Diamond Energy

I had an extremely productive discussion with the Diamond Energy call centre - the staff member was incredibly knowledgeable, and was able to get deep into the technical aspects (and it was a low-level technical issue).

I am impressed that Diamond Energy staff are so technically literate, and very good communicators.

Thank you Diamond Energy, and thank you to Annie N for her excellent work!

Expresssolar went bust diamond energy took over my contract ,,not happy with there service at all .
I was told that having solar panels hanging over gutters is not quite legal ..who wrong and whos right ..all i know my gutters are getting damaged so is the beams in my roof cause i CANNOT access my gutter cause the panels are over hanging over my gutters.. i thought there cunsumer was always right..but in the case the BIG COMPANIES ARE

Have been using Diamond Energy for about 5 years - we chose them for originally for their focus on renewables but have been pleasantly surprised by cost of electricity, as I was expecting to pay more. Their customer service is fantastic. Whenever I have had reason to call them, the call is answered within a few rings, the person on the other end is friendly, helpful and knowledgeable. We are very happy customers.

Very poor install causing leaks . Ok these things happen but absolutely no interest at all from them to put things right . Never ever return calls and simply ignore our pleas for help with the shody install ..
avoid avoid avoid

The company charge me more than $60 on every invoice on top of Electricty under the name of Diamond pure plus 100%. Many customer not aware that this fee is not required to pay and it's on top of their electricty usage.
Stay with them if you want to pay extra charges and hidden fees

If I could score below 0 I would. Worst company ever! I was recommended to use this company by a friend. Worse decision I EVER made. Feed in tariff is quite low. They can't get my bills right, wrong dates on service supply charges, customer service staff is appalling as you can't get anyone who knows what they're talking about. Buyer beware. Never again!

I'm very happy to support a power company that invests in and promotes renewable energy, and have found Diamond Energy service is superb.
But on this hot summer day, it would be great to know what percentage of the electricity our aircon is using actually comes from renewables (solar, wind etc). We don't have rooftop solar due to shading from our tall Manna Gums, so we must rely on the government and the power companies to quickly transition power generation away from fossil fuels.

Have been with Diamond Energy for 2 or 3 years now. Excellent service. Real people answer the phone and help. My bill has reduced with time so I find it OK. Power supply reliable (in Brisbane). Can't speak highly enough about them. My mother is with another company and pays nearly the same as our household with 4 people.

Everything has just been easy, even through moving apartments. on the phone they are patient and answer all my questions. Have been with them for about two years and am very happy.

Real Aussies answer your phone call everytime in no time.

Friendly professional even when there are issues.

Best company I have been with out of everyone over the years.
Highly recommended!

Have electricity with solar feed-in. Reliable power with no drop outs. Have been with Diamond for several years and customer service has always been great, easy to deal with etc. Set up process was super simple.

Solar panels installed on a rental i moved into and got visited by a salesman from Meridian energy to sign up for Diamond energy so i get benefits from the solar otherwise i would not get any and either would the landlord. After receiving the first bill i couldn't be happier but then a month later after i paid it i received a new bill for triple the amount and said they had made an error. After months of back and forth i changed to AGL and couldn't be happier i actually received solar benefits which i wasn't getting with diamond.

A short while...

Inaccurate billing’s and charging more than our standard Origin Bill since the get go.

Dropouts causing produce to be spoiled.

We are a not for profit association yet they couldn’t care less.

I saw all the great reviews for Diamond online and was very impressed with how starkly they differed from that of their competitors. I called up the customer service line and was all but ready to sign up. The man who took my call asked for my contact details and address, then asked if he could put me on hold but didn't say why. After 10 minutes he came back on, told me I was going to get an info pack by email, and that was the end of the conversation. I assume this isn't the standard procedure of how a customer call is supposed to go over there...

I have been with Diamond Energy for some years now and have found them to be consistently pleasant, helpful, efficient and cheap. Apart from short breaks in supply during the occasional electricity storm I have had no power interruptions.