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Designers Watches (designerswatch.com.au)

Designers Watches (designerswatch.com.au)

1.4 from 23 reviews · View Statistics
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Reviews

1.4
23 reviews
  • Product Quality
    3.0 (1)
  • Return Claim MadeYes (0) · No (2)
  • Warranty Claim MadeYes (1) · No (1)
Previous
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Kris
KrisAdelaide
  • 11 reviews
  • 1 like

Trash grade SWATCH watch

published
Product Quality
3/5
Incentivised Review No
R Siva
R SivaGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Never had such experience!

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Alex
AlexMelbourne
  • Verified

Worst site ever please never send them money!!!

published

No watch, no replies, phone rings out. I'm about to head over to the 'address' with Police cause this is some nonsense.

Kav
Kav
  • 2 reviews
  • Verified

Terrible communication and sold unavailable product

published
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Raimundo
RaimundoSydney
  • Verified

Warranty doesn't cover as specified

published
Riksam
RiksamPerth, WA
  • 4 reviews
  • 1 like
  • Verified

ABSOLUTELY SHONKY!!!!

published
Galina
GalinaGreater Melbourne (Outer), VIC
  • 6 reviews
  • 8 likes
  • Verified

Weeks have passed - NO WATCH!!

published

I've ordered over 2 weeks ago and paid for 3-5 day delivery. [name removed] said they had to switch to Aus Post. This was over week ago. I have emailed [name removed] and asked for a tracking number with Aus Post and an ETA, haven't heard anything back. Condition of my postage option was 'fully insured, web tracking with sms updates'. I've had to chase up for any updates.
I’ve sent multiple emails now and nothing!!
I am going to report these scammers to police, consumer affairs and demand my money back!
Tracking Number
6881346216
Shipment #100006475 for Order #100009704

Galina
Galina
Nic
Nicmelbourne
  • 4 reviews
  • 3 likes
  • Verified

Watch band has fallen apart within a month - but they sent a replacement and it broke again after 5

published

I bought a Michael Kors watch which I loved in January. After a few wears the band has fallen apart. I had trouble getting hold of anyone via email after 4 attempts. There is no phone number to call anyone. I’ve had it for only one month. I'm editing what I initially wrote as they did reply in the end and replaced my watch band (I had to pay postage to send it back to them) but it was returned be it a couple of months later. They need to improve the response time of their customer service but they do respond in the end :)

UPDATE: They did replace if for free and sent me another one as mentioned above. But after 4 or 5 wears no kidding it broke again?!?!?!? These guys are selling fakes. They fall apart. An absolute disgrace.

Rachelle
RachelleMelbourne
  • 2 reviews
  • 1 like
  • Verified

Scam Site!

published

I bought a Tissot watch which fell apart within 2 months, the 'genuine leather' band is falling apart and pieces of the face have fallen off, not to mention it doesn't keep time properly. They have been in contact and have offered to repair these issues for a fee. It is obviously a fake watch as a genuine Tissot wouldn't deteriorate as this watch has. The customer service team has been rude and difficult to get ahold of. I spent hundreds on a watch that is now in the bin...be careful.

If you have had a similar experience please report them to consumer affairs as they will remove the site if enough people complain.

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  • Verified

Perfect Gift for My Sister

published

My sister was going to New Jersey for her next education. I was wondering to give her a gift. I search on the DesignersWatch shop and bought a Michael Kors Parker watch. The watch was very nice, she also loved that watch.

Eddie.M
Eddie.MAuckland
  • Verified

Be Careful

published

Ordered a watch for my partners birthday with a 3-5 business day delivery. The money went out of my account and I received a confirmation email. After a week had gone by with no further word from them, I called them up to find out where my parcel was. I was told that not only had it not been sent, but they didn't even have it in stock. After I questioned why nobody had contacted me to inform me, they had no answer. When asked when they would have it in stock, they had no answer. When asked why they took my money despite them having no idea when/if they would have it back in stock, they had no answer. Safe to say that I will never use this company again!

  • Verified

Designers Watch Internet Ripoff

published

I purchased my daughter a watch from Designers Watch which arrived on 25 July 2017 broken-order number 100008601. We returned the watch to the company by courier at great expense. They do not respond to emails and telephone calls and it appears impossible to contact them. Consumers should exercise extreme caution in buying anything from this company.

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Helen
HelenDarwin
  • Verified

Very helpful online business

published

I'm living in rural area in Darwin where most of the courier company can not deliver, even australia post will take 2 weeks to deliver. Designerswatch helpful advices and services helped me deliver the Watch to my daughter fast and on time.
Also their cheap affordable branded Watches are beautiful!

  • Verified

Horrible delivery and customer service

published

Used this company to buy a Burberry watch for my girlfriend a week before her birthday. I got 3 day delivery for $20, it's been 9 days now without any sign of the watch. I emailed the company earlier this week, I immediately received a very unprofessional e mail from a [name removed] stating that it's on its way... no tracking number, job title, or simple apology was given. Yesterday I emailed the company representative back stating that I'll be reversing the charges and sending back the watch if it shows up, and [name removed] has now gone silent. Great job guys!
Cheers!

Vicky Ngai
Vicky NgaiHong Kong
  • Verified

Have the lowest performance for order process

published

I am unhappy and share my bad experience with ordering in Designers Watches. Why is Designers Watches team the very low performance for ordering process that over one week cannot ship out my order? I have given enough time for the delivery period. Due to your bad and lowest performances, will let my order no enough time to deliver.....

Vicky Ngai
Vicky Ngai
Vicky Ngai
Vicky Ngai
Vicky Ngai
Vicky Ngai

Questions & Answers

Christy
Christyasked

I ordered a watch on 25 August, and paid extra for 3-5days delivery. I have been emailing Lorry, but have been told the watch is in Hong Kong got dispatch. I would expect to receive this by tomorrow at the latest, but still haven’t even received a tracking number. I’ve fully paid for this, and am concerned that I will never actually receive the watch. Please can someone assist me. Order number 100009759.

No answers
Galina
Galinaasked

I've ordered 2 weeks ago and paid for 3-5 day delivery. Lorry said you've had to switch to Aus Post. This was a week ago. I have emailed Lorry and asked for a tracking number with Aus Post and an ETA, haven't heard anything back. Condition of my postage option was 'fully insured, web tracking with sms updates'. I've had to chase you up for any updates. This is beginning to look rather unprofessional and some of the reviews I've read are not helping...
I would appreciate an update on when i will receive my watch.
Tracking Number
6881346216
Shipment #100006475 for Order #100009704

No answers
Lisamk26
Lisamk26asked

Has anyone actually received the item they ordered?
I still have not received tracking info, and I filed a fraud claim with my credit card company to get reimbursed.

4 answers
john_k
john_k

After 40 days I got my money back.

Lisamk26
Lisamk26

Did your item ever come?

Erwin
Erwin

How did u get your money back??

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