Very poor install causing leaks . Ok these things happen but absolutely no interest at all from them to put things right . Never ever return calls and simply ignore our pleas for help with the shody install ..
avoid avoid avoid
Be Aware of hidden charge so call Diamond Pure plus 100%
The company charge me more than $60 on every invoice on top of Electricty under the name of Diamond pure plus 100%. Many customer not aware that this fee is not required to pay and it's on top of their electricty usage.
Stay with them if you want to pay extra charges and hidden fees
If I could score below 0 I would!
If I could score below 0 I would. Worst company ever! I was recommended to use this company by a friend. Worse decision I EVER made. Feed in tariff is quite low. They can't get my bills right, wrong dates on service supply charges, customer service staff is appalling as you can't get anyone who knows what they're talking about. Buyer beware. Never again!
not so great
rang and emailed diamond energy about my solar panels causing damage to my roof and ask them to move the solar panels while my roof tiles and guttering get fixed they said not in your contract
All good! But when I use aircon, how much of the electricity used is renewable?
I'm very happy to support a power company that invests in and promotes renewable energy, and have found Diamond Energy service is superb.
But on this hot summer day, it would be great to know what percentage of the electricity our aircon is using actually comes from renewables (solar, wind etc). We don't have rooftop solar due to shading from our tall Manna Gums, so we must rely on the government and the power companies to quickly transition power generation away from fossil fuels.
Someone answered the phone - YAY
Have been with Diamond Energy for 2 or 3 years now. Excellent service. Real people answer the phone and help. My bill has reduced with time so I find it OK. Power supply reliable (in Brisbane). Can't speak highly enough about them. My mother is with another company and pays nearly the same as our household with 4 people.
Helpful customer service and reasonable prices
Everything has just been easy, even through moving apartments. on the phone they are patient and answer all my questions. Have been with them for about two years and am very happy.
Real Aussies answer your phone call everytime in no time.
Friendly professional even when there are issues.
Best company I have been with out of everyone over the years.
Cheap, reliable, ethical
Have electricity with solar feed-in. Reliable power with no drop outs. Have been with Diamond for several years and customer service has always been great, easy to deal with etc. Set up process was super simple.
Horrible experience!! Do not go with this company!!!
Solar panels installed on a rental i moved into and got visited by a salesman from Meridian energy to sign up for Diamond energy so i get benefits from the solar otherwise i would not get any and either would the landlord. After receiving the first bill i couldn't be happier but then a month later after i paid it i received a new bill for triple the amount and said they had made an error. After months of back and forth i changed to AGL and couldn't be happier i actually received solar benefits which i wasn't getting with diamond.
A short while...after the salesman from meridian energy(solar panels) called me and said i should change back to diamond if i want to stay in the rental property as the landlord is not receiving anything from the panels, straight up blackmail and borderline criminal. Also gave me a date to pay the invoice which was four weeks away then 3 days later i get a debt collector letter saying they will take legal action if i don't pay it within 7 days.... advised them of this and they said sorry that's an error on our part. Do not go with diamond energy - incorrect bills/ months for correct it / high prices / terrible customer service.
Don’t go there!
Inaccurate billing’s and charging more than our standard Origin Bill since the get go.
Dropouts causing produce to be spoiled.
We are a not for profit association yet they couldn’t care less.
Over before it even started.
I saw all the great reviews for Diamond online and was very impressed with how starkly they differed from that of their competitors. I called up the customer service line and was all but ready to sign up. The man who took my call asked for my contact details and address, then asked if he could put me on hold but didn't say why. After 10 minutes he came back on, told me I was going to get an info pack by email, and that was the end of the conversation. I assume this isn't the standard procedure of how a customer call is supposed to go over there...(at least I hope so), but it was a terrible first impression and I promptly signed up with a different company with front-facing staff who know how to hold a basic conversation. A shame, it was such an easily avoidable way to lose a customer in this very competitive market.
I have been with Diamond Energy for some years now and have found them to be consistently pleasant, helpful, efficient and cheap. Apart from short breaks in supply during the occasional electricity storm I have had no power interruptions.
Many hidden charges
Admittedly I did not do my research prior but just got a bill for $424 for 4 months - one bedroom flat, no air con, lived there for 2 months, for sale for 2 months with Real Estate Agent turning power on at meter for 30 minute inspections only. I did not realise this company charges 109 cents per day for electricity whether you are using it or not, nor was it clear about the connection charges. Cant wait for the next bill with the disconnection charges.
Amazing customer service
Diamond Energy you are amazing! I found myself in difficult times and unable to pay my bill in full . I called customer service to discuss and i was so nervous and had some anxiety initially... i even worked myself up to make the call. This was due to previous bad experiences in the past. Well! The lady i spoke to was so warm and friendly and completely understanding. I was soon relaxed and felt like i was talking to someone i knew. She efficiently and calmly helped me to a solution and I didnt feel any judgements upon me at all. Congratulations Diamond on having staff who truly are “ Diamonds in the rough”
Questions & Answers
Should I only go with Diamond Energy if I have solar panels? I am moving out and will be renting so we won't have solar, will it still be a reasonable price?
I think they do a bill compare if you ask them. They did it for us. They're good even with no solar.
I'm looking at Diamond Energy, I'm in an apartment so trying to work out whether I need solar panels or not?
It would be tricky to get solar panels in an apartment but Diamond energy is sourced from renewables, so at least you know you're helping the planet!
Is it more expensive to have solar on private rentals than owning you own home?
I can only speculate, that as a tenant, after getting the owner's agreement to install panels, if indeed you are responsible for the electricity bill as most tenants in Australia are, you would earn as much credit for the electricity your panels generate as an owner would, but without the security of tenure an owner has, you will have the extra costs of uninstalling, taking the system with you and reinstalling on your next rental property...if you can find an owner who agrees to it.
We have solar panels, a 5kw system.
Diamond energy give us 11cents per kw put back into the grid.
But I think the main benefit is that with solar it uses the power generated for the home use first then any excess going back into the grid.
My bills have more than halved since installing solar.
Try using your heavy electricity usage between 9am and 2pm if possible, that is the maximum gain period for solar.
I must admit I have not heard of anyone taking the solar installation with them when they move.
The way new technology is going, there will be bigger and better all the time.
Hope that helps you.
If your bill is 800 plus you may benefit. Personally I would go halves with the owner and only if your bill is really high
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