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Diamond Energy (page 4 of 4)
- 10 reviews
- 25 likes
Diamond Energy
I have been with Diamond Energy for a number of years since installing solar panels. They started extremely cheap but over the years their rates and daily charges continue to increase whereby now I'm paying 3 times more a month compared to two years ago. So enough is enough.
I have found someone that will save me $40 at least per month based on information I received from i-select and the supplier. In saying that we will wait for a month or so to see if this is 'fact'. That is, will await for the bill to confirm. Their systems however show tha...
Just received 2nd bill from Powershop - total was $71.02, saving over $60 compared to last bill with Diamond Energy. Thus far on average I have save $55 per month. This adds up. Thus far then Powersho...
Read morep are defintely cheaper. Lets see what happens next few months.- 2 reviews
delivers as promised
Having solar panels and getting the credit is a good thing. After being with origin for years and seeing the fake discounts and price hikes I decided to jump ship and go with diamond. They are good, genuine and also mainly humans. In all this time I have had one problem which got sorted eventually. For all those people who have had issues and complaints please bare in mind these are humans and they do make mistakes, which can be resolved if you treat them like humans and not your slaves who bend over to your demand. Threating or mistreating them will only make things worse as the contract will be enforced even harder.
- 3 reviews
- 1 like
- Verified
Very satisfied with Diamond energy.
I've been with Diamond Energy in VIC since 2011 when I had PV installed. I received excellent advice from customer support when choosing a retailer and decided to change to Diamond Energy before the PV system was installed. A very smooth commissioning of system followed, taking less than a week from installation. Since then I've had 5 years up to the present with no technical or billing problems using direct debit/auto-deposit of FIT income from/to my bank. I have excellent access to data showing power usage from grid and power feed-in to gr...
Read moreid, both graphical and downloadable data. My neighbour had a system installed 6 weeks before me; I was connected and on-line nearly 3 months before him. (He did not go with Diamond Energy as his power retailer.) Based on my happy experience I have encouraged a family member in QLD who is having a PV system installed to go with Diamond Energy. Given some of the less complimentary reviews you can rest assured you'll see a review from him if his experience is in any way negative. As of right now it's ten out of 10, Diamond Energy!- 10 reviews
- 3 likes
Diamond Energy is a customer service orientated retailer
We have been a customer with DE for 5 years, they were very helpful after we had a solar system installed and getting us signed up.
During the 5 years we have had problems with the supplier (SPAusnet) , Diamond Energy sorted these out (incorrect meter readings, estimated readings). These problems were not caused by DE, yet they still resolved them with the supplier. There are not too many companies in any field were you can ring and actually talk to a human, DE is one, their customer service is excellent and i have recommended them to many friends and family.
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- 2 reviews
- 2 likes
- Verified
Worst service we have ever experienced
We signed up for 100% renewable with direct debit. Assumed we were paying quarterly as agreed. 5 months after cancellation because we moved, we get a final notice for entire amount... they hadn't done a single reading in 9 months and we had never received an invoice. No responses to emails and no explanation for constant errors on their part. Avoid this company!
- Verified
Diamond energy rip-offs
I have solar. Over two and a half years the feed-in rate has dropped from 22c/kWh to 8c/kWh and the daily supply charge has gone up from 50.219 cents a day to 131.44 cents a day, that is an increase of over 150%. Now you must produce more than 16 kWh daily just to cover diamond energy's supply charge. Previously 3 kWh would cover the daily supply charge. How can they justify this?
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Terrible......would give a minus if I could!
My first mistake was having solar installed under a contract that stipulated that Diamond needed to be my provider. With many phones it took them over nine months and numerous phones calls from me to receive a nasty final notice of $1800 or they will cut my power. In the ensuing phone calls not once was I apologised to or did the company admit any fault.
Now to my current situation. We sold the property and the new owners took over the he contract. I rang the company to cancel the direct debit as I felt that the above mentioned amount shoul...
Read mored have been paid off. The person on the phone confirmed I was actually in credit but the refund couldn't be finalised until the next bill was issued. Thinking this was strange I let it slide until I had something from them. This took a further three weeks to arrive and to my horror they never changed to the new owner and have charged me for their bill! Now it's been numerous phone calls and I've been given the complete run around and I still don't have my refund for the credit or the money I have paid towards the new owners bill. Does it seem a coincidence that half the names that are appearing on the 5 star rating are the same names of the people who have been giving me the run around on the phone?Related Articles
- 9 reviews
- 14 likes
Very friendly service
I applied to Diamond for a switch from AGL. They were honest, friendly and efficient. I am definitely not looking back!
- 2 reviews
- 1 like
A great power company
Fantastic customer service, the best power rates and highest solar feed in tarriff. Great green power options too..
Forget powershop... Go diamond !
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- 23 reviews
- 17 likes
- Verified
Great service! Supports renewable energy. A+
A green electricity retailer that takes customer service to the next level. No other retailer comes anywhere even close to providing the service that these guys bring to the industry.
I always recommend them to my family and friends.
A+
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- 3 reviews
- 4 likes
Diamond Energy - 100% Renewable and very friendly
I love that I can buy 100% renewable energy from a company that ONLY sells 100% renewable energy. Not one of the big fossil fuel fuel companies that begrudgingly sell GreenPower just to keep you on their books while lobbying behind the scenes against the Renewable Energy Target and other carbon reducing policies. Diamond Energy are also very friendly on the phone, which I like.
Best electricity retailer - excellent service and easy to deal with
Was looking for an electricity retailer with good green credentials and locally based (no international call centres please - I haven't got time to waste) and came across Diamond Energy - answered the phone straight away, fantastic service and nice people. I would recommend them to anyone.
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Great service - they answered the phone!
I heard about Diamond Energy and decided to join up because they support renewable energy. I called up and to my surprise they answered the phone with only a couple of rings. I was expecting to wait in a queue for ages. They gave me good advice and I then signed up in a couple of minutes on their website. Easy - no hassles. I would recommend them to anyone. Their rates are good too.
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- 5 reviews
- 9 likes
- Verified
Be aware or the disconnection and termination fees
I joined Diamond Energy (DE) at the end of June, I knew I was likely to relocate in the new 3 months so I checked I would not be charged any disconnection/termination/relocation fee beforehand and was assured this would not be the case. I ended up getting another cheaper environmentally friendly provider when I relocated. I received my DE bill on 30 September which includes $20 termination fee and $140 disconnection fee (Ausgrid), DE claims it's not responsible for and cannot do anything about the AUSGRID fee I would have thought DE could ...
Read morehave organised a meter reading rather than a service disconnection. i have moved house at least 20 times if not more and have NEVER been charged a $140 disconnection fee. I requested my complaint and refusal to pay to be addressed by a manager who has assured me via a voice mail that another bill will be issued with those charges removed. Expect a battle about charges if you choose DE as a supplier then have to discontinue the service or relocate !!! the customer officer who initially took my call did not think it was such a big deal and the issue was not them but with Ausgrid, therefore I should just pay up.- 19 reviews
- 18 likes
Hopeful at first now just don't want to deal with them
Initially I was hopeful about this company as they had a personal touch to the service and seem to be keen to do the right thing.
Problems first started when I organised for a reprogramming of a new solar capable meter I'd just purchased when they switched me to solar but Diamond ended up throwing out my new meter and replaced with a dumb meter. (The reason I signed up as I told them was because they could avoid this happening and use my existing new meter)
THEN after that major stuff up I was billed for the dumb meter and then had to de...
Read moreal with months of problems with the meter where Diamond wouldn't get involved in resolving this with citi-power which started as soon as the dumb meter was installed (electrical faults due to the high powered radio transmitters in the cheaply built meter). Next came the billing errors which I had to spend hours helping them resolve with no apology of thanks. Now they are trying to charge me additional fees for meter data that my contract had written in as being part of the service agreed to. They had promised to supply online access to the meter data and this hasn't happened, but now they want to charge for the data that I need for billing verification! Finally the price hikes have arrived.- 10 reviews
- 18 likes
Not Happy Jan !
I used Diamond Energy as a result of the feedback on this site, given they received 4 stars feedback. My experience is sadly not a happy one though folks. I moved to QLD about 4 months ago from NSW, and as part of the move signed up with Diamond. In the initial signup call, I was told as I had Solar Panels I would be entitled to a feed in tariff of 43c because of the property was on the old contract, instead of the 8c and it was locked in until something like 2020. I even have this in the contract I signed withy them. So I moved in the house, a...
Read morend guess what- 3 weeks later the electricity was cut off as they had not sorted the paper work out with Energex so I’m told. It was off 24 hours and the food in the freezer was worthless, they promised to recompense me - that never happened. Then just last week I received my first bill, they not only charged me for Energex to reconnect me when they cut me off by mistake, but they also put me on the cheaper 8c tariff. When I called I received short shrift and arrogance from the manager denying I should be on the 43c tariff, quoting governmental regs. They suggested I cancel my contract with them when I mentioned the Ombudsmen which I will be... found them arrogant, unhelpful (especially during the power cut off), as well as poor, poor customer service. Very sad considering the rating it received on this site. I cant wait to get rid ! Supposed to be chaep rates - that was rubbish Shocking customer service, not truthful about which Tarrif I was going on, and not truthful about compensation for loss of power.- 21 reviews
- 14 likes
Great company to deal with
When I had solar panels installed september 2012. I switched to Diamond Energy because they offered a better deal than Energy Australia. If I need to talk to them they answer the phone quickly and are very friendly & helpful.
This company is a dream to deal with after having major account problems with Energy Australia. I highly recommend Diamond Energy.
easy to contact, friendly staff
took a while to get my pensioner concession applied to my account
- 2 reviews
- 2 likes
Seem like very progressive power company
Very happy to say that they are at least as cheap as Origin who we switched from. Only power company I know of who support the Renewable Energy Target (RET) of 20% by 2020. Very happy happy with their and the bill seems easy to read too. Did take a while to switch over but that just meant my bill was delayed so who cares about that :-)
Renewable energy and supporting increased low carbon electricity.
Excellent service
Got put onto this company through the people we got solar panels from. they are solar specialists and only deal with homes with solar panels. Easy to deal with. very good customer service. we have not paid more than $285 dollars on electricity in the last 12 months. They give and extra rebate for the energy put back into the grid. highly recommended to all.
Best energy company I have found
After having solar panels installed I started checking out solar and green energy deals. We were with AGL who were rubbish - very expensive and almost comically disinterested in connecting us to the grid so we could recieve the feed-in tariff. The guys who installed the solar system had recommended Diamond Energy who I had never heard of. I think they must be a very small company because they actually answer the phone directly instead of pushing buttons 1 and 2 and being passed from here to the Phillipines (like AGL). Anyhow we have just recieved our first bill in 3 months - $45!. We were rapt.
Small friendly company. Solar speciallists. They seem to be on your side instead of trying to bleed you dry.
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Compare, switch and save all in one place
just to update, first bill with POWERSHOP was only $80 for the month so already saving over $50 compared to last bill with Diamond Energy. Lets see what happen over next coming months to really compare.