Robot Vacuum Cleaners Buying Guide
Our buying guide will explain which type of robot vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Useless after 3 months of use and impossible to contact the customer service
I am having trouble with my new Devanti robot purchased on he 20th January 2019.
Now, my robot is useless as it won't work for more than 1 min while it's fully charged, there is no error message, it just stops...
The quality of the cleaning was getting worse lately: bug when hit a wall, won't try to turn right or left, it would just try to force the wall... It also ignores the virtual wall most of the time... It would miss spots that it didn't miss the first week.
The side brushes get tangled as well, I used the replacement brushes but they tangled within minutes... The mop leaks.
I maintain it, clean it on regular basis etc... but now, the robot is totally useless.
I used the contact form via the Devanti website but I didn't get any acknowledgment or reply.
I emailed and fill the Devanti's website form. Emailed them via the email found on the QA answer. There is no phone number to contact a customer service! I am now trying to get hold of them via the Catch.com.au website where I bought it.
Excellent value for getting a basic vacuum done before a big clean.
We wanted something that would pick up the ever-present dog hair and this does the trick!
Quite a few alternatives were reviewed before this purchase - yes, it doesn't also mop, but my family didn't need that feature. We just wanted the dog hair picked up!
It sometimes has trouble finding the home base - but we haven't found that an issue.
In other reviews of similar/same products noise was mentioned. It's not silent but it's not ridiculously loud - just a bit of white noise as it goes about its business!
Sometimes it gets stuck and may leave a pile of hair before it moves on - we can live with this because it's not the usual tumble weeds we were dealing with and as it's all in a clump it's easy to pick up anyway.
We love it as the house feels cleaner and it doesn't feel like we're lugging out the house vacuum all the time to do a basic hair pick up.
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