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Diamond Energy
- 5 reviews
- 4 likes
Diamond Quality Energy Company, with Sparkling Staff
I had an extremely productive discussion with the Diamond Energy call centre - the staff member was incredibly knowledgeable, and was able to get deep into the technical aspects (and it was a low-level technical issue).
I am impressed that Diamond Energy staff are so technically literate, and very good communicators.
Thank you Diamond Energy, and thank you to Annie N for her excellent work!
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- 5 reviews
- 1 like
Not understanding people
Expresssolar went bust diamond energy took over my contract ,,not happy with there service at all .
I was told that having solar panels hanging over gutters is not quite legal ..who wrong and whos right ..all i know my gutters are getting damaged so is the beams in my roof cause i CANNOT access my gutter cause the panels are over hanging over my gutters.. i thought there cunsumer was always right..but in the case the BIG COMPANIES ARE
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Very happy customer
Have been using Diamond Energy for about 5 years - we chose them for originally for their focus on renewables but have been pleasantly surprised by cost of electricity, as I was expecting to pay more. Their customer service is fantastic. Whenever I have had reason to call them, the call is answered within a few rings, the person on the other end is friendly, helpful and knowledgeable. We are very happy customers.
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Be warned
Very poor install causing leaks . Ok these things happen but absolutely no interest at all from them to put things right . Never ever return calls and simply ignore our pleas for help with the shody install ..
avoid avoid avoid
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Be Aware of hidden charge so call Diamond Pure plus 100%
The company charge me more than $60 on every invoice on top of Electricty under the name of Diamond pure plus 100%. Many customer not aware that this fee is not required to pay and it's on top of their electricty usage.
Stay with them if you want to pay extra charges and hidden fees
- Incentivised Review No
- ServicesElectricity
- 3 reviews
- 7 likes
If I could score below 0 I would!
If I could score below 0 I would. Worst company ever! I was recommended to use this company by a friend. Worse decision I EVER made. Feed in tariff is quite low. They can't get my bills right, wrong dates on service supply charges, customer service staff is appalling as you can't get anyone who knows what they're talking about. Buyer beware. Never again!
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Hi Kim, I hope that we have been able to respond to your concerns. We are sorry if you felt that your experience with us was below your expectation. We do our best to help out and wish you well.
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- 16 reviews
- 6 likes
All good! But when I use aircon, how much of the electricity used is renewable?
I'm very happy to support a power company that invests in and promotes renewable energy, and have found Diamond Energy service is superb.
But on this hot summer day, it would be great to know what percentage of the electricity our aircon is using actually comes from renewables (solar, wind etc). We don't have rooftop solar due to shading from our tall Manna Gums, so we must rely on the government and the power companies to quickly transition power generation away from fossil fuels.
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- 4 reviews
- 6 likes
Someone answered the phone - YAY
Have been with Diamond Energy for 2 or 3 years now. Excellent service. Real people answer the phone and help. My bill has reduced with time so I find it OK. Power supply reliable (in Brisbane). Can't speak highly enough about them. My mother is with another company and pays nearly the same as our household with 4 people.
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Helpful customer service and reasonable prices
Everything has just been easy, even through moving apartments. on the phone they are patient and answer all my questions. Have been with them for about two years and am very happy.
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- 2 reviews
Sensational Company!
Real Aussies answer your phone call everytime in no time.
Friendly professional even when there are issues.
Best company I have been with out of everyone over the years.
Highly recommended!
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Cheap, reliable, ethical
Have electricity with solar feed-in. Reliable power with no drop outs. Have been with Diamond for several years and customer service has always been great, easy to deal with etc. Set up process was super simple.
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- 3 reviews
- 1 like
Horrible experience!! Do not go with this company!!!
Solar panels installed on a rental i moved into and got visited by a salesman from Meridian energy to sign up for Diamond energy so i get benefits from the solar otherwise i would not get any and either would the landlord. After receiving the first bill i couldn't be happier but then a month later after i paid it i received a new bill for triple the amount and said they had made an error. After months of back and forth i changed to AGL and couldn't be happier i actually received solar benefits which i wasn't getting with diamond.
A short while...
Read more after the salesman from meridian energy(solar panels) called me and said i should change back to diamond if i want to stay in the rental property as the landlord is not receiving anything from the panels, straight up blackmail and borderline criminal. Also gave me a date to pay the invoice which was four weeks away then 3 days later i get a debt collector letter saying they will take legal action if i don't pay it within 7 days.... advised them of this and they said sorry that's an error on our part. Do not go with diamond energy - incorrect bills/ months for correct it / high prices / terrible customer service.- Transparency
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- 4 reviews
- 3 likes
Don’t go there!
Inaccurate billing’s and charging more than our standard Origin Bill since the get go.
Dropouts causing produce to be spoiled.
We are a not for profit association yet they couldn’t care less.
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- 2 reviews
Over before it even started.
I saw all the great reviews for Diamond online and was very impressed with how starkly they differed from that of their competitors. I called up the customer service line and was all but ready to sign up. The man who took my call asked for my contact details and address, then asked if he could put me on hold but didn't say why. After 10 minutes he came back on, told me I was going to get an info pack by email, and that was the end of the conversation. I assume this isn't the standard procedure of how a customer call is supposed to go over there...
Read more (at least I hope so), but it was a terrible first impression and I promptly signed up with a different company with front-facing staff who know how to hold a basic conversation. A shame, it was such an easily avoidable way to lose a customer in this very competitive market.- Customer Service
- Incentivised Review No
- ServicesElectricity
- 2 reviews
- 1 like
Excellent service!
I have been with Diamond Energy for some years now and have found them to be consistently pleasant, helpful, efficient and cheap. Apart from short breaks in supply during the occasional electricity storm I have had no power interruptions.
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Questions & Answers
Is Diamond energy really off peak for the whole weekend?
Should I only go with Diamond Energy if I have solar panels? I am moving out and will be renting so we won't have solar, will it still be a reasonable price?
I think they do a bill compare if you ask them. They did it for us. They're good even with no solar.
I'm looking at Diamond Energy, I'm in an apartment so trying to work out whether I need solar panels or not?
It would be tricky to get solar panels in an apartment but Diamond energy is sourced from renewables, so at least you know you're helping the planet!
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Details
Category | Energy Providers |
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Services Provided | Electricity and Solar Feed-In Tariffs |
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Hi Aruna,
Thank you for your feedback. I have reached out to you and would like the opportunity to discuss your concern. You can contact me on 1300 838 009 during business hours and ask for me directly.
Kind Regards,
Ashleigh