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Diamond Energy

Diamond Energy

3.9 from 94 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.7 (7)
  • Customer Service
    1.6 (9)
  • Rates and Fees
    1.6 (7)
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William J.
William J.Sydney Surrounds, NSW

Hidden charges in the thousands!

published

I closed my account with Diamond Energy after a new tenant moved into my investment property and was immediately hit with a $1000+ charge for a meter upgrade that I was never made aware of. At no stage in my communication with Diamond Energy was this charge ever mentioned or communicated and I was only
charged when closing the account. After spending time and energy fighting this for weeks, I was met with nothing but cold and calloused terms and conditions and a ‘too bad’ attitude. I will be taking my business elsewhere moving forward and hope this review deters others from risking being hit with sneaky bills in the thousands.

Transparency
1/5
Customer Service
1/5
Richard K.
Richard K.Perth, WA

Be warned

published

Very poor install causing leaks . Ok these things happen but absolutely no interest at all from them to put things right . Never ever return calls and simply ignore our pleas for help with the shody install ..
avoid avoid avoid

Transparency
1/5
Customer Service
1/5
Aruna K.
Aruna K.South East Queensland, QLD

Be Aware of hidden charge so call Diamond Pure plus 100%

published

The company charge me more than $60 on every invoice on top of Electricty under the name of Diamond pure plus 100%. Many customer not aware that this fee is not required to pay and it's on top of their electricty usage.
Stay with them if you want to pay extra charges and hidden fees

Incentivised Review No
ServicesElectricity
Diamond Energy
Ashleigh S.Diamond Energy

Hi Aruna,
Thank you for your feedback. I have reached out to you and would like the opportunity to discuss your concern. You can contact me on 1300 838 009 during business hours and ask for me directly.
Kind Regards,
Ashleigh

Kim
KimSydney Surrounds, NSW
  • 3 reviews
  • 6 likes

If I could score below 0 I would!

published

If I could score below 0 I would. Worst company ever! I was recommended to use this company by a friend. Worse decision I EVER made. Feed in tariff is quite low. They can't get my bills right, wrong dates on service supply charges, customer service staff is appalling as you can't get anyone who knows what they're talking about. Buyer beware. Never again!

Transparency
1/5
Customer Service
1/5
Diamond Energy
Ashleigh S.Diamond Energy

Hi Kim, I hope that we have been able to respond to your concerns. We are sorry if you felt that your experience with us was below your expectation. We do our best to help out and wish you well.

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Sue H.
Sue H.South Australia
  • 3 reviews

not so great

published

rang and emailed diamond energy about my solar panels causing damage to my roof and ask them to move the solar panels while my roof tiles and guttering get fixed they said not in your contract

Incentivised Review No
ServicesSolar Buy-Back
Indiana B.
Indiana B.Sydney, NSW
  • 2 reviews
  • Verified

Fees quite high and unreliable customer service

published
Transparency
4/5
Customer Service
1/5
Daniel
DanielSouth East Queensland, QLD
  • 3 reviews

Horrible experience!! Do not go with this company!!!

published
Transparency
1/5
Customer Service
1/5

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Don’t go there!

published

Inaccurate billing’s and charging more than our standard Origin Bill since the get go.

Dropouts causing produce to be spoiled.

We are a not for profit association yet they couldn’t care less.

Transparency
1/5
Customer Service
1/5
Imanza
ImanzaQueensland
  • 2 reviews

Over before it even started.

published
Customer Service
1/5
Incentivised Review No
ServicesElectricity
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Emma
EmmaMelbourne
  • 3 reviews
  • 3 likes

Many hidden charges

published

Admittedly I did not do my research prior but just got a bill for $424 for 4 months - one bedroom flat, no air con, lived there for 2 months, for sale for 2 months with Real Estate Agent turning power on at meter for 30 minute inspections only. I did not realise this company charges 109 cents per day for electricity whether you are using it or not, nor was it clear about the connection charges. Cant wait for the next bill with the disconnection charges.

Transparency
3/5
Customer Service
3/5
Max
MaxSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Overpayment trying to get a refund

published

I like Diamond Energy but am currently very disappointed with Thier current policy in refunding overpayments of Thier account I decided to use Thier smooth pay which works really well however I recently requested a partial refund due to the balance being in excess of 846 dollars My average account being 245.00 dollars I was told this would take up to ten weeks Very dissatisfied not acceptable

April 11th 2019 Update: Re Over Payment Refund Diamond Energy

I am pleased to advise that Diamond Energy did refund my over payment after communicating my displeasure on there earlier advice that it would take up to ten weeks being there next billing period, Thank you Diamond Energy

Customer Service
4/5
Incentivised Review No
ServicesElectricity

Bill shock!

published

Recieved a $1350 bill from these guys after recently signing up. I have a two bedroom unit and usual bill is between $300-$400 with previous companies.
Be very careful!

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Inexplicably Expensive

published

I live in a tiny 2 person household. It's not even a house, it's a trailer. We both work a lot and are barely home. I was shocked to receive an $800+ bill. We use gas for cooking and have mostly LED lights, no air conditioning so I'm very confused by this excessive bill. Never again. I'm shopping around to find a decent provider.

OilGuy
OilGuySydney
  • 2 reviews
  • 1 like
  • Verified

Do your homework and compare their rates with others

published
Skate
SkateMelbourne
  • Verified

My bills have been ridiculously expensive!

published

I was shocked when I received a bill of $860 dollars (over three months) for a tiny one bed room apartment.
It just didn’t seem right. They said I used up to 71 kw in one day alone which confused me as I’m frugal with my power usage. So I cancelled my membership but received the last bill over two months which was over 500 dollars! I would not recommend this company because I haven’t changed my power usage habits and I’ve never received bills so large from other providers.

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Questions & Answers

emily s.
emily s.asked

Should I only go with Diamond Energy if I have solar panels? I am moving out and will be renting so we won't have solar, will it still be a reasonable price?

1 answer
trumpetgirl
trumpetgirl

I think they do a bill compare if you ask them. They did it for us. They're good even with no solar.

Rochie
Rochieasked

I'm looking at Diamond Energy, I'm in an apartment so trying to work out whether I need solar panels or not?

1 answer
trumpetgirl
trumpetgirl

It would be tricky to get solar panels in an apartment but Diamond energy is sourced from renewables, so at least you know you're helping the planet!

molly pet 4
molly pet 4asked

Is it more expensive to have solar on private rentals than owning you own home?

3 answers
Vigilant
Vigilant

I can only speculate, that as a tenant, after getting the owner's agreement to install panels, if indeed you are responsible for the electricity bill as most tenants in Australia are, you would earn as much credit for the electricity your panels generate as an owner would, but without the security of tenure an owner has, you will have the extra costs of uninstalling, taking the system with you and reinstalling on your next rental property...if you can find an owner who agrees to it.

funguy
funguy

Hi.
We have solar panels, a 5kw system.
Diamond energy give us 11cents per kw put back into the grid.
But I think the main benefit is that with solar it uses the power generated for the home use first then any excess going back into the grid.
My bills have more than halved since installing solar.
Try using your heavy electricity usage between 9am and 2pm if possible, that is the maximum gain period for solar.
I must admit I have not heard of anyone taking the solar installation with them when they move.
The way new technology is going, there will be bigger and better all the time.
Hope that helps you.

Sean Watt
Sean Watt

If your bill is 800 plus you may benefit. Personally I would go halves with the owner and only if your bill is really high

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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