Reviewer Photos & Videos
Decorug and Godfrey Hirst Hybrid flooring
Couldn't fault Decorug. From the sales team at Liverpool to the installation by Yasin and his assistant - on time, friendly and flooring is perfect. Its finished off home perfectly
Ryan amazing job!
Thank you so much you did an amazing job! Im very appreciative of your work and my family will love it. You were very efficient, fast & friendly and did all upstairs on your own
Kind regards Shazza
Rustic Oak Woodline flooring
Very happy with my Oak Timber flooring from Belrose, all staff were very helpful. Excellent installation by Yasin & his assistant.
Laminate floor boards
Excellent service from from Jason at Tuggerah. The installer Yasin and assistant were very competent and professional. Very happy with my flooring.
Customer Service in store was excellent. Polite and quick measuring service offered.
Measured, check measure within 1 week. Materials arrived and installation carried out before estimated date. Shutters look great. Excellent Service.
At the Tuggerah store Simon was. Very helpful explaining the difference between carpets and flooring, we got floating through house which was amazing , we can’t fault his work and Omer Yaman the carpet installer was fantastic , very quick work, 5 rooms in 4.5hrs,end result was also amazing , we can’t thank the team enough!!
Excellent service and product
Was very happy with the service Decorug provided. Great in store service from Belrose followed up by home visit and quote. Then excellent installers with Yasin and helper. New vinyl floor planks look classy and professionally installed
From the friendly, expert advice from Peter and Craig at the West Gosford store when deciding on which carpet would be best for my home(and that was pretty tough!), to the removal and installation...I couldn’t have been more impressed with the entire Decorug team. Frank, Omar and Omar are masters at their profession. Their cheerful, friendly demeanor, together with their expert skills of laying carpet made this experience so much less stressful than what I had expected. The entire crew couldn’t have been more helpful. I would highly recommend Decorug not just for a top quality product but for the service to the customer. Simply outstanding!
Thanks so very much to you all. Julia and Iain
Why go anywhere else?
From purchase to a quality install, very happy with all aspects of our dealings with Decorug Penrith. Brie helped us select a suitable carpet, then answered our questions during the measure and quote, Elizabeth at head office was very helpful and professional too. And finally Omer, you did a sensational job installing our new carpet. On time, courteous and absolutely professional! We highly recommend Decorug Penrith for your flooring needs.
Served by both Hassan and Michael at DFO. Both informative and gave opinions, not the typical sales type that were pushy which was likeable. Thank you we look forward to collecting our goods and possibly more!!
Hasin installed hybrid flooring has done an amazing job! we are very happy with the end result!
Amazing install hybrid floor by Hasin! We are very happy with all the rooms, and staircase I highly recommend Hasin
Review of customer services and product.
I am happy with the customer service provided by Mr Louie at DecoRug Liverpool he is very friendly and this is the second time he helped me all the staff very friendly. I am happy with the product its very nice. The installer did good job and they are flexible and friendly. Thanks to everyone.
Yasin - Timber Flooring
Debra at Penrith store was very patient as we changed our selection 3 times. Yasin and crew of 1 was amazing. Yasin was very knowledgeable, polite, punctual, they both did a great job, thankyou. Our home looks amazing. thank you from Carmen, Geoff Laing
Can’t speak highly enough of yasin who installed my flooring they done a fabulous job in doing so they cleaned up an never left a thing highly recommend
Good customer service
High praise to Mel at Deco Rug, Belrose for her help and advice in floor choice and later in our home for the measurements and quote. Also thank you to Sevda from Head Office for admin. Special thanks to Yasin and his able assistant for installation. He communicated with me on arrival times and was prompt, efficient and polite. They worked without a break to complete the floor after laying the levelling cement the previous day. He ensured I was happy with the result prior to packing up and leaving. They took pride in their work and rightly so.
Hybrid Flooring installation by Ryan Hawker
An excellent job completed by Ryan Hawker, no mess with the utmost care, would recommend this guy to anyone for hardwood flooring.
James from Glenning Valley.
Ryan - HR Timber flooring
A big thanks to Ryan and Bre who worked so hard to install our new floorboards all in one day.
Ryan’s attention to detail, professionalism and communication throughout the installation process has to be commended!
I would highly recommend Ryan from HR Timber flooring to anyone in need of a installer.
Fabulous Floating Floors...
Ravi laid our Titan floors. He is efficient and courteous. We are very pleased with his work. Customer service Excellent.
Flooring installer Sri
We Just had our Decorug flooring installed by Sri. He was very professional and did a fantastic job. Highly recommended.
Thank you also to the staff at Liverpool Decorug who offered great customer service and helped us choose the right style for our new home.
Ryan Timber flooring installer
At first, I was hesitant in getting another installer as the previous installer did such a great job. I am so glad that I was allocated another installer named Ryan. I would like to congratulate him on the great job in installing our new flooring it looks fantastic. He even provided suggestions on how to clean our new flooring which I did not expect. For such a young age his dedication to his work is admirable. Very professional and always courteous. I have no hesitation in recommending him to anyone who needs their new flooring installed. Well done and great job.
Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
hi please could someone contact me from head office regards malcolm sriven? [number removed]
Deco R.Deco Rug
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Deco R.Deco Rug
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
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