DONT BUY a Vertuo Plus
5 months after purchasing the unit it failed to open. Red lights flashing but no coffee, can't even open the machine. Spoke to 3 different consultants, with the usual advice, turn it off, hit it, turn it upside down, let it cool down for 15 minutes!!! Have told to send it to their repair centre, and the wait time for repair is about 4 week! - SERIOUSLY! - this should be a direct swap out for a new one if its still under warranty!
Don't throw the packaging away KEEP IT as it will be required for return repair.
Have been a customer for a over 10 years, had an original Nespresso machine that was well used and lasted 12 years! - the Vertuo Plus is rubbish.
Purchased in July 2020 at Nespresso Shop for $279.00.
Died after 10 months of use
The machine performed fine for about 10 months, and then one day when it started brewing, it just cut out and turned off. We tried turning it back on but it just kept cutting out and flashing red and orange.
Purchased in January 2020 at The Good Guys for $250.00.
Cant believe it.
Initial start up meets the faulty machine, just plug in then power up to open the machine head with pushing the lever up, and it automatically opens in an electrical mechanism, fill up water, place a pod in, afterward it stays open forever not even to make a cup of coffee. Whatever followed the instruction manual to solve it for an hour, it still remain the same, then I return it.
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Questions & Answers
I have owned this machine for just a few weeks and, due to a busy schedule, have only used up the complimentary capsules that it came with. Despite a poor history of using pods, I have been very impressed by the quality of the coffee this machine makes and was about to make an order from Nespresso when I got the de-scale lights come on. This seems a little odd to me as I have hardly used it and never have to descale our kettle other coffee machine (Ranchilio Silvia) because our soft water supply. We also filter our water before putting it in the kettle or coffee machines. Is this normal?
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|Category||Capsule / Coffee Pod Machines||Capsule / Coffee Pod Machines|
|Input Power||1,260 W||1,260 W|
|Water Tank Capacity||1.7 L||1.7 L|
|Dimensions||325 x 232 x 335 mm||325 x 232 x 335 mm|
|Weight||4.5 kg||4.5 kg|
|Heat-up Time||25 seconds||25 seconds|
|Shot Functions||Espresso and Lungo||Espresso and Lungo|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Grey||Black|
- GTIN13: 8004399332492
- MPN: ENV155T
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