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DeLonghi
1.5 from 42 reviews · View Statistics

Reviews

1.0

9 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.0 (8)
  • Return Claim MadeYes (9) · No
  • Customer Service
    1.1 (8)
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  • Verified

Worst experience ever

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWilliams and Sonoma
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Raffaele C

Raffaele CSydney, NSW

  • 3 reviews

Very dis'appointed , from Delonghi I was expecting better service

published

Hi I own 5 of DELONGHI Primadonna de luxe, and for the monies you pay I was expecting better Machine and better service, none of the 5 machines work properly, every coffee different dose, coffee beans holder very bad designer, few different fault, like INSERT INFUSER ASSEMBLY, this came up after only 300 coffee.
and so on, never buy DELONGHI again I would not recommend to anyone, bad service and expensive parts. I like to contact Delonghi in Italy see what they saying.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBravo Coffee Repair S> Peters
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Lea Andrews

Lea Andrews

  • 10 reviews
  • 9 likes

Painful returns policy

published

Brought a kettle online for the office powerbutton stopped staying down, to be fair Delonghi have simply joined the cheap tat market, a brand that used to have class is just another Kmart kettle, anyways returns as I brought directly online meant no collection a half hour drive and then told 2 weeks to fix! Some outfit called Service Sphere, North Melbourne, like walking into a junk shop, so guy advice if you have to buy this brand go retail, at least it's a simple swap out when it breaks not a 2 to 3 weeks without a kettle and no collection even though deliverd faulty, poor form Delonghi poor form.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDelonghi online
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Eph S

Eph SSydney, NSW

  • 5 reviews
  • 8 likes

0 star. Delonghi-manufactured Nespresso machines are useless and will not abide by Australian consumer law.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Woof

WoofAnywhere

  • 4 reviews
  • 2 likes

About to lose another customer

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyer Bondi Junction
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  • Verified

Not recommended at all

published

I purchased coffee machine la specialista just 4 months ago and it has a problem (suddenly stop during make coffee or blown power fuse)
I called customer service and they said don't use that because of safety issue. now after tow days that I haven't my coffee machine they didn't do anything and it seems I haven't it more than 2 weeks.I think why I pay for a product that after just 4 months should go for a repair arrangement? I really disappointed with this company and product.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBing lee
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Hanna

HannaMid North Coast, NSW

If I Could give Delonghi no stars I would

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBing lee Port Macquarie
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Amber

AmberSouth East Queensland, QLD

  • Verified

Waiting almost 3 months for response on warranty!

published

Have been trying to get my portable air con fixed/replaced as the inside is rusted due to condensation. Was told this is normal due to the design of the air con. I should not have to deal with rust due to poor design. Have stopped using as am worried it will cause a safety issue. Only purchased 5.11.2018 used it for 2 summers to realise after the last it’s no good. Would not recommend to others as it’s not a reliable product or customer service, especially when they are charging twice compared to other brands.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBunnings arundel
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Brisbane Consumer

Brisbane ConsumerSouth East Queensland, QLD

  • 38 reviews
  • 4 likes
  • Verified

De-Longhi Group review

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
DeLonghi
De'Longhi StaffDeLonghi
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