1 photo
Desired Living
4.0 from 95 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Desired Living

Reviews

4.4
50 reviews
  • Product Quality
    4.6 (48)
  • Return Claim MadeYes (0) · No (49)
  • Warranty Claim MadeYes · No (50)
  • Product Appearance As advertised (38) · Not as advertised (4)
  • Shipping
    4.1 (9)
  • Customer Service
    4.5 (31)
Previous
Next
Margaret
MargaretAdelaide
  • 4 reviews
  • 6 likes

Sofa and coffee table

published

It was easy to navigate the store, the range of products was acceptable, I don't know about the quality bcause it was only delivered yesterday and is still unpacked - I don't know about the assembly yet but I am annoyed that there was a piece of the coffee table missing

Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
April H.
April H.Mid North Coast, NSW

Would not recommend this company

published

I ordered a lounge in May l received it 3 months later and the colour is not quite right, it is slightly mottled instead of a solid colour but l am so sick of dealing with this company l have just kept it. This company never returns calls, or answer emails. l even had to phone to find out when final payment should be made and was advised l was a week late and that they had sent an email which they hadn’t it was just another lie. I am still waiting for 3 metres of extra vinyl which l paid for and have been feed continual lies about when it will arrive.
Stay away. There are better companies here in Australia

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSydney

Other Furniture Shops

 
 

0.0
(1,234)
Steve Pisaniello
Steve PisanielloMetropolitan Adelaide, SA

Have not received full purchase

published

I purchased a lounge suit with coffee table had it custom made in August and put deposit down.
I received purchase 3 mths later minus coffee table but had too send the rest of money on day of delivery.
Have been harassing them since delivery about our coffee table and getting the run around, it is now nearly end of March still no coffee table which is 6 mths later.
We are willing to fill customers in how bad these people are in responding to our recent experience with our purchase and how bad they are you can contact me on [Email Removed].
I would rather send my lounge suit back and get my money back never never again.
Do not purchase from this company!!!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Steve Pisaniello
Steve Pisaniello

Stop taking my email down.

Eria H
Eria HSydney, NSW

A Lounge Bangon Righton as Researched.

published
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Furniture Shops

Find out how Desired Living compares to other Furniture Shops

Know better, choose better.

Compare all

Great advice and down to earth

published

We bought the new Fina model on recommendation from Jim . Very glad we took his advice because it looks great in our family room and it has all the tech features that a modern couch should have . We are one grateful customer !!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Positive Experience and happy with our Wiggum

published

Great experience.
Family and I are enjoying every moment in our new Wiggum recliner - have sent friends too.
Great service from helpful staff at Campbellfield and delivered almost 2 weeks earlIer than quoted.
One happy customer !

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Good service excellent help

published

I have dealt with ambreen who has been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a tv cabinet and a single armchair on order. While we love the furniture, the customer service is really what impresses us!

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Impressive after hours service

published

I do wonder if these guys sleep or if they hire someone in a different Timezone to answer our chat requests . As I work odd hours , I reached out at 1 am in the morning not expecting to be answered ! Pleasantly surprised to find Emily responding to our questions . Ordered a London 3 seater chaise which arrived last week. Quality is good and happy with our purchase. The legs were slightly damaged during transportation but Desired living were good enough to replace them for us. Would recommend

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Other Furniture Shops

 
 

0.0
(1,234)
Oscar N.
Oscar N.Sydney, NSW
  • 2 reviews

good options

published

I was a bit overwhelmed with all the choices and options I could do for the sofa I had purchased but thankfully the staff at the store were very helpful and guided me well. My leather sofa set arrived over the weekend and I am very happy with it.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationchatswood
Furniture Shops

Find out how Desired Living compares to other Furniture Shops

Know better, choose better.

Compare all

Picture perfect - thanks

published

We ordered a bright green 3 seater chaise and we are thrilled by how it blends into our themed living room . We looked long and hard to find the right colour. Many places didn’t have what we wanted . We are glad to have found Desired Living - please extend my thanks to Jo who really helped with the colours and sending the colour samples a few times with patience !

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Amazing craftsmanship

published

ordered a europa chesterfield set from Jim in sydney, he was very professional and gave me excellent advice on colour choices for my man cave. The leather on the sofa is smooth and looks 101%. You just earned yourselves a loyal customer desired living.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood

Other Furniture Shops

 
 

0.0
(1,234)

Good price and happy with my purchase

published

I am loving my olive green chesterfield which we ordered from Desired Living in April this year. The quality is definitely better than I had anticipated given the price I paid for it. Would highly recommend to anyone who doesn’t want to pay the price tag for an overpriced furniture piece.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Furniture Shops

Find out how Desired Living compares to other Furniture Shops

Know better, choose better.

Compare all
Anita g.
Anita g.Sydney, NSW
  • 3 reviews
  • 1 like

A long drive but worth it

published

took me an hour to get to the store, wish it was closer to the west. But so happy I took the effort, I found a great 3 seater recliner in stock. It has been delivered and to my surprise they put a free cleaning kit for my lounge. THANK YOU

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationchatswood
Noel K.
Noel K.Sydney, NSW
  • 2 reviews

Good product

published

They provide fully customizable furniture online so that was great. Had some really nice designs and the sofa that arrived seems good quality. Prices of the sofas are good but the shipping is pretty pricey.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
laylamae4u
laylamae4uHunter Region, NSW

Beautiful and comfortable

published

A big thankyou to Desired Living and the staff in sydney. The leather recliners arrived today and are amazing. I am sitting on them right now and these reclienerss are very comfortable. The shop in Sydney had a good range on display and Jim or Jason in the store was very professional and helped a lot. I am satisfied with the lounge desired living have provided.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationchatswood
Page 1 of 2

Questions & Answers

Steve Pisaniello
Steve Pisanielloasked
Desired Living

Why have you taken my email off of my review I gave.

No answers
Jane D.
Jane D.asked
Desired Living

Any recent feedback about this company? I went to the Melbourne showroom and they were really nice and we ordered a set of recliners and a sofa. We paid a deposit but now after reading all the negative reviews I'm a little bit worried. Can anyone who has bought from them recently let me know? I checked their Facebook page but all the comments are hidden which got me suspicious. Thanks!

No answers
R J.
R J.asked
Desired Living

I like the prices, selection and designs shown on the website. But never get a "chat" reply, nor do they answer their phones. They sound like a very good product.. once received. But I'm scared by the neg customer service comments.
I want to ask them 2 questions. What items are on their "Flash Sale" being advertised. Also, there's a couch showing a price of $2699, but all of the colour choices add either $249 or $349. So this couch doesn't seem to actually be $2699. What am I missing?

2 answers
Melissa
Melissa

Hey just got my sofa last week, I bought a few sofa sets, if I remember correctly the prices only change if you modify. I didint pay extra for colours but I think there was some colours that costed extra. They gave me a pretty good deal wouldn’t hurt to talk to them

Benny D.
Benny D.

They are very affordable, highly recommend you buy here, you get more than what you pay for. For what they are selling you are very much getting your moneys worth. I got my sofa today very comfy

See all Desired Living questions

Get an answer from our members and Desired Living representatives

Desired Living

Details

Compare both Desired Living
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Living and SofasBedroom, Living and Sofas
Compare both Desired Living
Visit official website

Other Furniture Shops

Previous
Next
See all Furniture Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.