Reviewer Photos & Videos
Great coffee - must be calibrated though - Milk not hot enough
I've had this machine for a few years and it is the best Super automatic I've ever owned . But you need to have the right settings.
Just a few tips , (if you are going to purchase), to get the best espresso based drinks out of this machine. Well worth it to calibrate it (As the preprogrammed recipes are not very good)
1. Use FRESHLY roasted beans (no supermarket beans!)
2. Don't use Oily Dark roast / Flavoured beans, this will clog up the grinder eventually.
3. Preheat your cups with hot water from a kettle (no need to use the cup warmer from the machine , hot water from a kettle works better)
Purchased in February 2017.
A few years ago, I bought the previous model of this coffee maker. The design of this design looked then like a prototype, not a final product but at least worked. After 6 years of usage, the maintenance becomes too expensive so we have decided to purchase a new model. To my surprise nothing changes, the software is written as before by the first-year student and it is poor quality e.g. checks ¬ requested components: coffee, milk, or water during beverage production not before. As a result of this “functionality”, the process has to be repeated.... We have decided to purchase the most expensive model capable of chocolate production but the carafe is so poorly designed that is impossible to pure a chocolate without spillage. The device is quite pricy and should be designed with more attention to details.
Great machine but luke warm coffee
The machine is easy to use and looks so impressive. The only thing I can fault is the temperature is not hot enough. I have put it onto the hottest option and tried to heat up cups etc, but still not enough. It is still luke warm.
A fantastic machine
I loved the quality and the amount of froth.
It is very consistent.
The one thing was that the temperature could be hotter.
I also loved how simple it was to choose which style of coffee you wanted, The touch screen was great. Just like using an android mobile.
What a piece of rubbish!
Brought it and had it in the box for about 8 days. Set it up and worked well for a week then an error came up saying it needed cleaning (only had 7 cups of coffee out of it) cleaned it error remained, rang the customer service line only to be advised "don't know nothing about this machine" after 40 minutes on the phone and explaining wherein the manual the error message and supposed solution was I gave up and told the customer service man I'd be returning it to which he advised you can't replace it, it has to be fixed by us. Delongi quality and customer service NON EXISTENT!!!!
Purchased in November 2019 for A$1,600.00.
The Delonghi PrimaDonna Elite Experience has been an absolute game changer in my household. As a family that previously purchased takeaway coffee every day, this machine, and its barista quality coffees, has literally changed our routine as we now all happily make our own at home every day. The machine is fully automatic, meaning you can select your beverage style of choice and have a cafe style coffee in less than a couple of minutes. It looks sleek and makes amazing coffee, and it is also super easy to clean, making it both cost and time effective. A true kitchen ESSENTIAL for any coffee lover!
Purchased in July 2019.
Never buying takeaway coffee again!
I have owned three coffee machines and this is by far the best! Love how easy it is to customise for each family member, and order from my the app while Im working. Easy to clean and follow prompts. Perfectly made coffee every time. I would highly recommend
Purchased in June 2019 at De’longhi .
Fantastic Machine, Grinds, Froths and pours magnificently. Would highly recommended this machine to anyone that loves there coffee, I can turn it on with my phone so its all warmed up ready to make my coffee when i get up of a morning.
I'm addicted to this machine best ever coffee machine
I have owned the ecam 6850.85 for 2 weeks , this is the best DeLonghi coffee machine I have owned very simple to use great experience makes every coffee you desire plus ice cold drinks or hot chocolate if needed it's an amazing machine I previously owned and a lower spec model coffee just as good good but with very little choice this one I love
Paid nearly 2K for 3 months usage
Purchased from Harvey Norman in March. After 3 months the milk container keeps poping out while making the coffee. Returned back to be fixed and it has been now a month and half. The question here, do you get a value or return to your 2K. The answer definitely not.
I am obsessed with my PrimaDonna Elite Experience!
I was given the De’Longhi PrimaDonna Elite Experience as a gift. I was hesitant to use it because I thought I would have the same experience as I have previously had with other branded machines (inconsistent taste, hard to use and difficult to clean). However to my surprise, I was proven wrong! I received the Elite Experience service to help get me started, in which the demonstrator showed me how easy it is to make various types of coffee and how simple it is to clean. The coffee comes out perfect every single time. I cannot recommend this machine highly enough – I love it! :)
Purchased in October 2018.
This machine makes beautiful coffee.
The machine makes beautiful coffee, I love how easy it is to use and how easy it is to clean. The individual user function is a great feature to the machine if you have multiple coffee drinkers in the same house, it makes it easy to make coffees for other members of the family without having to remember. I am 100% happy with this machine.
Purchased in December 2018.
The first thing I do every morning is press the button
Everyone who tastes the coffee likes it a lot. The range of coffee types and the personal preferences you can set is amazing. Each person in the house can set their own personal preferences. This means that you can be sure that every cup is consistently perfect for you. We have the temperature set to the hottest setting and provided you don't let it sit for more than a minute or so, the temperature is great. We have also found that using double-wall glass cups make a big difference to both the initial temperature and the heat retention.
Great machine and strongly recommended
Customer service is the worst I have ever encountered.
Bought this as a gift in September 2018, started using it in late Oct when my kitchen was completed, the milk was always very slow coming through and now has completely stopped. Purchased online with debenhams, after service appalling both with debenhams themselves and Delonghi. Various emails ignored, various promises of returned calls, still waiting, Sending item back if they ever answer me and ill buy a different brand elsewhere.
Would NEVER buy from either again.
Best Delonghi machine ever
This machine has the wow factor this is my 4th Delonghi machine still have 2 of the 6600 Premadonna machines.
1 in the caravan 1 for a spare.
But this makes the perfect coffee temperature perfect and still has 2 higher settings and the cream from the beans is to die for the 19bar pump extracts the most out of the beans the iphone app is brilliant works everytime also the foam for cappuccino is brilliant even from normal milk 10 out of 10 everytime the 6600 model is around a 6 compared :)
Simply the best Coffee machine on the market.
The coffee produced is the best I've had in a long time. The coffee itself is ground to a perfect grind and has a perfect cream. The temperature is pretty good as well.. I do love the hot chocolate function. It's the right amount of froth to milk. Being able to create coffees from an app on my phone is unbelievably easy as well.
This coffee maker is the best machine I have ever bought
This coffee maker is the best machine I have ever bought. With its multi-options, you can brew a whole pot or a single cup. Comes with permanent filters. Out of k-cups? Use the other permanent filter found in the base cup holder and get your single cup using grounds of your favorite coffee grounds. I have not made a full pot yet because the single cup side brews very fast. If I want another cup, it's easy and fast enough to just make another single cup. So no coffee is wasted. My sister saw it so she ordered one for herself.
- PrimaDonna Elite ECAM650.85.MS
- Verified purchase
The best DeLonghi coffee machine we’ve had so far
So far so good!
This is our 4th DeLonghi automatic coffee machine and it’s the most expensive we have purchased so far.
We have 3 coffee drinkers in our house and and most of our visitors like a good cup of coffee.
Compared to some of the older machines this machine makes hotter coffees and is much easier to use, the large touch screen is easy to use and the machine is much quieter than previous models. We’ve only used the hot chocolate setting once for our daughter For milo instead of chocolate and the end result was great.
****update**...** We have had this machine for a week now and it is amazing, we are very happy with the quality of the machine and the quality of the coffee it produces. The hot chocolate‘s are amazing and the recipe book that comes with the machine has some great ideas. Yes it’s very very expensive but it’s definitely worth it if you use it multiple times a day!
Questions & Answers
Our Prima Donna elite experience is prompting us to perform a descale clean. Is this necessary given that we live in Melbourne where water typically isn’t an issue. Alternatively, if it is required can it be ignored for several days or does it require immediate attention?
Yes it is necessary if you are not using filtered water. You need to use filtered purified water from a jug or else it will prompt you to descale regularly. You can ignore the message for a number of days if you wish.
It is best to use filtered, purified water, which is better not only for your health but also for the machine. Even a simple filter like Brita is good (Coles and Woolies sell them). Also, refer to the instruction manual to check you have it on the correct setting - if you're not sure, call customer service - 1800 126 659 - they are very helpful with any issues.
You will need to do a descale when the machine tells you. Have you checked your water hardness yet? you should have a Litmus test strip that came with your machine, this will tell you what level you need to set your machine on. If you have not done this yet your machine will be set on the factory setting of Level 4, here is Australia unless you are on direct bore water your hardness should range between one and three. Most people in Melbourne are Level one or two. Once you have checked, go into settings where you will be able to change the water hardness to reflect your water. If you are still set on Level four the descale indicator should stop after you reset your machine
Purchased a brand new ECAM65X.85 machine today and cannot get the water pump to prime. It is showing the message "water circuit empty, press ok to start filling". Despite multiple attempts we cannot get any flow. Have followed all troubleshooting guides. Any help appreciated
Here are a couple of questions and tips to try and help.
Do you hear the machine trying to fill?
Did you install the filter?
When you install the filter if you don't follow the steps to fill it with water first and then install it can stop the water from being drawn into the machine.
Check the back of the water tank is joining to the machine properly. Does the little spring work at the back. Just hold the tank over the sink and push in the back to see if the water flows. If this isn't happening when it is connected to the machine it will not let water through.
Please dont hesitate to ask more questions and please let me know how you go.
Thanks for your help. Yes, I can hear the motor - I"m assuming its trying to fill. We did install the filter but have since taken it out but still no luck.
The tank appears to be joining correctly and the spring at the back seems ok (lets water through when pushed)?
Hi Emmatt, Hope your machine is working well, here is a great How To video ... https://www.youtube.com/watch?v=ywYZM1zv45w, if you do have any more questions, please direct message your best contact details so that we can be in contact with you.
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