DONT BUY a Vertuo Plus
5 months after purchasing the unit it failed to open. Red lights flashing but no coffee, can't even open the machine. Spoke to 3 different consultants, with the usual advice, turn it off, hit it, turn it upside down, let it cool down for 15 minutes!!! Have told to send it to their repair centre, and the wait time for repair is about 4 week! - SERIOUSLY! - this should be a direct swap out for a new one if its still under warranty!
Don't throw the packaging away KEEP IT as it will be required for return repair.
Have been a customer for a over 10 years, had an original Nespresso machine that was well used and lasted 12 years! - the Vertuo Plus is rubbish.
Purchased in July 2020 at Nespresso Shop for $279.00.
Died after 10 months of use
The machine performed fine for about 10 months, and then one day when it started brewing, it just cut out and turned off. We tried turning it back on but it just kept cutting out and flashing red and orange.
Purchased in January 2020 at The Good Guys for $250.00.
i have been using vertuo for one year.
I used classic nespresso pod machine before for 8 years and to be honest i don't like the vertuo capsules because
- too much crema foam
- the capsules are not strong / intense at all
The machine is not as practical as the previous one.
I will sell this one on market place and will go back to old nespresso capsule
Purchased in February 2020 at The Good Guys for $199.00.
I was happy with this machine until it started leaking coffee underneath repeatedly all over the bench and when I contacted Nespresso Australia was told that "Repairs can take anywhere between 3-5 weeks to be delivered, seen to repaired and returned." Nespresso's view was that this was "not considered a lengthy time period" and that a lengthy time period would be "6 months". Nespresso refused my request for a replacement under the Australian Consumer Law. Going without coffee for 3-5 weeks after purchasing a machine only a year ago is not reaso...nable, especially given the premium product expectations associated with Nespresso. I would not have purchased this machine if I had known it would fail so quickly and Nespresso would not replace it. Update: the retail store (not Nespresso) has provided a refund and acknowledged that there is an issue with this model (another machine had recently been returned to the store due to leaks when I returned mine). Looking at reviews on websites overseas (including Nespresso's US site) it appears leaks are a very common issue with this model.
Purchased in June 2019 for $199.00.
I was happy with this machine until it started leaking coffee underneath repeatedly all over the bench and when I contacted Nespresso Australia was told that "Repairs can take anywhere between 3-5 weeks to be delivered, seen to repaired and returned." Nespresso's view was that this was "not considered a lengthy time period" and that a lengthy time period would be "6 months". Nespresso refused my request for a replacement under the Australian Consumer Law. Going without coffee for 3-5 weeks after purchasing a machine only a year ago is not r...easonable, especially given the premium product expectations associated with Nespresso. I would not have purchased this machine if I had known it would fail so quickly and Nespresso would not replace it. Update: the retail store (not Nespresso) has provided a refund and acknowledged that there is an issue with this model (another machine had recently been returned to the store due to leaks when I returned mine). Looking at reviews on websites overseas (including Nespresso's US site) it appears leaks are a very common issue with this model.
Purchased in June 2019 for $199.00.
Leaks after 3 month
1. Bought this from Nespresso shop (Bondi) on 26 Jan 2020.
2. The cup holder platform broke after 2 week (Because it was plastic) , the customer service was able to send a steel cup holder platform. ( IMHO the steel version should come as default).
3. The machine started leaking towards end of April 2020. I flush the machine weekly and have used descaling pack but no effect. I had to take it Nespresso repair shop (so 2 weeks without a machine). The guy at the shop said this is a very common problem with this line of machine also if you se...
Purchased in January 2020 at Nespresso Shop for $200.00.
- VertuoPlus Deluxe ENV155T (Grey)
Easy to use coffee maker
Makes a great cup of hot black coffee with excellent crema Simply to use with only one button to start the coffee making process. The descalling process can be a bit confusing and you need to refer to the online video each time to work out the button pushing sequence and the process can take a while
Purchased in April 2018 at Nespresso Shop.
Minimal mess, easy to use and great coffee!
This machine uses new technology which reads the barcode on each capsule and knows how much water to extract based on the type of coffee you want to make. For example, the larger capsules make a mug size coffee. The smaller capsules enable you to make either an espresso shot or a latte (if you have a milk frother). The machine spins the capsule to extract the coffee in a way that results in a beautiful crema. It looks as if you've frothed milk but you haven't. Meaning, you could have a black coffee but still have that creamy finish to it. Or yo...u can add 1-2cm of milk to the bottom of the cup and end up with a mug of coffee which looks like you've used a frother but you haven't. There's so many options! There's a huge water tank at the back which means you can make several coffees without haven't to constantly fill it up. The only thing you need to clean is the drip tray. And a milk frother, if you use one. The Vertuo can be bought with or without the frother. There's only one button to push on top, which makes it simple to use. It's also really quiet to operate. The other thing I love about the machine, is that it spins the capsules dry, so you aren't left with a wet mess in the capsule collection bin, unlike the other machines which use the original capsules. The capsules themselves are made from 100% aluminium, which can be recycled over and over (either through Nespresso or one of their drop off points eg at a florist). Which is great for the environment. I'd highly recommend this machine. It looks expensive and suits my kitchen. And it doesn't take up much room either (the tank swivels 180 deg).
Purchased in December 2019 at Myer for $269.00.
Great machine for coffee lovers
After replacing my original machine with the Vertuo plus I was amazed at the ease of use, I loved how easy it was to assemble the manual was easy to read and understand. Instructions with pictures detailing how to clean and use the machine were great. Came with 12 selected coffee capsules to try. Each coffee variation is barcoded so you don’t have to do a thing other than place the capsule in the machine and press a button the machine reads the barcode and pours the right amount of water for that capsule. However if you prefer more or less water you’re able to reprogram that yourself just but holding a button. It’s fun to use with an amazing variety of coffee to try I wouldn’t want to use anything else
Purchased in August 2019 at Nespresso Shop for $379.00.
- VertuoPlus Deluxe ENV155T (Grey)
Wish I had got it a long time ago!
We had just replaced our Nespresso pod machine at the same time these came out so I didn’t bother. How stupid I was to wait! Whilst buying pods we were shown this product and the coffee was outstanding. We left the Nespresso shop and decided we didn’t need one. Went to Costco and they were selling these babies much, much cheaper! Definitely a sign. Now I can’t live without it! As a black coffee drinking, the coffee itself is not only smoother but a much bigger and better cup. I wouldn’t go past it!
Purchased in June 2019 at Costco QLD, North Lakes for $189.00.
Customer service is dreadful
The machine packed up. I called Nespresso technical helpline on 20 May and was told they would collect it and give us a loan machine. A courier arrived 2 days later to collect the machine, minus the loan machine. I rang Nespresso to find out when it would arrive, the agent apologised and said there has been a mix up in the paperwork and a loan machine would be sent immediately and delivered within two days. Two days later no loan machine. Another call to Nespresso - apologies it hasn’t been sent will do so will be there early next week. C...all Nespresso when the machine doesn’t turn up: more excuses will be looked into and call back. Meanwhile I am living with a grumpy husband because he can’t have his morning coffee. On 31 May I call again and speak to Lee who says he will investigate. Eventually Angel calls and I repeat the story for the 100th time - apologies she will investigate. Angel calls back and says sorry no machine sent, she will arrange one and call Monday to confirm delivery date. So Monday arrives and I call the 02 number assuming I will get Sydney and there is a time difference I need to be aware of. The number however takes me to its New Zealand service centre. The agent says please stay on hold and I will call Sydney - outcome is Nespresso will not be sending a loan machine but will prioritise the repair of mine. I said prioritise? You’ve had it since 22 May: ah yes says the agent but it was sat in the depot and wasn’t delivered until 30 May! So still no date as to when ours will be returned! Do Nespresso even have loan machines or is it an advertising con?
Purchased in December 2017 at Nespresso Shop for $300.00.
Questions & Answers
I have owned this machine for just a few weeks and, due to a busy schedule, have only used up the complimentary capsules that it came with. Despite a poor history of using pods, I have been very impressed by the quality of the coffee this machine makes and was about to make an order from Nespresso when I got the de-scale lights come on. This seems a little odd to me as I have hardly used it and never have to descale our kettle other coffee machine (Ranchilio Silvia) because our soft water supply. We also filter our water before putting it in the kettle or coffee machines. Is this normal?
Get an answer from our members and DeLonghi representatives
|Category||Capsule / Coffee Pod Machines||Capsule / Coffee Pod Machines|
|Input Power||1,260 W||1,260 W|
|Water Tank Capacity||1.7 L||1.7 L|
|Dimensions||325 x 232 x 335 mm||325 x 232 x 335 mm|
|Weight||4.5 kg||4.5 kg|
|Heat-up Time||25 seconds||25 seconds|
|Shot Functions||Espresso and Lungo||Espresso and Lungo|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Grey||Black|
- GTIN13: 8004399332492
- MPN: ENV155T
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