Worst experience ever
We are a 3rd generation Delonghi owner so until now we have been very satisfied. When our La Specialista quit working after just 3 months I called the customer service dept. and after a video call the technician told me they would either replace or repair the machine. Then I get an email telling me they were going to replace the machine and I needed to cut the cord, take a picture and email it to them, and throw away the machine. I still had the box at that time. I tossed the box and put the machine in the back of my pick up to take to the dump...and emailed them the picture as I had been told to do. By now we have been without a coffee machine for almost 2 weeks. They finally call me and and ask if I had disposed of the machine when I thought that there should have been a machine already coming to us. I was honest and told the gentleman that it was still in the back of my pickup. Now they want me to return the machine for repair. I am a contractor so the machine has been banging around in the back of my pickup for 4 days and I don't have a box to ship it in. They want it shipped in their box so now we are waiting to get that before we can get the machine repaired. When we get the box in a week and then it takes another 2 weeks to ship it back to Philadelphia and get it repaired that will make the time that we are without a coffee maker about 45 days. That has to be the worst customer service I have ever dealt with in my life.
Very dis'appointed , from Delonghi I was expecting better service
Hi I own 5 of DELONGHI Primadonna de luxe, and for the monies you pay I was expecting better Machine and better service, none of the 5 machines work properly, every coffee different dose, coffee beans holder very bad designer, few different fault, like INSERT INFUSER ASSEMBLY, this came up after only 300 coffee.
and so on, never buy DELONGHI again I would not recommend to anyone, bad service and expensive parts. I like to contact Delonghi in Italy see what they saying.
Painful returns policy
Brought a kettle online for the office powerbutton stopped staying down, to be fair Delonghi have simply joined the cheap tat market, a brand that used to have class is just another Kmart kettle, anyways returns as I brought directly online meant no collection a half hour drive and then told 2 weeks to fix! Some outfit called Service Sphere, North Melbourne, like walking into a junk shop, so guy advice if you have to buy this brand go retail, at least it's a simple swap out when it breaks not a 2 to 3 weeks without a kettle and no collection even though deliverd faulty, poor form Delonghi poor form.
0 star. Delonghi-manufactured Nespresso machines are useless and will not abide by Australian consumer law.
- Lattisima One milk frother broke down three times one year into usage.
- Had to jump through hoops, from waiting for milk frother replacement, to doing descaling with just water, to sending back to bravo for repair and then, to waiting for a replacement.
- Delonghi as a manufacturer refused to let Nespresso/retail store refund the product, stating that it’s more than 6 months. No one ever came up with the 6 months figure. If I knew that, I wouldn’t have bought it.
- The reasonable amount of time for warranty for a $300 machine is two years...
About to lose another customer
Wow, reading all the reviews below & that DeLonghi seems to have given up even trying to respond, that's a big red warning not to buy any of their products or sub-brand products ever again. Worse than that, DeLonghi seems to ignore it's business partners as well.
My frustrating issue is with a warranty repair (DELONGHI ECO310W ICONA ESPRESSO). I returned this to Myer after the steamer developed a constant leak. Myer sent it to Bravo as the authorised repairer, who inspected it and said it was not repairable and is a discontinued model, so wou...
Not recommended at all
I purchased coffee machine la specialista just 4 months ago and it has a problem (suddenly stop during make coffee or blown power fuse)
I called customer service and they said don't use that because of safety issue. now after tow days that I haven't my coffee machine they didn't do anything and it seems I haven't it more than 2 weeks.I think why I pay for a product that after just 4 months should go for a repair arrangement? I really disappointed with this company and product.
If I Could give Delonghi no stars I would
I hope this helps anyone considering buying Delonghi products. I have owned a Delonghi oven for 4yrs and every year it has had to have to have its multi switch replaced. At least it has been replaced under warranty, but you would think after the second time it happened that they would either offer a replacement or refund. Secondly I brought a Delonghi fully automatic coffee machine thinking the issues were possibly just the oven but sadly I only had the Machine 3 months before it was sent off for warranty repairs. Luckily this time instead of c...ontacting Delonghi directly I went through Bing Lee as when I got the machine back it broke down again 3 months later, I took it back to Bing lee and they replaced it on the spot with a Breville. As of today I am waiting for the oven to break down again because I know it will and it will the same issue again.
Waiting almost 3 months for response on warranty!
Have been trying to get my portable air con fixed/replaced as the inside is rusted due to condensation. Was told this is normal due to the design of the air con. I should not have to deal with rust due to poor design. Have stopped using as am worried it will cause a safety issue. Only purchased 5.11.2018 used it for 2 summers to realise after the last it’s no good. Would not recommend to others as it’s not a reliable product or customer service, especially when they are charging twice compared to other brands.
De-Longhi Group review
This Group also look after Braun household. We cannot compliment this business, the customer service is undoubtedly the worst ever experienced. Our experience has been so poor that we will refrain from purchasing any brand associated with this Group in future. Purchased a $90 iron advertised as Stock Clearance which they claim very slight box damage and unopened and brand new, however we received a Factory Second item, clearly labelled with bright yellow stickers as such, missing internal packaging and the product shows signs of use including a...slightly frayed cord. Upon initial contact they attempted to fob us off, of stating they don't sell factory seconds (their own website states that they do), and we should return the product at our expense and they would refund less the postage we paid. After referring to the Australian Consumer Law their story changed and we were offered to send the iron back at their expense and they would issue a replacement. Their courier will see us sitting around for 4 hours waiting for a pick up of the iron and after expressing our displeasure in these dealings and the process it didn't take long for them to send an email stating the replacement iron is now out of stock and they'll only refund now. No alternative was offered, as this would not follow company policy. Our experience has been a monumental waste of our time and I can honestly say in 42 years that I have never experience a business which does not care about it's customers at all and their Brand reputation. It's been a real shame and an eye opener at the same time.
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