??!
1 photo
DeLonghi
1.5 from 41 reviews · View Statistics

Reviews

1.5

41 reviews
  • Product Quality
    4.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    1.0 (1)
Previous
Next
montxsuz

montxsuzAU

  • 37 reviews
  • 20 likes

DeLonghi Customer Service is unsatisfactory

published

DeLonghi group also distributes the Kenwood. While I am satisfied with the product, dealing with their website and customer service is a nightmare. Website: Spare parts and accessories for the same brand are found (with great difficulty) on different websites. So ordering one of each, you will end up with two shopping carts and paying shipping twice. DeLonghi is still struggling with the Internet and 2019. Talking with DeLonghi customer "service" is a waste of time. The fact that customers are paying their salaries has not gotten through to them. Rude and unhelpful, so much so that I find it easier to purchase Kenwood spare parts through eBay from the UK.

Product Quality
Customer Service
See all answers
1 comment
DeLonghi
De'Longhi StaffDeLonghi
Similar opinion? Write a review on ProductReview.com.au!
See all DeLonghi reviews

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and DeLonghi representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.