DeLonghi Customer Service is unsatisfactory
DeLonghi group also distributes the Kenwood. While I am satisfied with the product, dealing with their website and customer service is a nightmare. Website: Spare parts and accessories for the same brand are found (with great difficulty) on different websites. So ordering one of each, you will end up with two shopping carts and paying shipping twice. DeLonghi is still struggling with the Internet and 2019. Talking with DeLonghi customer "service" is a waste of time. The fact that customers are paying their salaries has not gotten through to them. Rude and unhelpful, so much so that I find it easier to purchase Kenwood spare parts through eBay from the UK.
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