- DGC 6800 / DGC 6805
Miele - Worst customer service
I bought fully steam oven from Miele DGC6865 in September 2020. It was for my new home under construction and installed in January 2021. We have just started enjoying and just within 1 month temp sensor have failed. It's been nearly 3 months and I still have no resolution. Technician came twice (after nearly 4 weeks from each request) ordered pars from Germany and he thought he fixed oven and when we checked in evening we are getting same error. They have no desire to fix your issue at earliest possible time and when I called customer service o...n update and asked them to take it back the oven. Guyy at other end hanged up the call. He was very rude and lacking all common courtesy. I spent fortune on Miele appliances and they are really not up to mark what we think. On other side my $150 pool light transformer failed and they replaced it within 1 week whereas company like Miele can't give you resolution after 3 months. It's my absolute nightmare and worst experience compared to any previous appliances from other brand I have used.
Purchased in September 2020 for $4,859.00.
Oven is not fit for purpose.
The drainage hose is blocked after cooking a Christmas pudding from the Miele cook book exactly according to directions using suet. Have waited weeks for service under warranty but the technician today has failed to fix it. He just left without testing properly because his car parking needed a top up. Just over 1 year old. A very expensive oven & couldn't use it over Christmas & now not over New year either. It is impossible to get anyone with authority over the phone. Miele has a big problem with service. No one is answering the phone now & I assume I will have to wait another several weeks for another service call. I will write another review if & when this gets fixed.
Purchased in October 2019.
- DGC 6800
Poor customer Service by Miele
I had a combination steam oven model DGC 6800 that did not seem to work properly sometimes... F10 and F20 errors and the sensor would not register but Miele replaced the oven for me free of charge
Purchased at Miele for $5,069.00.
Find out how Miele DGC 6800 / DGC 6805 compares to other Steam Ovens
Know better, choose better.
3 years, 3 failures, but at 5 years happy.
Purchased January 2016, installed in May when the house was complete then faulty from when it was first turned on, finally repaired and working early July. Then failed outside warranty from purchase date but less than 2 years from when it was repaired and initially working so $321 bill. 10/1/19, failed again with the same fault just at the start of a big cooking programme. Not happy with the build quality. The oven cooks nicely and lots of features but considering the cost should be more reliable, 3 years and 3 failures, not good enough. There...are less expensive models that any purchaser should look at and compare. Now had the oven 5 years and it continues working as it should. Having looked at other brands I would still recommend the Miele. Have a little problem when excess condensation occurs when bottling and the f11 fault is reported. This is rectified by waiting till the ovens is cooler and using the 'rinse' the dry maintenance cycles. Other than that happy with the overall performance.
Purchased in May 2016.
Questions & Answers
What accessories are included with purchase of Miele DGC 6800? Does it include a cookbook, descaling tablets and and DGCleaner
Not certain what came with it, best idea is to go to a Miele cooking demonstration and find out everything. Look up the Miele showroom in your capital city and book into a demo lunch. Suggest the plumbed model is best.
Get an answer from our members and Miele representatives
|Category||Steam Ovens and Wall Ovens||Steam Ovens and Wall Ovens|
|Features||Child Safety Lock||Child Safety Lock|
|Dimensions||456 x 595 x 573 mm||456 x 595 x 573 mm|
|Max Temperature||225 °C||225 °C|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Obsidian Black, Stainless Steel||Obsidian Black, Stainless Steel, Brilliant White|
- GTIN13: 4002515278000, 4002515278413, 4002515278420, 4002515278437, 4002515300107 and 4002515312087
Other Steam Ovens
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.