Look no further for electricity. Consistently low prices from a retailer who actively develops renewable generation and answers the phone whenever you have a question. What more could you want? They even ensured the power was connected to my new place with only a few days notice!

Outstanding personal service, full commitment to renewable energy, no investment in dirty coal, gas or non-renewable energy production, comparatively fair rates (even though all retailers have gone off the radar in the last few years), excellent feed-in tariff for solar and good community networking and support.
Shame about the lack of advertising, especially given that the activist group/website GetUp! actively misinforms millions of Australians willing to change to a renewable provider that they have to wait if they are outside of Victoria b...

We are with Diamond energy already for 2 years. "business as usual", everything it top notch... so, really I had no needed to contact the company previously... didn't think to leave a feedback earlier.
Needed to do some administrative changes today and was so impressed by the customer service level... No need to say- friendly, professional, knowledgeable. All this and plus. No work is too small or to big. Was talking to Alex - and you can really feel warmth and smile in her voice. She was incredibly helpful and made me feel so welcome !
Thank you for the great service and also pride in your company which is really coming through to me, your customer.

All the best.
Jana.

We switched to Diamond Energy for our electricity supply a year ago. We are committed to renewable energy and Diamond build, own and operate multiple solar, wind and biogas plants around the country. In addition, they support ConservationSA of which we are members. Their rates are more than competitive with Origin our previous supplier, their service has been excellent, and they don't use their muscle with the government to keep power prices high and emissions intensive.

I have found that the service offered overall by Diamond Energy has been better by far than other providers I have experienced such as Red Energy and Energy Australia. I have been served by Amber-Lou Santer and she seems to make sure the client's situation is understood and follows through in completing requests.

We've been with this company for three years now. I've had to call them with two issues (not their fault)and both times they've worked to help solve it super easily without a thousand transfers or follow up calls.
Their pricing plan is simple and easy to understand and the service is faultless as well as sustainable!

For a start someone answers the phone-a real and FRIENDLY person-and NOT through a chain of extra choices
Secondly-its someone in Camberwell,Melbourne AUSTRALIA and they have time to listen-and make decisions re offers etc
Thirdly the phone person is informed smart and capable of dealing with just about anything you may want to know.
Fourth the processes to set up accounts and other matters are quick and simple
Finally the follow up is first rate,detailed and fast. Alex was super efficient friendly and remembered previous calls and correspondence-VERY impressive
Have moved both my accounts to Diamond now.

Have experienced excellent service and backup over the last 4years with all aspects of our account and with other saving offers being explained in a most unselfish manner, which has saved us plenty. Great information and plenty of time given on payment of direct debits. Diamond Energy so much better than anyone electric or solar electric. Thank you.

I am not a person who normally writes reviews, but in this case I think the Amber's service should be commended. Not only has she helped me but also provided a better deal for my relatives. She has been extremely responsive and a pleasure to deal. Thanks.

Great company to be with - finally a company that looks after their clients. I cannot say enough about their customer service - especially Amber who managed to save me hundreds of dollars on my electricity bill. It was also Amber that contacted me as she saw where I could make some savings. Would highly recommend this company.

I have been with diamond energy for 4 years and find all the staff very helpful especially Amber they make sure you are getting all the rebates that you are entitled to and nothing is too much trouble for them.J Morgan

Support has been one of the best I have had from any company and would highly recommend them as I have done to numerous friends

Very satisfied with Customer Service & Communication for our Solar Panels Account.
Prices are Competitive, Satisfaction & Highly Recommend Diamond Energy. Customer Service is Important

I am having issues with a strangely high bill and a flat mate paying thier share in summary. Also problems with SA Power Networks not disconnecting the electricity when requested. Be glad you are not in SA rest of Australia.....

The customer service provided by the frontline operators and team leaders has been faultless. Infact they have gone out of thier way to assist in rectifying the situation.

Can't recommend them highly enough!

They went above and beyond to fix an issue caused by another retailer who was trying to connect my account with them because one of their customers provided a wrong NMI number (mine).
Amber was great in keeping me posted by email at each step of the resolution.
I have been with Diamond Energy for 3 years and I regularly check the rates in the market, they are cheaper than the competitors.
Thank you!