About to lose another customer
Wow, reading all the reviews below & that DeLonghi seems to have given up even trying to respond, that's a big red warning not to buy any of their products or sub-brand products ever again. Worse than that, DeLonghi seems to ignore it's business partners as well.
My frustrating issue is with a warranty repair (DELONGHI ECO310W ICONA ESPRESSO). I returned this to Myer after the steamer developed a constant leak. Myer sent it to Bravo as the authorised repairer, who inspected it and said it was not repairable and is a discontinued model, so wou...
- Verified customer
Not recommended at all
I purchased coffee machine la specialista just 4 months ago and it has a problem (suddenly stop during make coffee or blown power fuse)
I called customer service and they said don't use that because of safety issue. now after tow days that I haven't my coffee machine they didn't do anything and it seems I haven't it more than 2 weeks.I think why I pay for a product that after just 4 months should go for a repair arrangement? I really disappointed with this company and product.
If I Could give Delonghi no stars I would
I hope this helps anyone considering buying Delonghi products. I have owned a Delonghi oven for 4yrs and every year it has had to have to have its multi switch replaced. At least it has been replaced under warranty, but you would think after the second time it happened that they would either offer a replacement or refund. Secondly I brought a Delonghi fully automatic coffee machine thinking the issues were possibly just the oven but sadly I only had the Machine 3 months before it was sent off for warranty repairs. Luckily this time instead of c...ontacting Delonghi directly I went through Bing Lee as when I got the machine back it broke down again 3 months later, I took it back to Bing lee and they replaced it on the spot with a Breville. As of today I am waiting for the oven to break down again because I know it will and it will the same issue again.
- Verified customer
Waiting almost 3 months for response on warranty!
Have been trying to get my portable air con fixed/replaced as the inside is rusted due to condensation. Was told this is normal due to the design of the air con. I should not have to deal with rust due to poor design. Have stopped using as am worried it will cause a safety issue. Only purchased 5.11.2018 used it for 2 summers to realise after the last it’s no good. Would not recommend to others as it’s not a reliable product or customer service, especially when they are charging twice compared to other brands.
- Verified customer
De-Longhi Group review
This Group also look after Braun household. We cannot compliment this business, the customer service is undoubtedly the worst ever experienced. Our experience has been so poor that we will refrain from purchasing any brand associated with this Group in future. Purchased a $90 iron advertised as Stock Clearance which they claim very slight box damage and unopened and brand new, however we received a Factory Second item, clearly labelled with bright yellow stickers as such, missing internal packaging and the product shows signs of use including a...slightly frayed cord. Upon initial contact they attempted to fob us off, of stating they don't sell factory seconds (their own website states that they do), and we should return the product at our expense and they would refund less the postage we paid. After referring to the Australian Consumer Law their story changed and we were offered to send the iron back at their expense and they would issue a replacement. Their courier will see us sitting around for 4 hours waiting for a pick up of the iron and after expressing our displeasure in these dealings and the process it didn't take long for them to send an email stating the replacement iron is now out of stock and they'll only refund now. No alternative was offered, as this would not follow company policy. Our experience has been a monumental waste of our time and I can honestly say in 42 years that I have never experience a business which does not care about it's customers at all and their Brand reputation. It's been a real shame and an eye opener at the same time.
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