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Devanti RVC-B3000-GR

Devanti RVC-B3000-GR

3.0 from 2 reviews

Useless after 3 months of use and impossible to contact the customer service

I am having trouble with my new Devanti robot purchased on he 20th January 2019.
Now, my robot is useless as it won't work for more than 1 min while it's fully charged, there is no error message, it just stops...
The quality of the cleaning was getting worse lately: bug when hit a wall, won't try to turn right or left, it would just try to force the wall... It also ignores the virtual wall most of the time... It would miss spots that it didn't miss the first week.
The side brushes get tangled as well, I used the replacement brushes but they tangled within minutes...​ The mop leaks.
I maintain it, clean it on regular basis etc... but now, the robot is totally useless.
I used the contact form via the Devanti website but I didn't get any acknowledgment or reply.
I emailed and fill the Devanti's website form. Emailed them via the email found on the QA answer. There is no phone number to contact a customer service! I am now trying to get hold of them via the Catch.com.au website where I bought it.

Purchased in January 2019 at Catch for $278.95.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Ease of Programming / Scheduling
Battery Life
Product is used: Several times a week
Pet OwnerYes
Floor Type Tiles
System Errors Every time
1 comment
Hi Gweazz, sorry for the delay in responding to your message as we've been having a management transition. Would you mind sending through your contact details to info@devanti.com.au? Our customer support will get in contact with you and follow up with more details to assist you on the issue with Devanti RVC-B3000-GR. Thank you for your patience. We hope you'll continue enjoy using it after getting the issue sorted. Please let me know if there is anything else we can help you with. Regards, Devanti Team

Excellent value for getting a basic vacuum done before a big clean.

We wanted something that would pick up the ever-present dog hair and this does the trick!
Quite a few alternatives were reviewed before this purchase - yes, it doesn't also mop, but my family didn't need that feature. We just wanted the dog hair picked up!
It sometimes has trouble finding the home base - but we haven't found that an issue.
In other reviews of similar/same products noise was mentioned. It's not silent but it's not ridiculously loud - just a bit of white noise as it goes about its business!
Sometimes it gets stuck and may leave a pile of hair before it moves on - we can live with this because it's not the usual tumble weeds we were dealing with and as it's all in a clump it's easy to pick up anyway.
We love it as the house feels cleaner and it doesn't feel like we're lugging out the house vacuum all the time to do a basic hair pick up.

1 comment
Hi Cath, thank you for taking the time to leave a great review. We're glad that this product has solved the dog hair issue in your house and you've enjoyed its companion around. Kind regards, Devanti Team

Questions & Answers

Hi, I already email you and contact it Devanti via the website form but I haven't received anything yet: I am having trouble with my new Devanti robot purchased on he 20th January 2019. Now, my robot is useless as it won't work for more than 1 min while it's fully charged, there is no error message, it just stops... The quality of the cleaning was getting worse lately: bug when hit a wall, won't try to turn right or left, it would just try to force the wall... It also ignores the virtual wall most of the time... It would miss spots that it was not missing the first week. The side brushes get tangled as well, I used the replacement brushes but they tangled within minutes...​ The mop leaks. I maintain it, clean it on regular basis etc... but now, the robot totally useless. I used the contact form via the Devanti website but I didn't get any acknowledgment or reply. Could you please help me? Please see below my order details.
2 answers
Hi Gweazz. It's a shame you're having problems. We don't have the model which includes the mopping function. My husband was persistent with his contacting Devanti when we had a problem and we have recently received notification that it will be resolved. Hopefully you get some results soon.Hi Gweazz, sorry for the delay in responding to your message as we've been having a management transition. Would you mind sending through your contact details to info@devanti.com.au? Our customer support will get in contact with you and follow up with more details to assist you on the issue with Devanti RVC-B3000-GR. Thank you for your patience. We hope you'll continue enjoy using it after getting the issue sorted. Please let me know if there is anything else we can help you with. Regards, Devanti Team

Hi Cath, We bought our vacuum for the exact same reasons and has also been a godsend to us. We also experience similar issues for not finding the home base and missing spots during the clean. My issues at the moment though is our vacuum has gotten caught on our textured floor rug and has absolutely mangled the side brushes. I’ve tried contacting Devanti directly, my supplier, and other resellers of the brand for replacement parts and it is an absolute nightmare. Replacement parts just don’t exist! Did you happen to see any websites that stock replacement parts? Or did your vac come with with replacements, mine didn’t. Warmest regards, Stefani
3 answers
Hi Stefani, Sorry for the inconveniences caused due to the faulty side brushes. Sorry to hear that you didn't get a reply for the replacement part. Please send an email to cs@newaim.com.au for an immediate response. Once we receive your email and getting all the information needed, we'll arrange a replacement brush to send out to you as soon as possible. We hope it'll solve the mangled side brushes issue and you'll continue to enjoy the companion of this robot cleaner. Please let us know if there's anything else we can help you with. Kind regards, The Devanti TeamHi Stef. I believe ours came with a token spare brush. We're having a bit of trouble with our vacuum at the moment and getting a video of the issue which is appropriate to the manufacturer's specifications has become arduous. Really missing Devan as he was doing a great job and the tumble weeds have returned!Hi Cath, Please kindly send us an email at cs@newaim.com.au for more details about the issue and we can follow up from there. We'll send a replacement once we have confirmed the issue and getting the information needed to send you the right one. We hope our Robot vacuum cleaner will continue to do the cleaning job for you. Kind Regards, The Devanti Team

Details

Devanti RVC-B3000-GR
Price (RRP) $240.00
Bin Capacity0.6 L
HEPA FilterYes
FeaturesRemote Control
Dimensions 88 x 320 x 320 mm
Manufacturer Warranty1 year(s)

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