delonghi kettles (crome) silver, stainless steel around kettle has come off. would not recommend. tried to get refund but no joy price was expensive. at the price you would like to think it would last.
Peeling and not good quality
Bought the kettle and matching toaster. Peeling and fire hazard. Not worth the close to $300 that was spent on their products. They look good but poor quality. Not impressed.
Purchased in October 2014 for $300.00.
Do not buy this!
Kettle heats water, tastes like any other but it sounds like I've got cars backfiring in my kitchen, have to yell over it, turn the tv / radio up to hear it whilst it's boiling. Loudest kettle I have heard. The lid is stiff to get off & on, it's a pain. Toaster does not toast evenly. Terrible!
Purchased in June 2020 for $100.00.
Stylish, noisy, slow, rusty and dangerous.
The noisiest kettle I have ever owned. Can’t hear the tv or hold a conversation. Cannot use if someone is sleeping!
Takes too long to boil.
Bottom of the kettle has a black rust within months. Water tastes burned.
Difficult to refill. Stiff lid is a struggle. Measure is useless, allowing over boil.
Dangerously hot to touch!
Purchased in August 2019 at Myer for $139.00.
Chic looks, fragile design
We bought this in red along with a matching DeLonghi toaster as they were quite stylish but it proved be a big mistake. I'll discuss aesthetics firstly, and the good looks didn't last long before the chrome ring around the lower section began peeling off. Then the black vent on the lid simply cracked in half with one side simply falling off exposing bare rusted metal to conveniently burn yourself on every time you try to remove the lid to refill. And that is quite an effort too. It is stubborn to take off and put back on again, as someone el...se referred to. The water level indicator running along the back is pointless as it never accurately displays the true volume of water leading to more hand burning as I'm left to remove the broken top to check the level. Apart from the fact that the chrome and plastic (or is it Bakelite?) lid broke, this is one of the noisiest kettles I've ever heard, or owned. I have to turn it off to hear conversation from someone talking to me in the same room, and I have to turn the volume on the TV in the next room up to continue hearing any show I'm watching until the kettle boils and turns itself off. I could not recommend this kettle to anyone, and I'll be staying away from DeLonghi in future. I guess that'll teach me for choosing design over function (but to be fair, I couldn't do a sound check in the store).
Fake fake fake!!! When I pay nearly $300 for the pair, I want the real deal and not Chinese!! What a rip off!
Chinese fake product!! What else needs to be said... Disgusting. How is this allowed in Australia? It should be a clear statement that this product, despite the high price, it's made in china!!!
Purchased in September 2020 at MyDeal.com.au for $284.00.
RUSTY AFTER A MONTH
It has taken 2 weeks to get rid of the very tinny taste. Also 3 weeks later the inside has rusted . Taking it back to good guys today as not happy. I absolutely love the look of it and was so excited to buy it but very dissappointed! Going for a different brand. I thought $100 for a kettle was steep and it is if it rusts within the month.
Purchased in August 2020 at The Good Guys for $94.00.
Was super excited to have saved up to afford a kettle that i had been wanting for quite some time.
I was under the impression that DeLonghi was a good brand. Only backed by a 1 year warranty should have warned me. In 14 months I noticed the outside of the kettle rusting. Upon further inspection the inside of the kettle rusted as well. Was so shocked by this. Would not purchase another item from this brand.
Purchased in March 2019 for $120.00.
Worst kettle design possible
The lid is very difficult to come off or get back in. When it does come off, the residual moisture trapped in the lid gets everywhere. The water meter does not reflects the actual water level. The last bit of water would never come out without spilling everywhere. The worst is that it takes like 3 times the time to boil the same amount of water with other kettles. The worst possible kettle ever.
Purchased in January 2019.
My first kettle lasted about 2 yrs then stopped working so we bought another one and same thing happened after 2 yrs stopped working , expected more for the price these sell for. Wouldn’t buy another one
Purchased in January 2018.
- Icona Kettle
- Verified purchase
it must be 1-2 years out of warrenty but it keeps stopping working, i'm a bit worried it might be dangourous. Not very good as I paid to get a good product and only lasted a few years. Not impressed with China produced goods. Update : having said this review, we have gone and purcchased another delonghi this weekend, for hte price, functionality and look, we think it is good value even if it fails after 4-5 years. Probably no different to any other brand these days.
Purchased in April 2016.
Faulty. The worst customer service. Zero stars.
We usually love De Longhi products. Have always bought them with no issues. Until we bought the de longhi black icona kettle.
From day one it has been a hazard: splatters everywhere! Once the water has boiled. We’ve burned our hands, our two year old and made a mess after every pour.
I went to return the kettle, within warranty time, at the Harvey Norman it was purchased at however, even with proof of our purchase they did not return or replace our product because they couldn’t see the fault we took video evidence of.
We have also tried to...contact the ‘customer service’ and complaints for de longhi with zero resolution. The woman we spoke to on the phone was incredible rude and defensive. The behaviour was unbelievable. Our next step is going through consumer affairs out of principle. We will never buy de longhi products again because this entire replacement process has been one huge stress and headache.
Purchased in April 2018 at Harvey Norman for $89.00.
Expensive kettle and water gauge is next to useless
When filling kettle the gauge is almost useless - a simple bead floating on the water would solve the problem
When the kettle is on the bench it is almost impossible to tell if it has sufficient water to turn it on
Purchased in April 2019 at TheGood Guys Frankston for $89.00.
Not a safe product. Outer shell gets very hot.
Outside gets very hot despite doble “insulared” shells! Cannot clearly see level of water. I got burnt touching the outer shell. We bought matching RED toaster.
Look good but that’s all about
Purchased in January 2017.
I bought this kettle based on its looks but have been really disappointed with its performance. My main concern is how hot the exterior gets, especially the lid. You can not touch the lid for a long time after boiling water. If you need to add water to boil again (unexpectedly need to boil water again so soon) the lid will still be scalding hot.
Staff at Harvey Norman talked me into buying it and conned me with the price, saying I would never find it cheaper anywhere else - guess what, that's because they have it manufactured with a different button so customers can never find the EXACT kettle anywhere else. I won't buy any more Delonghi products and won't ever walk into Harvey Norman again!!
waste of money
4 days after use switch broke and had to turn it on and off at the power point
1 week later it started to leak water
purchased it with fly buy points and seemed to difficult to get a refund so i threw it in the bin
for a kettle at this price a lot more is expected , went back to using out $6.99 kettle which had been going for 5 yrs now
Delonghi Icona Toaster
Bought this toaster 13 months ago and it is now cutting the power in the whole house. Contacted Delonghi and they refuse to repair or replace. Worst customer service ever. Avoid purchasing Delonghi products as they are overpriced rubbish. A $15 toaster from Kmart will last longer. Avoid Avoid Avoid
terrible product and warranty
I purchased the kettle in March 2017 from Harvey Norman and used it more than once every day. Within 4 months, the kettle has rusted inside and outside. When contacted the manufacturer under the warranty, I was given the run around - to take to an agent who will forward the product to the Delonghi and wait for their decision. You have to live without a kettle during that time. What a terrible product and what a terrible service. Please don't buy this product. I will not buy any of their product in my life time.
Disappointed to say the least!
I have never bought a DeLonghi product before and I certainly will not be buying another! I was so excited when I came across the Icona Vintage Kettle and toaster range online. I bought the kettle and toaster and they looked awesome in my country kitchen. Didn't take long for the Kettle to start peeling, I was shocked at how cheaply these products are made. The toaster takes ages to toast... I can't believe I replaced my trusty 10 year old Tefal Toaster with this crappy one! DeLonghi products look beautiful...you pay a fortune for them because you think you are investing in something that's going to last...NOT. Ripped off big time!!!
Worst kettle and most expensive I have ever purchased
The kettle will not lift off the base. You need two hands, one to hold the base and another to lift the kettle as it sticks so tightly and I have been using it for only nine months with this issue beginning a few months ago. Delonghi cares only that it is a few months over warranty so will do nothing at all. They will not fix it and dont care to see it to access this issue, so I have to throw it away and buy another. They offered me 30% off another kettle, as if i would ever consider another one of these duds. Their customer care department...could only keep repeating it is over one year and therefore they offered to do nothing to help me. This is the worst customer service experience I have encountered and it is clear that Delonghi do not have confidence in their product as they are not willing to stand behind it and step up to ensure customer satisfaction.
Questions & Answers
KBO2001, Vintage KBOV2001 from around switch arealeakng
My black Delonghi kettle is scratched and has a chip on the outside coating? Can this be repaired?
Inside coating of kettle at bottom started flaking what is the coating and is it dangerous to use once peeled off
|Category||Electric Kettles||Electric Kettles|
|Features||360° Swivel Base and Water Gauge|
|Construction Material||Stainless Steel|
|Colour / Finish||Black|
|Manufacturer Warranty||1 year(s)|
|Release date||June 2010|
- GTIN13: 8004399771550
- MPN: KBO2001W and KBOT2001AZ
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