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Diamond Energy

Diamond Energy

3.9 from 95 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    3.6 (13)
  • Customer Service
    3.6 (18)
  • Rates and Fees
    3.5 (17)
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PeasedOff
PeasedOffHunter Region, NSW
  • 5 reviews
  • 4 likes

Diamond Quality Energy Company, with Sparkling Staff

published

I had an extremely productive discussion with the Diamond Energy call centre - the staff member was incredibly knowledgeable, and was able to get deep into the technical aspects (and it was a low-level technical issue).

I am impressed that Diamond Energy staff are so technically literate, and very good communicators.

Thank you Diamond Energy, and thank you to Annie N for her excellent work!

  • Transparency
  • Customer Service
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Sue H.
Sue H.South Australia
  • 5 reviews
  • 1 like

Not understanding people

published

Expresssolar went bust diamond energy took over my contract ,,not happy with there service at all .
I was told that having solar panels hanging over gutters is not quite legal ..who wrong and whos right ..all i know my gutters are getting damaged so is the beams in my roof cause i CANNOT access my gutter cause the panels are over hanging over my gutters.. i thought there cunsumer was always right..but in the case the BIG COMPANIES ARE

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Lucy
LucySouth East Queensland, QLD

Very happy customer

published

Have been using Diamond Energy for about 5 years - we chose them for originally for their focus on renewables but have been pleasantly surprised by cost of electricity, as I was expecting to pay more. Their customer service is fantastic. Whenever I have had reason to call them, the call is answered within a few rings, the person on the other end is friendly, helpful and knowledgeable. We are very happy customers.

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Richard K.
Richard K.Perth, WA

Be warned

published

Very poor install causing leaks . Ok these things happen but absolutely no interest at all from them to put things right . Never ever return calls and simply ignore our pleas for help with the shody install ..
avoid avoid avoid

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Aruna K.
Aruna K.South East Queensland, QLD

Be Aware of hidden charge so call Diamond Pure plus 100%

published

The company charge me more than $60 on every invoice on top of Electricty under the name of Diamond pure plus 100%. Many customer not aware that this fee is not required to pay and it's on top of their electricty usage.
Stay with them if you want to pay extra charges and hidden fees

  • Incentivised Review No
  • ServicesElectricity
Diamond Energy
Ashleigh S.Diamond EnergySend a private message

Hi Aruna,
Thank you for your feedback. I have reached out to you and would like the opportunity to discuss your concern. You can contact me on 1300 838 009 during business hours and ask for me directly.
Kind Regards,
Ashleigh

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Kim
KimSydney Surrounds, NSW
  • 3 reviews
  • 7 likes

If I could score below 0 I would!

published

If I could score below 0 I would. Worst company ever! I was recommended to use this company by a friend. Worse decision I EVER made. Feed in tariff is quite low. They can't get my bills right, wrong dates on service supply charges, customer service staff is appalling as you can't get anyone who knows what they're talking about. Buyer beware. Never again!

  • Transparency
  • Customer Service
Diamond Energy
Ashleigh S.Diamond EnergySend a private message

Hi Kim, I hope that we have been able to respond to your concerns. We are sorry if you felt that your experience with us was below your expectation. We do our best to help out and wish you well.

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AntonyD
AntonyDGreater Melbourne (Inner), VIC
  • 16 reviews
  • 6 likes

All good! But when I use aircon, how much of the electricity used is renewable?

published

I'm very happy to support a power company that invests in and promotes renewable energy, and have found Diamond Energy service is superb.
But on this hot summer day, it would be great to know what percentage of the electricity our aircon is using actually comes from renewables (solar, wind etc). We don't have rooftop solar due to shading from our tall Manna Gums, so we must rely on the government and the power companies to quickly transition power generation away from fossil fuels.

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Exodia
ExodiaSouth East Queensland, QLD
  • 4 reviews
  • 6 likes

Someone answered the phone - YAY

published

Have been with Diamond Energy for 2 or 3 years now. Excellent service. Real people answer the phone and help. My bill has reduced with time so I find it OK. Power supply reliable (in Brisbane). Can't speak highly enough about them. My mother is with another company and pays nearly the same as our household with 4 people.

  • Transparency
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TRD
TRDSouth East Queensland, QLD

Helpful customer service and reasonable prices

published

Everything has just been easy, even through moving apartments. on the phone they are patient and answer all my questions. Have been with them for about two years and am very happy.

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Monika
MonikaGippsland, VIC
  • 2 reviews

Sensational Company!

published

Real Aussies answer your phone call everytime in no time.

Friendly professional even when there are issues.

Best company I have been with out of everyone over the years.
Highly recommended!

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  • Verified

Cheap, reliable, ethical

published

Have electricity with solar feed-in. Reliable power with no drop outs. Have been with Diamond for several years and customer service has always been great, easy to deal with etc. Set up process was super simple.

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Daniel
DanielSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Horrible experience!! Do not go with this company!!!

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  • Transparency
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Michelle F.
Michelle F.
  • 4 reviews
  • 3 likes

Don’t go there!

published

Inaccurate billing’s and charging more than our standard Origin Bill since the get go.

Dropouts causing produce to be spoiled.

We are a not for profit association yet they couldn’t care less.

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Imanza
ImanzaQueensland
  • 2 reviews

Over before it even started.

published
  • Customer Service
  • Incentivised Review No
  • ServicesElectricity
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Ian Gardner
Ian GardnerMaleny
  • 2 reviews
  • 1 like

Excellent service!

published

I have been with Diamond Energy for some years now and have found them to be consistently pleasant, helpful, efficient and cheap. Apart from short breaks in supply during the occasional electricity storm I have had no power interruptions.

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Questions & Answers

Chrome F.
Chrome F.asked

Is Diamond energy really off peak for the whole weekend?

No answers
emily s.
emily s.asked

Should I only go with Diamond Energy if I have solar panels? I am moving out and will be renting so we won't have solar, will it still be a reasonable price?

1 answer
trumpetgirl
trumpetgirl

I think they do a bill compare if you ask them. They did it for us. They're good even with no solar.

Rochie
Rochieasked

I'm looking at Diamond Energy, I'm in an apartment so trying to work out whether I need solar panels or not?

1 answer
trumpetgirl
trumpetgirl

It would be tricky to get solar panels in an apartment but Diamond energy is sourced from renewables, so at least you know you're helping the planet!

See all Diamond Energy questions

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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