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Dan DBrisbane
- 5 reviews
- 1 like
Very disappointing service
Ordered ~$2000 security cameras. One of devices was faulty but they refused to take back until I’d wasted significant time with numerous overseas calls and emails to “help desk”. Confirmed faulty but refused to refund the $20 p&p I’m out of pocket returning the defective product they supplied me. The replacement product they sent was also faulty ! My advice would be to only buy from a reputable store so returns are hassle free and you won’t be out pocket $$
1 comment
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Questions & Answers
Bigredasked
Is the Trend Micro (Au) a genuine Anti Virus from Trend Micro. You (Device Deal), say 3 items covered for 3 years for $40AUD.
Trend are $99.90 for one year and offer $199.90 for 2 years.
Too good to be true your price??? So probably isn't genuine Trend Micro - ?
1 answer
Dan L.Device Deal
It is genuine, AU version, product description is correct, you can check our Google reviews, quite a few of them are Kaspersky and Trend Micro customers regarding their license purchases.
Activation is through Trend Micro's website and is an online registration through your Trend Micro account so its not really possible for it not to be genuine.
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Dan L.Device Deal
Hi Dan,
I am sorry to hear of your poor experience with our service. As an authorised Arlo reseller I am also disappointed to hear of your experience with the Arlo Helpdesk and your subsequent warra... Read more
nty replacement. If you could please reach out to us with your invoice number we'll make sure you are not out of pocket and have the working Arlo product you expected.