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Poor communication and delayed installation
Stressed that they would install on time and then arrived to install without all materials
Said they would return in 10 days and it was well over 2 weeks and that was after I called to enquire about delay.
Installer arrived on his own when it was a 2 person install. I had to assist.
No follow up by admin to see if I was happy.
No problem with product.
They could do much better
Good Product Extremely Poor Aftersales Service
Very disappointed with the aftersales service...Virtually impossible to get in contact with or avoid answering calls, emails etc...I had the issue of a few times the blinds would not unlock.. Apparently silicone spray can sort this and first push down from the left..If they clearly mentioned this from the beginning... it's a shame the rubber cannot entirely sit on the floor which will invite cockroaches etc in which was the whole idea of securing it from insects etc. You might still need some door draughts etc.. There is also a gap near where it locks.. Again mosquitos can quite easily come through..
Great product, terrible communication
We purchased and installed 3 large outdoor automated blinds on some windows.
At quotation stage this company are very responsive- came out within a day or 2 of initial contact! Very competitive quoting. Don't rely heavily on the 'salesman' colour advice. Remember they are sales people. At this point (1st week of November) we were promised pre-Christmas installation and a turn-around of approximately 4wk.
Things went pear-shaped from then on.
In the same week post contract/deposit we were asked to be home to allow a final check-...measure. No show. No call. Nothing. We pursued them 4 days later- Production Manager had no idea the check measure never occurred. Re-booked us for a Saturday in 2wks time (you can see where our 4wk turn-around is heading!). Saturday in 2wk time- we get no calls to confirm. No show. No call. Nothing. Getting somewhat annoyed and really starting to wonder if this company is a sham.....we post a question on their Facebook page. The company owner calls within 30mins (and deletes the Facebook post!) to apologise and offer for a site check at 8.30pm that night (?!). Not sure how they plan to conduct a site check to a very high standing 3-storey house in the dark, alas their contracted electrician arrives. Does what he has to do, and leaves.
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