2Diamond Energy

Diamond Energy

 Verified
2Diamond Energy
3.9

99 reviews

PositivevsNegative
71% · 7026 · 26%

Reviews

99 reviews
Whenreviewsmatter
WhenreviewsmatterMelbourne2 posts
 

delivers as promised

Having solar panels and getting the credit is a good thing. After being with origin for years and seeing the fake discounts and price hikes I decided to jump ship and go with diamond. They are good, genuine and also mainly humans. In all this time I have had one problem which got sorted eventually. For all those people who have had issues and complaints please bare in mind these are humans and they do make mistakes, which can be resolved if you treat them like humans and not your slaves who bend over to your demand. Threating or mistreating them will only make things worse as the contract will be enforced even harder.

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PV Fanatic
PV FanaticInverloch3 posts
  Verified
vette
vetteWarragul26 posts
 

Diamond Energy is a customer service orientated retailer

We have been a customer with DE for 5 years, they were very helpful after we had a solar system installed and getting us signed up.

During the 5 years we have had problems with the supplier (SPAusnet) , Diamond Energy sorted these out (incorrect meter readings, estimated readings). These problems were not caused by DE, yet they still resolved them with the supplier. There are not too many companies in any field were you can ring and actually talk to a human, DE is one, their customer service is excellent and i have recommended them to many friends and family.

Tracey
TraceyBrisbane2 posts
  Verified

Worst service we have ever experienced

We signed up for 100% renewable with direct debit. Assumed we were paying quarterly as agreed. 5 months after cancellation because we moved, we get a final notice for entire amount... they hadn't done a single reading in 9 months and we had never received an invoice. No responses to emails and no explanation for constant errors on their part. Avoid this company!

Bob
Bob
  Verified

Diamond energy rip-offs

I have solar. Over two and a half years the feed-in rate has dropped from 22c/kWh to 8c/kWh and the daily supply charge has gone up from 50.219 cents a day to 131.44 cents a day, that is an increase of over 150%. Now you must produce more than 16 kWh daily just to cover diamond energy's supply charge. Previously 3 kWh would cover the daily supply charge. How can they justify this?

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Mel
MelNambour
 
maria
mariaNew South Wales11 posts
 

Very friendly service

I applied to Diamond for a switch from AGL. They were honest, friendly and efficient. I am definitely not looking back!

Ben
BenMelbourne2 posts
 

A great power company

Fantastic customer service, the best power rates and highest solar feed in tarriff. Great green power options too..

Forget powershop... Go diamond !

Mike
MikeSouth East Queensland, QLD28 posts
  Verified

Great service! Supports renewable energy. A+

A green electricity retailer that takes customer service to the next level. No other retailer comes anywhere even close to providing the service that these guys bring to the industry.

I always recommend them to my family and friends.

A+

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Jane
JaneSydney3 posts
 

Diamond Energy - 100% Renewable and very friendly

I love that I can buy 100% renewable energy from a company that ONLY sells 100% renewable energy. Not one of the big fossil fuel fuel companies that begrudgingly sell GreenPower just to keep you on their books while lobbying behind the scenes against the Renewable Energy Target and other carbon reducing policies. Diamond Energy are also very friendly on the phone, which I like.

Jane Simmo
Jane SimmoAU
 

Best electricity retailer - excellent service and easy to deal with

Was looking for an electricity retailer with good green credentials and locally based (no international call centres please - I haven't got time to waste) and came across Diamond Energy - answered the phone straight away, fantastic service and nice people. I would recommend them to anyone.

John M
John M
 

Great service - they answered the phone!

I heard about Diamond Energy and decided to join up because they support renewable energy. I called up and to my surprise they answered the phone with only a couple of rings. I was expecting to wait in a queue for ages. They gave me good advice and I then signed up in a couple of minutes on their website. Easy - no hassles. I would recommend them to anyone. Their rates are good too.

Catherine M
Catherine Mstanmore13 posts
  Verified
jr
jr30 posts
 
Macnet1
Macnet1South East Queensland, QLD12 posts
 
jennywoo
jennywooGippsland, VIC41 posts
 

Great company to deal with

When I had solar panels installed september 2012. I switched to Diamond Energy because they offered a better deal than Energy Australia. If I need to talk to them they answer the phone quickly and are very friendly & helpful.

This company is a dream to deal with after having major account problems with Energy Australia. I highly recommend Diamond Energy.
easy to contact, friendly staff
took a while to get my pensioner concession applied to my account

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David from Brisvegas
David from BrisvegasBrisbane, Queensland2 posts
 

Seem like very progressive power company

Very happy to say that they are at least as cheap as Origin who we switched from. Only power company I know of who support the Renewable Energy Target (RET) of 20% by 2020. Very happy happy with their and the bill seems easy to read too. Did take a while to switch over but that just meant my bill was delayed so who cares about that :-)
Renewable energy and supporting increased low carbon electricity.
futsal.nick
futsal.nick
 

Excellent service

Got put onto this company through the people we got solar panels from. they are solar specialists and only deal with homes with solar panels. Easy to deal with. very good customer service. we have not paid more than $285 dollars on electricity in the last 12 months. They give and extra rebate for the energy put back into the grid. highly recommended to all.

plantonerdo
plantonerdomelbourne
 

Best energy company I have found

After having solar panels installed I started checking out solar and green energy deals. We were with AGL who were rubbish - very expensive and almost comically disinterested in connecting us to the grid so we could recieve the feed-in tariff. The guys who installed the solar system had recommended Diamond Energy who I had never heard of. I think they must be a very small company because they actually answer the phone directly instead of pushing buttons 1 and 2 and being passed from here to the Phillipines (like AGL). Anyhow we have just recieved our first bill in 3 months - $45!. We were rapt.
Small friendly company. Solar speciallists. They seem to be on your side instead of trying to bleed you dry.
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