29 questions from our users
Can U get bill paid on weekends
Hi Alex, we do pay bills on the weekend but you need to submit your bill before the weekend during business hours for us to process/schedule it. Let me know if you have any further questions!
They should charge me 5 $ first bills after I calculated I found it that they charge me 9.5 what a rip of how the misleading a customer and no contact them directly so I have to send them emails , I am waiting the answer right now
How do we increase our limit??...I have $300 limit, but bill is $800?...thanks Wendy
Hi Wendy, thanks for reaching out. As you use deferit more, it will automatically increase your limit. In the meantime, you can still use us to part pay a bill. Let us know if you have any further questions :)
when is the first payment due? i would like to use it for an unexpected pet bill but not sure if i have to have a percentage of the bill in my account on the day i submit it
Hi Nadine, the first payment is due on the day you want us to pay your bill. You can choose that date when uploading the bill. Any questions, please let us know :)
How do I reset i have never used it before I don't no the password also can I defer my rent
Hey Jenni, you can't defer rent only bills with us :) To reset your password go to: https://deferit.com.au/users/password_reset/
You will need to enter your registered email address. If you have any issues, feel free to call us and we can help you over the phone!
i'm having trouble with app - i get to - please make sure the payment options are clear and visible on your bill - i press on open camera - then - permissions - you haven't provided permission to open camera, i press ok - then nothing happens - can you advise on what i can do to fix this? Thank you.
Hi Carmel, it seems you need to give the app permission to access your camera. Assuming you are using an iPhone, please do the following:
Step 1: Go to Settings, and scroll down to the list of apps, find the deferit app.
Step 2: Tap the deferit app and you’ll see the permissions. Please enable camera permissions from here.
If you're still experiencing issues or have any questions, please feel free to shoot us an email at firstname.lastname@example.org or call us on (02) 8417 3056 :)
Be careful with this mob - just found out my details were used to create an account - at the time they started they had no consumer protection and anyone that had your d.o.b could easily create an account - they also never checked bills - the bill that they sent me wasn't even legit - sure hope they've improved just spent months with AFCA trying to resolve this issue.
What are you talking about ? They don’t send bills to you, you put your bills on their site for pmt ? They had good feedback on channel 7 the other day. I think you need to clarify your comment above
Read my post you idiot, someone used my name and details to create an account in which the person that created an account created a fake bill. I only learnt this when contacted by indebted. They sent me the bill in which deferit paid and the biller never existed. Asic advised they had numerous issues of the same. Has turned kut an individual has created many accounts sending bills to be paid with funds going into this persons account
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