Thought I was buying a high end kettle, it stopped working
I purchased the Delonghi matching kettle and toaster as I thought they would look good in my new kitchen, they were expensive and very modern in design - the truth is that they work exactly the same as any ordinary kettle and toaster but they "did look good". I've had them for just over two years and the kettle on/off button has stopped working, I really expected a lot better than this, I've just found my very basic kettle as I really felt like a cup of tea and voila, the very daggy, basic kettle works just fine. In my very humble opinion - t...he Delonghi kettle looks nice but doesnt work anymore - it cost me more than $100, my $12 kettle which is much older, it's no where near as pretty but it still boils water, I have my cup of tea, my $100 would have been better spent on something else. I have nothing kind to say about my Delonghi kettle except Oh, it looks nice!
Purchased in October 2016.
Expensive kettle and water gauge is next to useless
When filling kettle the gauge is almost useless - a simple bead floating on the water would solve the problem
When the kettle is on the bench it is almost impossible to tell if it has sufficient water to turn it on
Purchased in April 2019 at TheGood Guys Frankston for $89.00.
Not a safe product. Outer shell gets very hot.
Outside gets very hot despite doble “insulared” shells! Cannot clearly see level of water. I got burnt touching the outer shell. We bought matching RED toaster.
Look good but that’s all about
Purchased in January 2017.
Pretty but rusting from 6 months on
The kettle spout rusted at its base and the brown peeled around the lid from 6 months onwards. I have continued to use it (18 months) and it leaks water everywhere when I fill a pot. Also there is often a significant pool of water at the base following boiling. Need to chuck it as it’s unsafe. Will go back to trusty Russell Hobbs - in my experience their kettles lasted 5+ years. I change the filter, descale etc so it’s not misuse/abuse just poor design and workmanship.
Very heavy even when empty
almost impossible to see water leveler which is hidden behind the handle; cannot understand the logic behind it if there is any
lid gets hot and must be careful when pulling it off
Would not recommend it to anyone and specially not elderly people
The more expensive model does not seem any better
Checking with retailer if I can return it
- Icona KBO2001
I can’t get in touch with the company?
Not happy, product just over 12 months old - expensive. Obviously high price does not equal quality. The on and off switch does not work. Tried to call someone- no contact numbers - all on line. All I want is a replacement or a person to talk to but it seems no one will take responsibility for an item that is clearly faulty.
I purchased both Icona Vintage kettle and toaster on 15/12/14 from JB HI FI. I'm very disappointed with the kettle as the paint is now peeling off it. I paid $118 for the kettle and $147 for the toaster. The kettle sits on my bench top and now because of it's appearance it now sits in the cupboard. I do find it very loud as well when boiling. The toaster so far is good.
I bought this kettle based on its looks but have been really disappointed with its performance. My main concern is how hot the exterior gets, especially the lid. You can not touch the lid for a long time after boiling water. If you need to add water to boil again (unexpectedly need to boil water again so soon) the lid will still be scalding hot.
Staff at Harvey Norman talked me into buying it and conned me with the price, saying I would never find it cheaper anywhere else - guess what, that's because they have it manufactured with a different button so customers can never find the EXACT kettle anywhere else. I won't buy any more Delonghi products and won't ever walk into Harvey Norman again!!
waste of money
4 days after use switch broke and had to turn it on and off at the power point
1 week later it started to leak water
purchased it with fly buy points and seemed to difficult to get a refund so i threw it in the bin
for a kettle at this price a lot more is expected , went back to using out $6.99 kettle which had been going for 5 yrs now
- Icona KBO2001
Element burned out after 18 months
The element in the kettle burnt out after 18 months of light use, being turned on a couple of times a day. Delonghi don't care either, hard to recommend a product when the company that makes them don't stand behind their product. Go buy a sunbeam instead still working after 8 years and cost a whole lot less then this piece of junk.
December 21st 2017 Update: Element died after 14 months of use
Used a couple of times a day, the kettle only lasted for 14 months before the element went in it. For a kettle that costs $100 the quality of the k...ettle was questionable. The retailer I bought it from no longer exists and DeLonghi weren't interested in it. Have replaced with a similarly priced sunbeam kettle, hopefully this one lasts a but longer.
Delonghi Icona Toaster
Bought this toaster 13 months ago and it is now cutting the power in the whole house. Contacted Delonghi and they refuse to repair or replace. Worst customer service ever. Avoid purchasing Delonghi products as they are overpriced rubbish. A $15 toaster from Kmart will last longer. Avoid Avoid Avoid
terrible product and warranty
I purchased the kettle in March 2017 from Harvey Norman and used it more than once every day. Within 4 months, the kettle has rusted inside and outside. When contacted the manufacturer under the warranty, I was given the run around - to take to an agent who will forward the product to the Delonghi and wait for their decision. You have to live without a kettle during that time. What a terrible product and what a terrible service. Please don't buy this product. I will not buy any of their product in my life time.
Disappointed to say the least!
I have never bought a DeLonghi product before and I certainly will not be buying another! I was so excited when I came across the Icona Vintage Kettle and toaster range online. I bought the kettle and toaster and they looked awesome in my country kitchen. Didn't take long for the Kettle to start peeling, I was shocked at how cheaply these products are made. The toaster takes ages to toast... I can't believe I replaced my trusty 10 year old Tefal Toaster with this crappy one! DeLonghi products look beautiful...you pay a fortune for them because you think you are investing in something that's going to last...NOT. Ripped off big time!!!
Kettle stopped working after 2 years
Bought kettle from good guy's after the first one broke down due to a whistling noise ie it was supposed to silent. We bought a different model which just broke after 2 years. Never again will i buy a delongi kettle very dissapointed with the product. Kettles shouldnt break down after 2 years when it was expensive to pirchase
Worst kettle and most expensive I have ever purchased
The kettle will not lift off the base. You need two hands, one to hold the base and another to lift the kettle as it sticks so tightly and I have been using it for only nine months with this issue beginning a few months ago. Delonghi cares only that it is a few months over warranty so will do nothing at all. They will not fix it and dont care to see it to access this issue, so I have to throw it away and buy another. They offered me 30% off another kettle, as if i would ever consider another one of these duds. Their customer care department...could only keep repeating it is over one year and therefore they offered to do nothing to help me. This is the worst customer service experience I have encountered and it is clear that Delonghi do not have confidence in their product as they are not willing to stand behind it and step up to ensure customer satisfaction.
Questions & Answers
Get an answer from our members and DeLonghi representatives
|Category||Electric Kettles||Electric Kettles|
|Features||360° Swivel Base and Water Gauge|
|Manufacturer Warranty||1 year(s)|
|Colour / Finish||Black|
|Construction Material||Stainless Steel|
|Release date||June 2010|
- GTIN13: 8004399771550
- MPN: KBO2001W and KBOT2001AZ
Other Electric Kettles
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.