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DeLonghi
1.5 from 41 reviews · View Statistics

Reviews

1.5

41 reviews
  • Product Quality
    1.3 (27)
  • Return Claim MadeYes (9) · No (14)
  • Customer Service
    1.1 (25)
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Worst experience ever

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Raffaele C

Raffaele CSydney, NSW

  • 3 reviews

Very dis'appointed , from Delonghi I was expecting better service

published

Hi I own 5 of DELONGHI Primadonna de luxe, and for the monies you pay I was expecting better Machine and better service, none of the 5 machines work properly, every coffee different dose, coffee beans holder very bad designer, few different fault, like INSERT INFUSER ASSEMBLY, this came up after only 300 coffee.
and so on, never buy DELONGHI again I would not recommend to anyone, bad service and expensive parts. I like to contact Delonghi in Italy see what they saying.

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Lea Andrews

Lea Andrews

  • 9 reviews
  • 9 likes

Painful returns policy

published

Brought a kettle online for the office powerbutton stopped staying down, to be fair Delonghi have simply joined the cheap tat market, a brand that used to have class is just another Kmart kettle, anyways returns as I brought directly online meant no collection a half hour drive and then told 2 weeks to fix! Some outfit called Service Sphere, North Melbourne, like walking into a junk shop, so guy advice if you have to buy this brand go retail, at least it's a simple swap out when it breaks not a 2 to 3 weeks without a kettle and no collection even though deliverd faulty, poor form Delonghi poor form.

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Mich

MichPerth, WA

DeLong and short of it

published

Disappointed our beautiful looking copper coloured DeLonghi kettle has bitten the dust. Leaking everywhere and tripping out electric - had since mid 2018 but for the price expect to last way longer. Should have gone to Kmart or Target. Won’t be buying again! Buyers beware

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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KatS

KatSCentral Coast NSW

  • 6 reviews
  • 5 likes

Products don't last. Not worth purchasing.

published

Bought a Lattissima coffee machine 2017 for $370. One person household not used everyday. Product stopped working 2020, 1 month outside the 'gold's warranty service. Not willing to even look at the issue. Was told its 'reasonable' for a $300 Product to last just 3 years (meaning $100 per year on a coffee machine). Won't be purchasing a delonghi again.

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Eph S

Eph SSydney, NSW

  • 5 reviews
  • 8 likes

0 star. Delonghi-manufactured Nespresso machines are useless and will not abide by Australian consumer law.

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Brando

BrandoPerth, WA

  • 12 reviews
  • 7 likes

delanghi coffee machine

published

The machine was fine until I did a de-scale and then it started leaking. Could get no customer service despite the on line help (no help at all). I even told them about the button going from Green to indicate it needed a de-scale- and you wont believe this- they directed me immediately to an electrician. OMG So bad, avoid this brand if your ever looking for a coffee machine. This one was $260 and now I cant use it, the $45 Aldi brand is still going strong.

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Waiting too De-LONGhi for any help...

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De Longi Rubbish

De Longi RubbishHunter Region, NSW

De Longi Rubbish Product

published

RUBBISH Range Hood !!! End up throwing it into the rubbish skip and buying a more reputable brand !
Indecipheral instructions !!
Non existent customer service - Indian lady who couldn't understand English and asked for a supervisor who then just hung up !!!!
HOW DO YOU STAY IN BUSINESS DE LONGI !!!!

Incentivised ReviewNo
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Graham

GrahamSydney, NSW

  • 3 reviews
  • 1 like

ABSOLUTE RUBBISH

published

I've repaired quite a few DeLonghi's from Manual to Fully Automatics.
There build Quality is Exceptional, and they look pretty, but for producing good Coffee they're absolutely hopeless. Why do they insist with these stupid Steam Wand designs, none of them work. You either end up milk Jug half full of water or it's got more air bubbles than a bottle of Coke you dropped on the counter. Drinking a Coffee full of huge air bubbles is NOT very pleasant to drink. Secondly, no matter what you do, even heating the Cups to Red HOT, you still only get a Luke Warm Cappuccino.
DeLonghi just make very well made rubbish.

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Woof

WoofAnywhere

  • 4 reviews
  • 2 likes

About to lose another customer

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  • Verified customer

Not recommended at all

published

I purchased coffee machine la specialista just 4 months ago and it has a problem (suddenly stop during make coffee or blown power fuse)
I called customer service and they said don't use that because of safety issue. now after tow days that I haven't my coffee machine they didn't do anything and it seems I haven't it more than 2 weeks.I think why I pay for a product that after just 4 months should go for a repair arrangement? I really disappointed with this company and product.

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Sha

ShaSydney Surrounds, NSW

Terrible customer service

published

50 minutes on the phone most of it spent on hold and my problem is not solved. They couldn't even give me my local authorised service centre. Dreadful customer service.

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Delonghi oven

published

Purchased a Delonghi Oven and after paying a good price of $1080 dollars, for this small oven it has lasted a total of 25 months. Not happy considering our last oven with same brand lasted 14 years ‘not months’ One month out of warranty Paul D.

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Hanna

HannaMid North Coast, NSW

If I Could give Delonghi no stars I would

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Dieno A.

Dieno A.South East Queensland, QLD

Promotion Scam.

published

Almost 4 months since i registered online for the Promo Gift of La Especialista coffee machine. Until up to now never heard of any update if there is coming delivery.. What a S C A M M E R company. I will never buy again a delongi product.
Breville is way better.

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Overpriced useless product and worst ever customer service

published

third oil heater that I am having replaced, customer service refused to help. very arrogant woman date and time 1.30pm on 1/7/2020. I would not recommend this product to anyone

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Amber

AmberSouth East Queensland, QLD

  • Verified customer

Waiting almost 3 months for response on warranty!

published

Have been trying to get my portable air con fixed/replaced as the inside is rusted due to condensation. Was told this is normal due to the design of the air con. I should not have to deal with rust due to poor design. Have stopped using as am worried it will cause a safety issue. Only purchased 5.11.2018 used it for 2 summers to realise after the last it’s no good. Would not recommend to others as it’s not a reliable product or customer service, especially when they are charging twice compared to other brands.

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Earl W.

Earl W.Sydney Surrounds, NSW

  • 2 reviews

Delongi s

published

Was told by sale person i would get cups coffee and other item from delongi, only for delongi to change mind i mean sale person and promotion was on coffe machine so not me and say no would not have got it fair trading australia taking action will not buy off them again i say every 1 return unit

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Craig

CraigGreater Melbourne (Outer), VIC

False promotions

published

I bought coffee machine the salesperson said I will get a promotion pack of coffee and cups vi Redemption, and also had a pamphlet saying the same thing, Delonghi would not honour this promotion, and the customer service was very poor would not touch their products ever again

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