Better machines available for less
My machine is also badged as a Breville but is identical. Purchased to try for slightly hotter coffee without scalding but no real difference detected. Is quite bulky compared to others in the range. No problem until descaling light came on. Followed procedure as outlined but after a few passes just froze with orange light flashing. No other buttons work and if you turn off and back on there is no change. Can't back out of descaling procedure.
Contacted Nespresso who got me to run through have you tried turning it off and back on again a c...
I have to state initially, my machine is identical to this one, but is a Breville branded one, that machine is not in the available list, however.
I bought one, because of a website, Ozbargain, and it was such a discount, I had to have it, down from $599 to $199 for a short time. David Jones was the retailer.
The first machine turned up, and ran beautifully for 3 mornings.
I could'nt believe it, but it seems the expressor pump fried, just after 3 coffees!
Calling Nespresso on the Saturday morning, they suggested I return it to DJ's, as it was '...
So far, so good
*** EXPERT & MILK IS A BREVILLE PRODUCT NOT DELONGHI **
After wanting a Nespresso for ages, I finally bought this machine from DJs at a fantastic price -- $399 on sale, from $599.
The machine came with 20 free pods of different flavours and intensities for me to work my way through. The coffee temp is pre-set but you can easily adjust it. Likewise the cup size can be adjusted on the cup holder for physical size (eg mug or cup) and on the machine itself for coffee type.
The milk frother (Nespresso calls it an aeroccino la dee da) is an exce...
Love it all year round
In simple words its great and easy to use, you can choose what temperature your water to be and the milk froth is great and easy to make. the product itself works flawlessly so far have not had any issues with it. I got mine with a $40 promotion so was very happy.
Substandard product and poor customer service
So, I've just put down the phone from a 52 minute conversation with the Nespresso Customer Service Centre.
I rang because this machine which I purchased a few months ago - still covered by warranty - has failed and is no longer dispensing coffee in the way that it should.
It's a machine that costs several hundred dollars to buy; it looks good; worked for a little while, and now it doesn't.
I called Nespresso expecting that as a long-term customer of theirs, having spent thousands upon thousands of dollars on machines and coffee over the years, that they would offer to immediately replace the faulty machine or hand me back my money.
But no, that's not what they did.
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