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Desired Living
3.9 from 98 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    5.0 (47)
  • Return Claim MadeYes (0) · No (46)
  • Warranty Claim MadeYes (0) · No (46)
  • Product Appearance As advertised (40) · Not as advertised (1)
  • Shipping
    4.0 (11)
  • Customer Service
    4.9 (28)
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Roxanne
RoxanneSydney, NSW
  • 3 reviews

Love the leather smell

published

Long time afficinado of fabric lounges this is my first leather couch and I love it. There was no assembly, just had to unwrap it and done.

Product Quality
5/5
Shipping
4/5
Alia
AliaSydney Surrounds, NSW

First purchase and happy

published

Purchased over the phone through Jim? He was helpful and guided me how to custom the sofa. The wait for the sofa was longer than expected. Beautiful sofa. I was annoyed at no update until delivery ready.

Product Quality
5/5
Shipping
3/5

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0.0
(1,234)
Margaret
MargaretAdelaide
  • 4 reviews
  • 6 likes

Sofa and coffee table

published

It was easy to navigate the store, the range of products was acceptable, I don't know about the quality bcause it was only delivered yesterday and is still unpacked - I don't know about the assembly yet but I am annoyed that there was a piece of the coffee table missing

Shipping
3/5
Incentivised Review No
Eria H
Eria HSydney, NSW

A Lounge Bangon Righton as Researched.

published
Product Quality
5/5
Incentivised Review No
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Long wait but worth it

published

Our flake leather lounge set arrived yesterday and everyone that has seen it has commented on how good it looks. The wait time was around 13 weeks for us which is a bit longer than the 8-12 weeks advertised. However we accept this in this covid environment does impact everyone. Well worth waiting especially for the price compared to a similar couch elsewhere which was double the price !

Product Quality
5/5
Incentivised Review No

Perfect customisation down to the finer details!

published

Firstly thank you for a wonderful couch delivered. We are impressed by the level of customisation that is possible via your website . I would recommend you somehow replicate it for your mobile users but perhaps that might be a bit more difficult for a smaller screen profile. Either way very happy with the quality and service and we would happy to be return customer if we ever need another sofa .

Product Quality
5/5
Shipping
5/5
Incentivised Review No

Great advice and down to earth

published

We bought the new Fina model on recommendation from Jim . Very glad we took his advice because it looks great in our family room and it has all the tech features that a modern couch should have . We are one grateful customer !!!

Product Quality
5/5
Customer Service
5/5

Positive Experience and happy with our Wiggum

published

Great experience.
Family and I are enjoying every moment in our new Wiggum recliner - have sent friends too.
Great service from helpful staff at Campbellfield and delivered almost 2 weeks earlIer than quoted.
One happy customer !

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)

Good service excellent help

published

I have dealt with ambreen who has been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a tv cabinet and a single armchair on order. While we love the furniture, the customer service is really what impresses us!

Product Quality
5/5
Shipping
4/5
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Impressive after hours service

published

I do wonder if these guys sleep or if they hire someone in a different Timezone to answer our chat requests . As I work odd hours , I reached out at 1 am in the morning not expecting to be answered ! Pleasantly surprised to find Emily responding to our questions . Ordered a London 3 seater chaise which arrived last week. Quality is good and happy with our purchase. The legs were slightly damaged during transportation but Desired living were good enough to replace them for us. Would recommend

Product Quality
5/5
Shipping
4/5
Oscar N.
Oscar N.Sydney, NSW
  • 2 reviews

good options

published

I was a bit overwhelmed with all the choices and options I could do for the sofa I had purchased but thankfully the staff at the store were very helpful and guided me well. My leather sofa set arrived over the weekend and I am very happy with it.

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)

Picture perfect - thanks

published

We ordered a bright green 3 seater chaise and we are thrilled by how it blends into our themed living room . We looked long and hard to find the right colour. Many places didn’t have what we wanted . We are glad to have found Desired Living - please extend my thanks to Jo who really helped with the colours and sending the colour samples a few times with patience !

Product Quality
5/5
Shipping
5/5
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Amazing craftsmanship

published

ordered a europa chesterfield set from Jim in sydney, he was very professional and gave me excellent advice on colour choices for my man cave. The leather on the sofa is smooth and looks 101%. You just earned yourselves a loyal customer desired living.

Product Quality
5/5
Customer Service
5/5

Good price and happy with my purchase

published

I am loving my olive green chesterfield which we ordered from Desired Living in April this year. The quality is definitely better than I had anticipated given the price I paid for it. Would highly recommend to anyone who doesn’t want to pay the price tag for an overpriced furniture piece.

Product Quality
5/5
Shipping
5/5
Anita g.
Anita g.Sydney, NSW
  • 3 reviews
  • 1 like

A long drive but worth it

published

took me an hour to get to the store, wish it was closer to the west. But so happy I took the effort, I found a great 3 seater recliner in stock. It has been delivered and to my surprise they put a free cleaning kit for my lounge. THANK YOU

Product Quality
5/5
Customer Service
5/5
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Questions & Answers

Steve Pisaniello
Steve Pisanielloasked
Desired Living

Why have you taken my email off of my review I gave.

No answers
Jane D.
Jane D.asked
Desired Living

Any recent feedback about this company? I went to the Melbourne showroom and they were really nice and we ordered a set of recliners and a sofa. We paid a deposit but now after reading all the negative reviews I'm a little bit worried. Can anyone who has bought from them recently let me know? I checked their Facebook page but all the comments are hidden which got me suspicious. Thanks!

No answers
R J.
R J.asked
Desired Living

I like the prices, selection and designs shown on the website. But never get a "chat" reply, nor do they answer their phones. They sound like a very good product.. once received. But I'm scared by the neg customer service comments.
I want to ask them 2 questions. What items are on their "Flash Sale" being advertised. Also, there's a couch showing a price of $2699, but all of the colour choices add either $249 or $349. So this couch doesn't seem to actually be $2699. What am I missing?

2 answers
Melissa
Melissa

Hey just got my sofa last week, I bought a few sofa sets, if I remember correctly the prices only change if you modify. I didint pay extra for colours but I think there was some colours that costed extra. They gave me a pretty good deal wouldn’t hurt to talk to them

Benny D.
Benny D.

They are very affordable, highly recommend you buy here, you get more than what you pay for. For what they are selling you are very much getting your moneys worth. I got my sofa today very comfy

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Desired Living

Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Living and SofasBedroom, Living and Sofas
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