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Decorug

Reviews

(2)
(1)
(0)
(1)
(0)
  • Job Satisfaction
    5.0 (2)
  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (0) · No (2)
  • Customer Service
    5.0 (2)

Reviewer Photos & Videos

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Mitch

MitchSydney, NSW

  • 2 reviews

HR Timber Flooring - Exceptional

published

Our floors were recently installed by Ryan and Ghamzah who did an exceptional job. The care and attention to detail surpassed my expectations. On time, professional, kept me updated and explained what they were doing and why. Couldn’t have hoped for a better result (see attached). Would highly recommend requesting their services!

DecoRug themselves were woeful. Only went with them because of sale price on flooring.

Job Satisfaction

Kay P.

Kay P.Sydney, NSW

  • 2 reviews

Great service instore & installation

published

Nick J & Dominic at Homebush store were great- kept us informed of delivery date and even came out on a Saturday to measure up. They helped us select a great colour floorboard & we receive lots of compliments on it (a type of medium grey). Ryan from HRTimber flooring did installation; very professional & timely. We’d definitely recommend Decorug. Excellent service, fair price, transparent & professional.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationHomebush
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Hey00105

Hey00105South East Queensland, QLD

Great service, store way too hot.

published

I went to the decorug store at aspley and i was greated by very plesent staff who helped me with what i was looking for. Unfortunately i wasnt able to make a decision that day. After spending not even 20 minutes in the store i had to get out as there was no air conditioning and it was so hot. For a store full of rugs and not very good air flow youd think there would be some kind of cooling. After spending less then 20 minutes i couldnt think clearley and wasnt able to make a decision. If i couldn't spend 20minutes in there.I hate to think what the staff have to deal with everyday.

Customer Service
Return Claim MadeNo
Store LocationDeco rug aspley
Donna

DonnaLoftus

  • 2 reviews
  • 6 likes
  • Verified customer

Very happy with my new floors!

published

I chose a German made laminate floor (Krono) at the Caringbah store.
After I had paid the deposit, there was almost zero customer service. I had to ring, chase up and hound to make any progress on my order.
Contact with head office was not much better, no one had contacted me I had to keep ringing and was getting nowhere.

I was ready to cancel my order when my details were finally given to my amazing Project Manager Mark!
Mark came out and was so reassuring and made the rest of the process a breeze. His chosen installers Naz and Sri were fantastic and I am so happy with the floors and the installation process.
I cannot speak highly enough of the installation team. Thank you.

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