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- Verified customer
Blinds did not meet consumer guarantee and poor quality and service. Terrible customer service.
Designer blinds and plantation abn: 49611273333 - manager brad
Incompentant organisation, poor quality & service. Faulty product installed. Numerous calls made to company and difficult to get in touch with.
Anchor point screws snapped, and they claim it is due to the misuse of product which is incorrect. They refuse to take action for their poor product.Their product is not fit for the purpose described as advised by sales person and does not meet consumer guarantee as per the department of fair trading guidelines.
We gave this company ...many attempts to repair blinds however have failed at each attempt. Brad also advised to give them another chance, if not satisfied he would refund. Again this did not happen. (see image of text confirming this) Complaint has been made towards them through fair trading and accc and will be taken seriously.
Designer Blinds and Plantations of Badgally Road, Campbelltown claim the following statement for every negative but true review “I personally take these matters very seriously and would like to get to the bottom of this, unfortunately, we have no record or recollection of any customer experience fitting this description, nor can we verify anything about your identity from your name in our records.
We take every effort to ensure our installations and service is done to the highest of standards and care, in the last few months we had had several...reviews that were directed at a company with a similar name. If you were a client of ours, we would like to investigate this issue further, please contact us immediately at email@example.com so that we can resolve this issue immediately for you.” Awful … Awful … Awful My experience with [name removed]/ [name removed] of Designer Blinds and Plantations of Badgally Road, Campbelltown was awful.
Terrible experience and awful customer service
DO NOT USE this company. We had two outdoor roller blinds installed at our home. Within less than 1 month two of the brackets had ripped off damaging the brick they were attached to by ripping off the corners. As they installed the brackets right on the corner of the bricks on the weakest part rather than in the middle. When I called the company they were so rude, aggressive and refused to take responsibility for the issue. They only offered to send new brackets and we would have to pay for them to be installed. This company is only interested in taking your money and if there is any issue they completely wipe their hands of it.
- Verified customer
I have never felt compelled to write a bad review for a business before, but I need to alert other potential customers of my personal experience with Designer Blinds and Plantations of Badgally Road, Campbelltown. The product they supplied to me was faulty, did not fit and was of poor quality. When I raised these problems with Brad, the owner, he was aggressive and rude, and refused to accept responsibility for the issues. Their business ethics and customer service were appalling. This was my experience. It would seem that other reviewers have had a similar experience. You can take a risk and use Designer Blinds and Plantations, but there are many other suppliers of blinds, so my advice would be to choose another company.
Installation night mare, cracked tiles, un level brackets, after service is appalling, we have been blocked from all social media all we want is what we paid for and to be fixed, these guys a crooks! Do not recommend at all! Don’t be fooled by their friendly sales reps!
- Verified customer
Poor communication and overpriced
1. I regret purchasing blinds from this company and should have gone with Australian Outdoor Blinds.
2. Designer Blinds salesperson stated that they would be ready by mid January 2020.
3. Blinds were installed mid March and no apology from owner of the business who attempted to berate and embarrass me in front of the installers, conducting himself like an impetulant school bully.
4. Go with Australian Outdoor Blinds as they have a better quality product.
5. I would have preferred to spend my money with Australian Outdoor Blinds as opposed ...to this company who did not provide updates on job and salesman made factually incorrect derogatory comments about me to the company about being a “single mother”. 6. I went with this company because I was hoping to have them installed in summer so press Australian Outdoor Blinds to do quicker installation if you are after motorised roller blinds.
I Got 3 Electric blinds from this Company.
Over all the product is good!
But the biggest blind at just under 4 meters makes loads of noise in just a light wind! So won’t recommend any bigger then 3 meters!
Extremely bad installations- wrong colour pop rivets/Scratches and a panel spray-painted rather than powder coated.
even worse communication
Took 3 attempts to install and two months of messing about to get it sorted.
I do not recommend using this company.
One of the worst companies I have ever dealt with, these previous 5 stars reviews are absolutely fake, I can guarantee you those five stars were given for a discount on the blinds cause the people and company that came to my house don't deserve half a star.
They are liars and thieves, we paid them a $2000 deposit and had 2 seperate guys come out to do the measurements of the blinds and when the blinds arrived they were all the wrong measurements but their so called qualified tradies proceeded to install these blinds when clearly it looked way t...
Disgusting service from the owner
Crappy product, part for the hook broke due to being made from crap plastic. One day out of warranty and they wanted $220 to replace. After that made disgusting comments to my husband when he refused to pay for a fault with the product. Stay away
I have never been pushed into a corner and pretty much forced to sign with them . I have never known about blinds i wanted to get another quote but he was so adamant for me to sign with them that i never gor a chance to. Now 5 weeks later i still dont have my blinds up when i was promised 2 weeks . I guess you learn from your mistakes to stay away from big mobs
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