Stay away! Terrible Service - Poor quality products. The delivery team damaged my timber floor and will not repair it.
Furniture is not worth the money. The delivery team damaged my timber floor and said it was already there. Stay away...
Worst experience of my life
After waiting 5 months (I was told delivery would be 3 months) the lounge was delivered but it was not the lounge I had selected. I immediately brought it to the attention of the delivery person who contacted Demir and sent them the photo's I had taken of the lounge I ordered. Demir requested I return to the showroom to "sort out" the issue. I went into the showroom the following weekend, accompanied by my friend. It turns out the wrong lounge model number was entered on the order/invoice, it was inferred that it was my fault for not checking t...he number, I was abused and intimidated by the store manager. At no time would Demir accept that they made a mistake. The store manager even tore up my invoice/receipt and threw it on the floor. They accused me of just changing my mind, in other words they were calling me a liar. They refused to collect the lounge from my house in fact I was told they would not be collecting a "used" lounge. To cut a long story short, in the end I had to take the matter to Consumer Affairs and then to the NSW Civil and Administrative Tribunal. Fortunately, I was awarded a full refund, it was found that Demir had breached Consumer Law, by this time it was 10 months since I first ordered the lounge. It was a very long and stressful experience, which involved 2 appearances at the Tribunal, a lot work to get all the evidence together as well as statutory declarations, going to the Tribunal is very difficult and costly. I would not recommend this company to anyone.
would not buy from them because of their arrogance
I honestly think the 5 star reviews here must be fake (some didn't even bother to re-arrange the text when copy/pasting). We visited the Auburn store and like a couple of lounges. When we inquired for the price we were told that we can probably get it down a bit by choosing a lesser quality leather and so on. Firstly, we didn't try to bargain or ask for a discount. We simply wanted to know what price range we were looking at. Secondly, who said that we wanted to pay less and receive lesser quality? If I wanted to bargain I wouldn't want to rece...ive less good leather for less, I'd want to receive best quality for less. In fact, I wouldn't even visit this store. The reason we came there was because we want the best quality leather and workmanship which you would think you'd get from Italian manufacturing. We didn't buy and I wouldn't in the future, even if staff changed their attitude I don't believe I should be given a choice of 'less quality' leather. Who knows if I pay more for better quality they would just give me 'less quality' anyway. I wouldn't expect this sort of shop to even deal with 'less quality' leather. Avoid
Very poor quality
Our lounge had varying types of leather, one part the leather was so thin it was almost see through. Would never buy from this company again, and the owner was as arrogant as everyone else has said. Stay away from him.
They'll tell you everything you want to hear, crack a few jokes here and there until they get their grubby hands on your money! It all goes down hill from there. Do not expect any further customer service or communication after that. Whatever time frame they give you for your purchase add a few more months onto it!
Made in China
Italian leather MADE IN CHINA, leather furniture at 4 times the value of same product
Dont be fooled by the nonsense, all their furniture is made in China
Not true Italian furniture, I bought almost identical Sofa from another store for a 1/3 of demir price
BTW plenty of fake reviews here, including one saying she furnished her whole house with Demir Leather.. REALLY!! Your whole house??
Appalling service! Very rude as arrogant owners.
I dropped in with my family on our way home from a function on the weekend to purchase a sofa for our new apartment, I was very in love with the sofa, if it weren’t for rude and arrogant service from the owner and demand of a deposit that day without giving me a chance to sleep on it and go home and measure if it to fit correctly, everything was fine from pricing to manufacturing timeframe until he threatened me not to come back again if I didn’t place the deposit that day. Even if I wanted to still purchase that lounge I am horrified to walk back into that store! You would have had your deposit the next morning if you were more friendly.
Most disgusting person I've dealt with.
So my mother and I drove all the way to Chatswood in hope of finding lounges for our newly built home. There was only one staff member there (thought to be the owner), he was on the phone and didn't even smile at us when we walked in. Eventually he was done and we asked a couple of questions and what not, I have never met a more arrogant human in my life. We were rediculed and laughed at for asking simple questions that were not at all out of the ordinary. This is besides talking over us and not giving us a chance to express what we're looking ...for or even point out what we liked. He basically told us to go deal with the branch in Auburn because he's not bothered giving us a quote and dealing with us. Their stock and material is definetly not worth dealing with such a disgusting human being. Would not recommend.
Disgusting attitude from the part owner at Auburn.
Very disappointed with the attitude of the part owner [name removed].
My husband & I just finished building our home and wanted to first look at lounges and a bedroom suite, he was judgemental and sarcastic his loud voice was intimidating and we were bullied to leaving a deposit the same day or else he would not do the price given or deal with us again.
My husband wanted to go home measure just to be sure the custom order lounges would fit and discuss it further with me in private as we were not given that chance for a second in store the par...
Liar & Dishonest Demir - Chatswood
We committed to buy a lounge suite with agreement price.
When I rang to order, the senior store manager never answered the phone, ( whole week ) another sale lady answered very rudely then the manager rang me back and explained: No stock available, price has changed.
I can purchase from another company, but very disappointed for the famous company run by unprofessional & dishonest people ...
Rude and arogant
I was looking at a woodern/glass coffee table. I am fussy about my wood and don't like fake or veneer. The timber on the piece looked fake and when I knocked it it made a metallic sound. So I asked if it was real timber. The guy insisted it was real. I asked what type of timber it was. "Hardwood" was his only response. I asked again, what particular type. "Hardwood, not softwood". We went round and round like this for a while. Eventually, he was able to elaborate: "hardwood from a tree". I had to try and discreetly explain that all wood actuall...y comes from trees. He eventually became aggressive and I had to leave. Don't trust these guys. They are arogant and they will lie to you if it suits their needs and they don't like you questioning them about their claims. You're expected to swallow whatever crap you're fed.
Lied to us about the product, we found out later it was a cheap imitation of Max Divani
We dealt with the owner of Chatswood [name removed], who sold us a modular sofa and told it was a Max Divani. When we asked about further details of the product, he said it was a new sofa so had no other details about it other then a model number. We paid a deposit, and called another Demir location to ask about the product, and found out he had lied to us, and it wasn't actually a Max Divani sofa at all! When we went back to speak to him, he kept changing his story and later said it was another Demir brand. Luckily, there was another couple bu...ying the same sofa, and we found out that he was selling us a knock off of the branded one! Which is why he refused to give us proper details on the sofa and kept dodging questions. When we asked him directly, he got VERY AGGRESSIVE, his wife had to calm him down, and he basically wouldn't admit that he had lied to us. If you go to any showroom, there are no details or pricing on any of the products, and all products in the showroom are not available online. I have not seen this at ANY OTHER well known furniture shop. No wonder he can drive around in Lambos and Bentleys, he's LYING about his products. Do your research- not all the sofas are made in Italy, many are in China!
So disappointed with the service. Once they got the deposit, they turned their backs literally and that was that - still waiting after 4 months and ringing is just upsetting with no customer service of human interaction, just a robot sounding response. Basically just a number to them, didn't even want to know my name.
Zero customer service and extremely RUDE
I just can not believe that these people can get away with such rudeness and careless and irresponsible attitude. Unfortunately you only see it after placing a deposite. So disconnected too. The left hand does not know what the right hand is doing. They also pluck prices off the air. I call it the shaftability test.
Worst customer service ever!
Went looking for a lounge today at Demir Auburn, couldn't believe there are still retailers out there who think customer service is not important. Salesman awful combination of rude, arrogant and aggressive. Stalked us through the showroom. When we asked about the Ferrari and Lamborghini (!) in the showroom, we were told he has so many he doesn't need them...! When I asked to take a photo was given a lecture about how people wanted to take photos to steal his designs...anyone with a brain would realize someone wanting to do that would not ask. When we said we weren't interested without having a photo so we could see what it looked liked vs our house design he became aggressive. Will NEVER visit again and recommend anyone else does the same!
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.