Diamond Energy

Very poor install causing leaks . Ok these things happen but absolutely no interest at all from them to put things right . Never ever return calls and simply ignore our pleas for help with the shody install ..
avoid avoid avoid

The company charge me more than $60 on every invoice on top of Electricty under the name of Diamond pure plus 100%. Many customer not aware that this fee is not required to pay and it's on top of their electricty usage.
Stay with them if you want to pay extra charges and hidden fees

If I could score below 0 I would. Worst company ever! I was recommended to use this company by a friend. Worse decision I EVER made. Feed in tariff is quite low. They can't get my bills right, wrong dates on service supply charges, customer service staff is appalling as you can't get anyone who knows what they're talking about. Buyer beware. Never again!

rang and emailed diamond energy about my solar panels causing damage to my roof and ask them to move the solar panels while my roof tiles and guttering get fixed they said not in your contract

I'm very happy to support a power company that invests in and promotes renewable energy, and have found Diamond Energy service is superb.
But on this hot summer day, it would be great to know what percentage of the electricity our aircon is using actually comes from renewables (solar, wind etc). We don't have rooftop solar due to shading from our tall Manna Gums, so we must rely on the government and the power companies to quickly transition power generation away from fossil fuels.

Have been with Diamond Energy for 2 or 3 years now. Excellent service. Real people answer the phone and help. My bill has reduced with time so I find it OK. Power supply reliable (in Brisbane). Can't speak highly enough about them. My mother is with another company and pays nearly the same as our household with 4 people.

Everything has just been easy, even through moving apartments. on the phone they are patient and answer all my questions. Have been with them for about two years and am very happy.

Real Aussies answer your phone call everytime in no time.

Friendly professional even when there are issues.

Best company I have been with out of everyone over the years.
Highly recommended!

Have electricity with solar feed-in. Reliable power with no drop outs. Have been with Diamond for several years and customer service has always been great, easy to deal with etc. Set up process was super simple.

Solar panels installed on a rental i moved into and got visited by a salesman from Meridian energy to sign up for Diamond energy so i get benefits from the solar otherwise i would not get any and either would the landlord. After receiving the first bill i couldn't be happier but then a month later after i paid it i received a new bill for triple the amount and said they had made an error. After months of back and forth i changed to AGL and couldn't be happier i actually received solar benefits which i wasn't getting with diamond.

A short while...

Inaccurate billing’s and charging more than our standard Origin Bill since the get go.

Dropouts causing produce to be spoiled.

We are a not for profit association yet they couldn’t care less.

I saw all the great reviews for Diamond online and was very impressed with how starkly they differed from that of their competitors. I called up the customer service line and was all but ready to sign up. The man who took my call asked for my contact details and address, then asked if he could put me on hold but didn't say why. After 10 minutes he came back on, told me I was going to get an info pack by email, and that was the end of the conversation. I assume this isn't the standard procedure of how a customer call is supposed to go over there...

I have been with Diamond Energy for some years now and have found them to be consistently pleasant, helpful, efficient and cheap. Apart from short breaks in supply during the occasional electricity storm I have had no power interruptions.

Admittedly I did not do my research prior but just got a bill for $424 for 4 months - one bedroom flat, no air con, lived there for 2 months, for sale for 2 months with Real Estate Agent turning power on at meter for 30 minute inspections only. I did not realise this company charges 109 cents per day for electricity whether you are using it or not, nor was it clear about the connection charges. Cant wait for the next bill with the disconnection charges.

Diamond Energy you are amazing! I found myself in difficult times and unable to pay my bill in full . I called customer service to discuss and i was so nervous and had some anxiety initially... i even worked myself up to make the call. This was due to previous bad experiences in the past. Well! The lady i spoke to was so warm and friendly and completely understanding. I was soon relaxed and felt like i was talking to someone i knew. She efficiently and calmly helped me to a solution and I didnt feel any judgements upon me at all. Congratulations Diamond on having staff who truly are “ Diamonds in the rough”