpet and quality service
We had new carpet in our house from Decorug Prospect. Through out the process from selecting new carpet to installation Alex has been amazing and accommodating. We would highly recommend Decorug Prospect.
So happy with my flooring!
Yasin and his partner did an outstanding job laying hybrid flooring in my home. Their professionalism and attention to detail was second to none. Yasin was very knowledgeable about the product. Would highly recommend. Thank you.
Many thanks to Yasin and his partner for the outstanding job they did laying the floor at my hair salon. They arrived at the exact time they said they would on both days and their customer service and attention to detail was second to none. Would highly recommend. Thanks again.
DecoRug Penrith Fantastic Customer Service
We recently placed an order for plantation shutters, new carpet and a rug. After shopping around at various outlets we returned to Deco Rug and worked through our needs and budget with our sales consultant Wayne. We found that his quality service, perseverance and dedication made our experience much more positive. He was helpful and determined, he provided a competitive price. Our final decision to proceed with our order was largely based on how well Wayne represented the company and worked with us to ensure that we were happy with our purchase. Excellent service and communication. We now hope that this flows through to the final installation. Thank you
Plantation shutters supply and installed.
I couldn't be any happier with the quality and installation of our Plantation shutters through decorug. Great work at the Team from Marsden Park. Special mentions to Jackie for her great advice and Adam for the installation.
A big thanks to Yasin he and his partner where terrific. Very helpful and did a great job. The asked loots of questions about what we wanted and explained what would look best. Looks great boys. Thanks
Bad service Alexandria
Do not buy anything from this company problem after problem they ripped me off $1600 very unprofessional and bully’s even when I called head office they were very unhelpful and I lost $1600 of my hard earned money
Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
hi please could someone contact me from head office regards malcolm sriven? [number removed]
Deco R.Deco Rug
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Deco R.Deco Rug
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
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