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DeLonghi
1.5 from 42 reviews · View Statistics

Reviews

1.1

16 reviews
5
(0)
4
(0)
3
(0)
  • Product Quality
    1.7 (15)
  • Return Claim MadeYes · No (16)
  • Customer Service
    1.1 (14)
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jas m.

jas m.South East Queensland, QLD

  • 2 reviews

Faulse advertising

published

Purchased a delonghi prima donna elite experience coffee machine while there was a promotion for Mother’s Day. The delonghi sales representative advised me that all coffee machines get a bonus started pack except the clearance items. After purchase I was unable to claim the bonus offer as it was only on selected machines and delonghi refused to acknowledge it. I have even provided pictures of the bonus offer advertising boards which were put with each coffee machine on display. Shame on you delonghi

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall
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Mich

MichPerth, WA

DeLong and short of it

published

Disappointed our beautiful looking copper coloured DeLonghi kettle has bitten the dust. Leaking everywhere and tripping out electric - had since mid 2018 but for the price expect to last way longer. Should have gone to Kmart or Target. Won’t be buying again! Buyers beware

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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KatS

KatSCentral Coast NSW

  • 6 reviews
  • 5 likes

Products don't last. Not worth purchasing.

published

Bought a Lattissima coffee machine 2017 for $370. One person household not used everyday. Product stopped working 2020, 1 month outside the 'gold's warranty service. Not willing to even look at the issue. Was told its 'reasonable' for a $300 Product to last just 3 years (meaning $100 per year on a coffee machine). Won't be purchasing a delonghi again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGood Guys Tuggerah
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Brando

BrandoPerth, WA

  • 12 reviews
  • 7 likes

delanghi coffee machine

published

The machine was fine until I did a de-scale and then it started leaking. Could get no customer service despite the on line help (no help at all). I even told them about the button going from Green to indicate it needed a de-scale- and you wont believe this- they directed me immediately to an electrician. OMG So bad, avoid this brand if your ever looking for a coffee machine. This one was $260 and now I cant use it, the $45 Aldi brand is still going strong.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationI wish I could give Zero for Customer service. Used my hard earned Fly bys to buy this.
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Waiting too De-LONGhi for any help...

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Graham

GrahamSydney, NSW

  • 3 reviews
  • 1 like

ABSOLUTE RUBBISH

published

I've repaired quite a few DeLonghi's from Manual to Fully Automatics.
There build Quality is Exceptional, and they look pretty, but for producing good Coffee they're absolutely hopeless. Why do they insist with these stupid Steam Wand designs, none of them work. You either end up milk Jug half full of water or it's got more air bubbles than a bottle of Coke you dropped on the counter. Drinking a Coffee full of huge air bubbles is NOT very pleasant to drink. Secondly, no matter what you do, even heating the Cups to Red HOT, you still only get a Luke Warm Cappuccino.
DeLonghi just make very well made rubbish.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarlingford NSW
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Sha

ShaSydney Surrounds, NSW

Terrible customer service

published

50 minutes on the phone most of it spent on hold and my problem is not solved. They couldn't even give me my local authorised service centre. Dreadful customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationerina good guys
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Delonghi oven

published

Purchased a Delonghi Oven and after paying a good price of $1080 dollars, for this small oven it has lasted a total of 25 months. Not happy considering our last oven with same brand lasted 14 years ‘not months’ One month out of warranty Paul D.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGood Guys
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Dieno A.

Dieno A.South East Queensland, QLD

Promotion Scam.

published

Almost 4 months since i registered online for the Promo Gift of La Especialista coffee machine. Until up to now never heard of any update if there is coming delivery.. What a S C A M M E R company. I will never buy again a delongi product.
Breville is way better.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Overpriced useless product and worst ever customer service

published

third oil heater that I am having replaced, customer service refused to help. very arrogant woman date and time 1.30pm on 1/7/2020. I would not recommend this product to anyone

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Craig

CraigGreater Melbourne (Outer), VIC

False promotions

published

I bought coffee machine the salesperson said I will get a promotion pack of coffee and cups vi Redemption, and also had a pamphlet saying the same thing, Delonghi would not honour this promotion, and the customer service was very poor would not touch their products ever again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpringvale Good Guys
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Ada

Ada

  • 3 reviews
  • Verified

ZERO star for this company!

published

I can not believe how RUDE the Delonghi lady is!
I called the call centre 1800126659 regarding a problem of my brand new delonghi kettle. The lady on the phone was REALLY RUDE. I was trying to explain my situation, but what she said was just " look! I cant help you!" . And then she just HANG UP my phone even when I am still talking..... unbelievable....
Very disappointing!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
DeLonghi
De'Longhi StaffDeLonghi

Hi Ada, we are very sorry to hear this and is not the customer service experience we want our customers to go through. Could you please send us a Direct Message with your telephone number and we will be in touch ASAP.

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Not Applicable

Not ApplicableGreater Melbourne (Inner), VIC

  • 9 reviews
  • 5 likes

Completely ruined the Kenwood brand

published

Despite Kenwood being a brilliant product, De'Longhi have absolutely ruined the brand. Get a clue about Parcel Collect/Parcel Lockers in Australia and how secure they are. Completely unwavering, with no clue, and absolutely no interest in selling any product or learning about new delivery techniques. Death of De'Longhi .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKenwood Online
2 comments
DeLonghi
De'LonghiDeLonghi

Hi, thank you for your review. We will take on your feedback regarding delivery methods for future planning and improvement.

Not Applicable
Not Applicable

What a complete lame response that just screams "don't give a f#"

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X.C

X.CGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes
  • Verified

Deceptive Company Never Again

published

Ordered this item on their website. It arrived 5 days late and it was a damage item. Delonghi knew about this because the box was open and taped again.

Talked to customer service representative, Andrea is very rude and hostile. She acts like she owns the whole delonghi group. I told her this is significantly not as described and she tried to argue on this after she saw the pictures i sent.

She tried to force me to accept this item by offering me damaged parts replacement. I said no, and I will not buy delonghi products anymore.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDelonghi website
1 comment
DeLonghi
De'LonghiDeLonghi

Hi, thanks for your feedback. We believe our Customer Service team have been in contact with you regarding this. Best, De'Longhi

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Rosie

RosieSouth East Queensland, QLD

DeLonghi warranty disastrous

published

We bought a DeLonghi magnifica in February this year and by September it was not working properly.we sent it back to the manufacturer and it's been 6 weeks and we still haven't got the machine back.They should have replaced the machine. I used to be a big fan and loyal customer of DeLonghi but never again. I would not recommend it to anyone.Very dissatisfied and disappointed.Have spent enough money in the last 6 weeks I could have bought a new machine.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGood guys browns plains
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montxsuz

montxsuzAU

  • 38 reviews
  • 20 likes

DeLonghi Customer Service is unsatisfactory

published

DeLonghi group also distributes the Kenwood. While I am satisfied with the product, dealing with their website and customer service is a nightmare. Website: Spare parts and accessories for the same brand are found (with great difficulty) on different websites. So ordering one of each, you will end up with two shopping carts and paying shipping twice. DeLonghi is still struggling with the Internet and 2019. Talking with DeLonghi customer "service" is a waste of time. The fact that customers are paying their salaries has not gotten through to them. Rude and unhelpful, so much so that I find it easier to purchase Kenwood spare parts through eBay from the UK.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDecided not to buy based on poor customer service.
1 comment
DeLonghi
De'Longhi StaffDeLonghi
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