We had purchased this heater in 2018. After about a year, it started malfunctioning, so we returned it to the shop for repairs; we were told that it cannot be fixed, and offered a replacement product, which was only made available to us after several months. When we started using the new heater, it wasn't working properly. Went through the same process again, to be told we would be given a replacement. This was right in the middle of one of the coldest winters ever! For this replacement, we were mucked around for over a month - whereby, they ke...pt saying it was being sent today/tomorrow and so on, but it was over 4 weeks until we finally received it. We had to go and collect it ourselves from the service centre, as we were so desperate by then, and didn't want to waste more days waiting for the courier service. More than the faulty product, it's the customer service that's been terrible - wouldn't recommend Delonghi to anyone. Wish we'd read these reviews before buying!!
Purchased in August 2018 at The Good Guys for $399.00.
Same problem - flashing lights
After a period (could be 1 minute or 1 hour) it starts flashing and beeping and has to shut off at the wall. I have 2 of these, both with the same issue. 2 years old from Appliances online. 7 year warranty but need to take some distance for repair as no repairer anywhere close to me.
Purchased in May 2019 for $399.00.
Zero stars if I could
3.1 code. The flashing and beeping and not turning on reminds me of a temperamental little baby. Doesn’t work often enough and will never ever buy this lemon brand again.
Purchased in June 2021.
Got a day out of it
Made the mistake of not reading the reviews here before buying it from Good Guys. Got one day of use before it stopped working. Beeping, won't turn on again... Going to return for a refund as won't bother wasting my time with getting other faulty replacements.
Purchased in June 2021 at The Good Guys for $299.00.
When it works it terrific . Like all the the other reviews it goes into error all controls flashing and erratic beeping. Sometimes turn it iff at the wall for a while and it starts again other times it will not. This is the second heater as I returned the last one under warranty. Note they have a 7 year manufactures warranty so I’m just going to keep taking it back. paid $ 350 at HN.
Purchased for $350.00.
Poorly performing and expensive mistake
It doesn’t work.
Warranty not honoured and even the replacement has failed.
Shuts down randomly.
There has been no product support from DeLonghi.
The retailer does not accept responsibility.
Save yourself Money and trouble.
Look elsewhere for a better alternative.
Purchased in April 2018 for $399.00.
Heater stops working
I have bought two of these Delonghi electric panel heaters and both of them now have stopped regularly sometimes within a minute of turning on. It feels like dust/fluff blockages in which case it is a poor design. Thoroughly disappointed. Would love my too much money back
Purchased in April 2019 at Harvey Norman for $350.00.
Randomly stops working
When this heater works it is great and warms up the room well but it sporadically stops working every so often and can’t switch it back on again. The lights start flashing and it won’t start up. Had this same problem with first heater and got it replaced on warranty and the second one now has the same problem. Not worth the money considering it was one of the expensive electric heaters!
We were quite happy with this heater with no issues, but after a couple of months it clearly has a problem. It keeps tripping the circuit and we have tried it on multiple power boards and power points and it keeps blowing our power. I'm off to return it today, and go back to another brand of panel heater
Purchased in May 2019 at Costco ACT, Canberra for $250.00.
Bought our first HCX9124E 3 years ago. When it works it is a great heater, but..... Last year it started playing up (as per previous reviews), beeping flashing and turning off. Took it to our local repair agent who replaced the motherboard. Brought it home and plugged it in - failed!!! Took it back to the repair agent again. Delonghi replaced the heater under warranty. That was 2 months ago. The new HCX9124E has now succumbed to the same problem. This heater will go on the tip, and we will move to another brand with a lifetime warranty!! Very disappointing!! Waste of money!!
Purchased in April 2016 at The Good Guys for $300.00.
Overpriced, Plagued with design flaws and doesn't even WORK!
Works for a short time (sometimes 2 minutes later, sometimes 2 hours later) then suddenly shuts off and beeps until you switch it off at the wall. Switched off and on at the wall to start again, which sometimes works for a small time then cuts off and the beeping starts again and goes on and on and heater never starts again. Tried plugging into other power points around the house, but same issue. Then repeat the same whole story the next day. At $400nzd this was the second most expensive in the store (after the Dyson hot/cold fans). You would e...xpect that at the very least it would be able to operate as a normal heater. But unfortunately, this is the WORST heater ever, do not waste your money on this crap that has the same convection technology and heating power as a cheap $30 convector heater from Bunnings. The only difference? The Delonghi looks 'pretty', but sadly doesn't even run for more than 2 minutes/hours (depending on it's mood that day).
Worst heater ever
Works for a small time then starts to turn off and the beep drives you insane. Switched off at power point to start again, works for a small time then cuts off and the beep starts again and goes on and on and heater never starts again.
About to throw it out at a council clean up.
Would never buy DeLonghi again.
Good but beeps are too loud
Good quiet heater does the job very well but if you want it to turn itself off of delay start the beep is so loud. Really annoying and you cannot turn it down or off . So if that’s not a problem then you’ll love it . If you don’t like noise then avoid
Ok but not suitable for large areas
This heater performs well, but doesn't heat up large open areas well, such as living room. This is to be expected. Also, I found the controls not very easy to use as they're the same colour as the panel, hence it's easy to press the wrong control without having a good look especially if the room is dark. Plain simple buttons in a lighter colour (i.e. colour different to the control panel itself) would have been better.
Questions & Answers
Delonghi HCX9124E error 1.9
Hi, my Delonghi heater is broken. It goes to start up when I press power but then the screen starts blipping quick quickly and then all the screen lights up and it shows the number 1.9 ?
These heaters actually appear to have terrible reviews that detail this as a common occurrence and malfunction. Do you know what this could be, and whether it is worth trying to fix the issue?
Lucy, save yourself the heartache and dump it. As we had received 2 equally dud replacements with neither manufacturer nor retailer giving satisfaction I took mine apart to look close up at the cheap crappy parts inside then happily binned the lot.
I then got a Kogan brand replacement delivered to my door within 48hours which is better and at $120 approx., a third of the price. So long DeLonghi - never again!
hahahahah! oki, cheers Bazza. I'm glad you have some reliable warmth now :)
Can I fix my heater. It’s winter again and just out of storage. Back to the same old problem of error messages and random shut downs.
This is a warranty replacement already. It took ages and many phone calls and persistent trips up the Parramatta Road to get the first one changed.
This one has been working very well but today, keep having this issue with plug icon on the panel and not working, but its 100% plugged. We tried all the pluggs on our wall but the same. at the end of panel display, it shows 3.1. I wonder this is some kind of error number display... anybody has this issue?
Get an answer from our members and DeLonghi representatives
|Heater Type||Convector & Panel and Portable|
|Dimensions||555 x 820 x 75 mm|
|Features||Energy Saving Mode, Thermostat and Timer|
|Additional Features||Anti-Frost Function and Thermal Cut-Off|
|Manufacturer Warranty||7 year(s)|
|Colour / Finish||White|
- GTIN13: 8004399131118
- MPN: HCX9124E
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