Good Design, Poor Materials, Terrible Warranty
We used this tent as a base camper while travelling Australia for 9 months in 2011. The tent was set up for a minimum of 4 months over at least 6 locations.
This large (16'X13') canvas tent has loads of space and flexible setup arrangements and if we hadn't had so many customer service and warranty issues would have been inclined to keep using it.
The design was good and sturdy, and the additional sunroom with walls and a floor for the front awning gave great flexibility to use it as a third room, or in our case an indoor/outdoor chiro...practic room to work as we travelled. Setup time strted at an hour for 2 people but we got it down closer to half an hour after pitching it a few times. The tent was shipped with one broken pole lug, and first time it was set-up one pole bent, due to the inability of the tent to fill with air as it is shipped fully zipped up and the instructions were insufficient. It took us about six weeks and numerous emails and phone calls (more than 10) to get the broken parts replaced. Timeframes given by Kangaroo Tent City were not adhered to and each time we had to chase them when they didn't provide a response as promised. Replacements arrived only just before we set off on our trip around Australia. During the trip two tears along stitching in the tent developed and two plastic pole ends broke. One tear was in the floor material next to a peg point and occurred when stretching the tent in position to peg out. Very little force was applied in this process so we were quite surprised when it tore, although we now know that the floor material is weak and very prone to tearing due to a pin price hole (eg stitching). The other tear was in one of the awnings that we commonly pitched and was near a pole attachment point and tore tightening the guy rope attached to the awning. The plastic pole ends broke in transport, squashed in the pole bag as the clips are wider than the poles.
Questions & Answers
Hi I bought a diamantina grand palace tent and I need instructions to set it up pls.. Appreciate a web link giving instructions ASAP pls?, thanks chanaka
Hi Chanaka, the instructions for setting up are sewn into the inside of one of the bags. Have a look. If they're not there, I can e-mail them to you. Cheers, Glen
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