A Lounge Bangon Righton as Researched.
Ok, I was looking to update my lounge when I accidently came across Desired Living. I had never even heard of them - another bodge fake scamming website I thought. So I researched deeper into their website looking at the different ranges of unusual nice products and displays they had. Then all of a sudden a pop up chat thingy pops up and before I know it, I'm having a type in conversation with this Harris guy and he's showing all the many of other different ranges of products. Anyway all was going too fast with this guy as it wasn't even 2 minu...tes and already he's quoting me a price. So like all online sales people, I'm getting the impression to immediately pull out my credit/debit card. 'Ok, stop right there mate' I thought. So I deliberately disconnected him and went back to the Desired Living website, to where I had started before Harris popped up out of the blue and started doing more research on their products. I even researched and read the positive reviews, skipping the negative reviews. Taking my time, I even found that Desired Living had an option where you could play around and customise and measure your own lounge to your desired taste and colour. Now having to know that there was that option, I patiently and carefully measured up my lounge room using a measuring tape, pen, paper, worked out what size, length, width, depth, dimension and colour I wanted the lounge, then saved all the info into where Desired Living offers you that option to save. So, did I go to the check-out after that? No, I simply printed it off, rang them, found their address, drove to their instore address and showed them the printout of what exactly what I wanted. I think I spoke to Nik??? Where he sat down with me, listened to me, and then started getting to work on his desktop computer and his desk, then explained everything to me. Even threw in a free coffee table of my choice to match to the exact colour and colour code of the lounge. And even threw in 5 years warranty. After been quoted the price, it was a little more than what I was quoted from Harris's product but I was happy with the product I wanted. Sorry Harris. Being told it'll take up to 12 weeks for delivery, maybe less or because of the pandemic a little more for the product/s to be delivered. After a few follow ups, it took 15 weeks and a few days. On delivery and arrival, the delivery guys' were professional and upon examining and careful opening and inspection of the packages, nothing was damaged. Installation was easy. And exactly how I planned and imagined how it would fit into the living room, giving that luxury finishing touch, matching all the other furniture. Overall, extremely happy. Would I recommend Desired Living? Absolutely 200% Thank you and Merry Christmas to all staff. Owh I almost forgot? What did I purchase? I purchased the Bradford Leather Sofa Lounge Set: SKU A202
Great advice and down to earth
We bought the new Fina model on recommendation from Jim . Very glad we took his advice because it looks great in our family room and it has all the tech features that a modern couch should have . We are one grateful customer !!!
Impressive after hours service
I do wonder if these guys sleep or if they hire someone in a different Timezone to answer our chat requests . As I work odd hours , I reached out at 1 am in the morning not expecting to be answered ! Pleasantly surprised to find Emily responding to our questions . Ordered a London 3 seater chaise which arrived last week. Quality is good and happy with our purchase. The legs were slightly damaged during transportation but Desired living were good enough to replace them for us. Would recommend
I was a bit overwhelmed with all the choices and options I could do for the sofa I had purchased but thankfully the staff at the store were very helpful and guided me well. My leather sofa set arrived over the weekend and I am very happy with it.
Picture perfect - thanks
We ordered a bright green 3 seater chaise and we are thrilled by how it blends into our themed living room . We looked long and hard to find the right colour. Many places didn’t have what we wanted . We are glad to have found Desired Living - please extend my thanks to Jo who really helped with the colours and sending the colour samples a few times with patience !
ordered a europa chesterfield set from Jim in sydney, he was very professional and gave me excellent advice on colour choices for my man cave. The leather on the sofa is smooth and looks 101%. You just earned yourselves a loyal customer desired living.
Good price and happy with my purchase
I am loving my olive green chesterfield which we ordered from Desired Living in April this year. The quality is definitely better than I had anticipated given the price I paid for it. Would highly recommend to anyone who doesn’t want to pay the price tag for an overpriced furniture piece.
A long drive but worth it
took me an hour to get to the store, wish it was closer to the west. But so happy I took the effort, I found a great 3 seater recliner in stock. It has been delivered and to my surprise they put a free cleaning kit for my lounge. THANK YOU
They provide fully customizable furniture online so that was great. Had some really nice designs and the sofa that arrived seems good quality. Prices of the sofas are good but the shipping is pretty pricey.
Beautiful and comfortable
A big thankyou to Desired Living and the staff in sydney. The leather recliners arrived today and are amazing. I am sitting on them right now and these reclienerss are very comfortable. The shop in Sydney had a good range on display and Jim or Jason in the store was very professional and helped a lot. I am satisfied with the lounge desired living have provided.
Beautiful lounge i just got. Good colours recommended by guy in shop. Please with comfort. I will buy from here again should I need more lounges. I have my eye on some recliners I saw im shop.
Moved house, needed two sets a corner lounge and recliner set. Very surprised how these guys could modify the size of the lounge. Good selection of colours, I remember it taking my hours to decide. Lounge arrived last week and recliners today. Happy with both lounges, would have liked more updates while the sofa was being made.
Great service - courier attention to detail can improve
Thanks guys for delivering us a wonderful looking couch. Your service is excellent from the start and I would not hesitate to recommend you. However please use better couriers . I understand that they may not be directly related to your business however impression matters ! We would have been happy to pay them extra to remove the existing couches but they didn’t even acknowledge our request. Otherwise it would have been a perfect experience from us .
I have been using Desired Living for many of my clients design projects and now receiving a lounge I had purchased for myself today and i must praise them and Jim in particular for always providing excellent customer service and accommodating for what each of my clients required for their projects. I always touch base with my clients to enquire of the quality of the lounges which I always hear nothing but good things. I recommend the chesterfield range which was what I bought myself
- Online Store
Terrible furniture and service
We ordered a sofa and asked to increase height by changing leg size. DL added 50 $ for " safety check" with increased height. Sofa arrived with original short legs.DL agreed to send taller legs , installation has to be done by clients( ourself) .The " safety " was not an issue any more( 50 $ was never refunded for it). In a few weeks the set with new legs arrived , but the total was not enough by three. DL reassured that missing legs will be sent in future( still waiting). In six months our sofa started peeling off. Dl requested to send more ph...otos( done) - silence for more than two months now. To sum up : we received our sofa in September 2019, in June 2020 we sat on a peeling sofa with supported bricks instead of legs. DL is a disaster!!!!
Questions & Answers
Any recent feedback about this company? I went to the Melbourne showroom and they were really nice and we ordered a set of recliners and a sofa. We paid a deposit but now after reading all the negative reviews I'm a little bit worried. Can anyone who has bought from them recently let me know? I checked their Facebook page but all the comments are hidden which got me suspicious. Thanks!
I like the prices, selection and designs shown on the website. But never get a "chat" reply, nor do they answer their phones. They sound like a very good product.. once received. But I'm scared by the neg customer service comments.
I want to ask them 2 questions. What items are on their "Flash Sale" being advertised. Also, there's a couch showing a price of $2699, but all of the colour choices add either $249 or $349. So this couch doesn't seem to actually be $2699. What am I missing?
Hey just got my sofa last week, I bought a few sofa sets, if I remember correctly the prices only change if you modify. I didint pay extra for colours but I think there was some colours that costed extra. They gave me a pretty good deal wouldn’t hurt to talk to them
They are very affordable, highly recommend you buy here, you get more than what you pay for. For what they are selling you are very much getting your moneys worth. I got my sofa today very comfy
Get an answer from our members and Desired Living representatives
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.