Be Aware of hidden charge so call Diamond Pure plus 100%
The company charge me more than $60 on every invoice on top of Electricty under the name of Diamond pure plus 100%. Many customer not aware that this fee is not required to pay and it's on top of their electricty usage.
Stay with them if you want to pay extra charges and hidden fees
If I could score below 0 I would!
If I could score below 0 I would. Worst company ever! I was recommended to use this company by a friend. Worse decision I EVER made. Feed in tariff is quite low. They can't get my bills right, wrong dates on service supply charges, customer service staff is appalling as you can't get anyone who knows what they're talking about. Buyer beware. Never again!
not so great
rang and emailed diamond energy about my solar panels causing damage to my roof and ask them to move the solar panels while my roof tiles and guttering get fixed they said not in your contract
Horrible experience!! Do not go with this company!!!
Solar panels installed on a rental i moved into and got visited by a salesman from Meridian energy to sign up for Diamond energy so i get benefits from the solar otherwise i would not get any and either would the landlord. After receiving the first bill i couldn't be happier but then a month later after i paid it i received a new bill for triple the amount and said they had made an error. After months of back and forth i changed to AGL and couldn't be happier i actually received solar benefits which i wasn't getting with diamond.
A short while...after the salesman from meridian energy(solar panels) called me and said i should change back to diamond if i want to stay in the rental property as the landlord is not receiving anything from the panels, straight up blackmail and borderline criminal. Also gave me a date to pay the invoice which was four weeks away then 3 days later i get a debt collector letter saying they will take legal action if i don't pay it within 7 days.... advised them of this and they said sorry that's an error on our part. Do not go with diamond energy - incorrect bills/ months for correct it / high prices / terrible customer service.
Don’t go there!
Inaccurate billing’s and charging more than our standard Origin Bill since the get go.
Dropouts causing produce to be spoiled.
We are a not for profit association yet they couldn’t care less.
Over before it even started.
I saw all the great reviews for Diamond online and was very impressed with how starkly they differed from that of their competitors. I called up the customer service line and was all but ready to sign up. The man who took my call asked for my contact details and address, then asked if he could put me on hold but didn't say why. After 10 minutes he came back on, told me I was going to get an info pack by email, and that was the end of the conversation. I assume this isn't the standard procedure of how a customer call is supposed to go over there...(at least I hope so), but it was a terrible first impression and I promptly signed up with a different company with front-facing staff who know how to hold a basic conversation. A shame, it was such an easily avoidable way to lose a customer in this very competitive market.
Many hidden charges
Admittedly I did not do my research prior but just got a bill for $424 for 4 months - one bedroom flat, no air con, lived there for 2 months, for sale for 2 months with Real Estate Agent turning power on at meter for 30 minute inspections only. I did not realise this company charges 109 cents per day for electricity whether you are using it or not, nor was it clear about the connection charges. Cant wait for the next bill with the disconnection charges.
Recieved a $1350 bill from these guys after recently signing up. I have a two bedroom unit and usual bill is between $300-$400 with previous companies.
Be very careful!
I live in a tiny 2 person household. It's not even a house, it's a trailer. We both work a lot and are barely home. I was shocked to receive an $800+ bill. We use gas for cooking and have mostly LED lights, no air conditioning so I'm very confused by this excessive bill. Never again. I'm shopping around to find a decent provider.
Do your homework and compare their rates with others
Diamond is one of the power retailers recommended when installing solar panels and Reposit (or even Reposit without the solar panels). They are focusing on renewable power sources as a result and it is commendable that they are doing so. A large feed in tariff for "high demand events" (think "summer super hot days when everyone has air-conditioning on and the power system can't keep up") is offered so have the potential to be low cost over a year. However, these high demand events are all too rare, despite the noise in the press and the off ...peak rate is much higher than most competitors, with the minimum government feed in tariff offered for 99.99% of the year. Our experience, over the years was a difficult and disorganised connection, followed by disappointing high cost. They struggled to plan the connection, so came back to the house twice. We were initially set up with a controlled load tariff as well. Not sure why. It took Diamond four months to sort out the connection and tariff. More importantly, the cost is not competitive. As an example, our home would typically draw 4-5 kW of power from the grid (at off peak - not peak times and rates) and send 15-20 kW back to the grid (the excess generated by the solar panels after supplying the house and charging the battery) in a day, and we would owe them money. The issue comes from their very high off peak rate, which is currently about 25% higher than offered by most of the other, more widely known suppliers. Over a year, the impact is material. The less important negative point is the visibility of the chaos behind the scenes. The people helping you on the phone or email do their best but what they say is going to happen is rarely related to what then happens, in terms of time frames or work being done.
My bills have been ridiculously expensive!
I was shocked when I received a bill of $860 dollars (over three months) for a tiny one bed room apartment.
It just didn’t seem right. They said I used up to 71 kw in one day alone which confused me as I’m frugal with my power usage. So I cancelled my membership but received the last bill over two months which was over 500 dollars! I would not recommend this company because I haven’t changed my power usage habits and I’ve never received bills so large from other providers.
WORST Energy retailer - Confusing and misleading billing
Worst energy company ever, I received 7% discount upon signing up during March 2017 but guess what? They jacked up the price by 20% in a July and didn't even bother giving the mere 7% discount.
Gotta say Diamond energy is definitely the WORST energy retailer out there, so if you're thinking of signing up with Diamond energy, make sure you already are wearing 10 24 carat diamond rings, then you wouldn't even bother letting these bloody leaches take your money.
Have been with Diamond Energy for approximately 3 years, it was highly recommended - green friendly, good customer service. Not a problem until we moved from our property I called first time in December, and advising the we are moving and the property is going to be unoccupied. The customer rep advice was to keep electricity until new owner moved in. Mid of January we payed $178.60 not being in property. I have to add that we do have sole panels 2.5 KW . In the end of February I again called advising that the new owners might move in soon ask...ing for advice what now, again I called 16 of March informing that new people are residing in our property I was advice do nothing as the new people will open their account. Few days ago I received another bill from Diamond this time $85,60. I called again a young lady told me there are no record of my calls or any request and I have to pay to disconnect the power. My patients disappeared ... I asked for the supervisor, total shock young man is telling me the same - there are no records of any conversation or request for disconnection. I got upset that he calls me a liar, and keep explaining and asking what I want totally humiliated I give -up told I pay... thank you,, Then I was offered a credit to have account in our new property with Diamond Energy if I use services .. I decline the offer .
Worst service we have ever experienced
We signed up for 100% renewable with direct debit. Assumed we were paying quarterly as agreed. 5 months after cancellation because we moved, we get a final notice for entire amount... they hadn't done a single reading in 9 months and we had never received an invoice. No responses to emails and no explanation for constant errors on their part. Avoid this company!
Diamond energy rip-offs
I have solar. Over two and a half years the feed-in rate has dropped from 22c/kWh to 8c/kWh and the daily supply charge has gone up from 50.219 cents a day to 131.44 cents a day, that is an increase of over 150%. Now you must produce more than 16 kWh daily just to cover diamond energy's supply charge. Previously 3 kWh would cover the daily supply charge. How can they justify this?
Questions & Answers
Should I only go with Diamond Energy if I have solar panels? I am moving out and will be renting so we won't have solar, will it still be a reasonable price?
I think they do a bill compare if you ask them. They did it for us. They're good even with no solar.
I'm looking at Diamond Energy, I'm in an apartment so trying to work out whether I need solar panels or not?
It would be tricky to get solar panels in an apartment but Diamond energy is sourced from renewables, so at least you know you're helping the planet!
Is it more expensive to have solar on private rentals than owning you own home?
I can only speculate, that as a tenant, after getting the owner's agreement to install panels, if indeed you are responsible for the electricity bill as most tenants in Australia are, you would earn as much credit for the electricity your panels generate as an owner would, but without the security of tenure an owner has, you will have the extra costs of uninstalling, taking the system with you and reinstalling on your next rental property...if you can find an owner who agrees to it.
We have solar panels, a 5kw system.
Diamond energy give us 11cents per kw put back into the grid.
But I think the main benefit is that with solar it uses the power generated for the home use first then any excess going back into the grid.
My bills have more than halved since installing solar.
Try using your heavy electricity usage between 9am and 2pm if possible, that is the maximum gain period for solar.
I must admit I have not heard of anyone taking the solar installation with them when they move.
The way new technology is going, there will be bigger and better all the time.
Hope that helps you.
If your bill is 800 plus you may benefit. Personally I would go halves with the owner and only if your bill is really high
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