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Purchased a delonghi prima donna elite experience coffee machine while there was a promotion for Mother’s Day. The delonghi sales representative advised me that all coffee machines get a bonus started pack except the clearance items. After purchase I was unable to claim the bonus offer as it was only on selected machines and delonghi refused to acknowledge it. I have even provided pictures of the bonus offer advertising boards which were put with each coffee machine on display. Shame on you delonghi
DeLong and short of it
Disappointed our beautiful looking copper coloured DeLonghi kettle has bitten the dust. Leaking everywhere and tripping out electric - had since mid 2018 but for the price expect to last way longer. Should have gone to Kmart or Target. Won’t be buying again! Buyers beware
Products don't last. Not worth purchasing.
Bought a Lattissima coffee machine 2017 for $370. One person household not used everyday. Product stopped working 2020, 1 month outside the 'gold's warranty service. Not willing to even look at the issue. Was told its 'reasonable' for a $300 Product to last just 3 years (meaning $100 per year on a coffee machine). Won't be purchasing a delonghi again.
delanghi coffee machine
The machine was fine until I did a de-scale and then it started leaking. Could get no customer service despite the on line help (no help at all). I even told them about the button going from Green to indicate it needed a de-scale- and you wont believe this- they directed me immediately to an electrician. OMG So bad, avoid this brand if your ever looking for a coffee machine. This one was $260 and now I cant use it, the $45 Aldi brand is still going strong.
Waiting too De-LONGhi for any help...
Bought a Delonghi Freestanding Oven from Bing Lee 2 weeks ago (who looked after us well). Oven connected up by very professional electrician and to prove power connected the gas igniters work, however the clock and oven did not - meaning there is some issue or fault.
Web Searched and Called Delonghi Australia as why wouldn't you - they are the brand aren't they???
Waited on hold 40 mins to then get some vague chick who heard what the issue was and then asked to put me on hold and I went on hold another 45 minutes??? So I hung up on that rub...bish. and emailed then a recap of the issue. Had to laugh that they also trotted out the gold poop standard for poor company service this year >> Covid-19 has caused us delays, NOPE not after 9 months. If you're still having issues, sack your Australian Management they suck if they haven't sorted this after so long... There is NO Covid-19 excuse any more. The email response, 5 days later:
I've repaired quite a few DeLonghi's from Manual to Fully Automatics.
There build Quality is Exceptional, and they look pretty, but for producing good Coffee they're absolutely hopeless. Why do they insist with these stupid Steam Wand designs, none of them work. You either end up milk Jug half full of water or it's got more air bubbles than a bottle of Coke you dropped on the counter. Drinking a Coffee full of huge air bubbles is NOT very pleasant to drink. Secondly, no matter what you do, even heating the Cups to Red HOT, you still only get a Luke Warm Cappuccino.
DeLonghi just make very well made rubbish.
Terrible customer service
50 minutes on the phone most of it spent on hold and my problem is not solved. They couldn't even give me my local authorised service centre. Dreadful customer service.
Purchased a Delonghi Oven and after paying a good price of $1080 dollars, for this small oven it has lasted a total of 25 months. Not happy considering our last oven with same brand lasted 14 years ‘not months’ One month out of warranty Paul D.
Almost 4 months since i registered online for the Promo Gift of La Especialista coffee machine. Until up to now never heard of any update if there is coming delivery.. What a S C A M M E R company. I will never buy again a delongi product.
Breville is way better.
Overpriced useless product and worst ever customer service
third oil heater that I am having replaced, customer service refused to help. very arrogant woman date and time 1.30pm on 1/7/2020. I would not recommend this product to anyone
I bought coffee machine the salesperson said I will get a promotion pack of coffee and cups vi Redemption, and also had a pamphlet saying the same thing, Delonghi would not honour this promotion, and the customer service was very poor would not touch their products ever again
ZERO star for this company!
I can not believe how RUDE the Delonghi lady is!
I called the call centre 1800126659 regarding a problem of my brand new delonghi kettle. The lady on the phone was REALLY RUDE. I was trying to explain my situation, but what she said was just " look! I cant help you!" . And then she just HANG UP my phone even when I am still talking..... unbelievable....
Completely ruined the Kenwood brand
Despite Kenwood being a brilliant product, De'Longhi have absolutely ruined the brand. Get a clue about Parcel Collect/Parcel Lockers in Australia and how secure they are. Completely unwavering, with no clue, and absolutely no interest in selling any product or learning about new delivery techniques. Death of De'Longhi .
Deceptive Company Never Again
Ordered this item on their website. It arrived 5 days late and it was a damage item. Delonghi knew about this because the box was open and taped again.
Talked to customer service representative, Andrea is very rude and hostile. She acts like she owns the whole delonghi group. I told her this is significantly not as described and she tried to argue on this after she saw the pictures i sent.
She tried to force me to accept this item by offering me damaged parts replacement. I said no, and I will not buy delonghi products anymore.
DeLonghi warranty disastrous
We bought a DeLonghi magnifica in February this year and by September it was not working properly.we sent it back to the manufacturer and it's been 6 weeks and we still haven't got the machine back.They should have replaced the machine. I used to be a big fan and loyal customer of DeLonghi but never again. I would not recommend it to anyone.Very dissatisfied and disappointed.Have spent enough money in the last 6 weeks I could have bought a new machine.
DeLonghi Customer Service is unsatisfactory
DeLonghi group also distributes the Kenwood. While I am satisfied with the product, dealing with their website and customer service is a nightmare. Website: Spare parts and accessories for the same brand are found (with great difficulty) on different websites. So ordering one of each, you will end up with two shopping carts and paying shipping twice. DeLonghi is still struggling with the Internet and 2019. Talking with DeLonghi customer "service" is a waste of time. The fact that customers are paying their salaries has not gotten through to them. Rude and unhelpful, so much so that I find it easier to purchase Kenwood spare parts through eBay from the UK.
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