A great, hassle-free experience
After being given the run-around by AGL Electricity several times, I was looking to change. And Diamond Energy seemed to be head and shoulders above the rest. And so far the experience has been very pleasant and hassle-free. Customer service is excellent, and pricing is certainly fair. I wish they'd do Gas too.
100% renewable sources, reliable, great customer service
After years with AGL & Alinta, I became alarmed at their exorbitant price hikes, so I switched to Diamond Energy. My elec bills are much lower, I like that DE sources its energy from renewables not dirty coal, the supply is reliable and their customer service is excellent! Wish they also supplied gas but not as yet.
Service is the clincher.
Diamond does the best kWh/hr deal for my personal house hold consumption and PV production. (ToU) Others sometimes get close but what $ value can you put on being able to get quick sensible and informative answers over the phone (every time I have called)?
I have considered churning several times but over approx. 3 years with Diamond, the numbers (for my circumstances) when crunched convince me that great customer service is the clincher. Thanks Jess and Luke.
Time has passed and I see Diamond Energy meanwhile as the best available option
1 to 2 years have passed since my entry (and additional comment to it - however, both entries seem to have disappeared with my new review here...).
Meanwhile I reckon that Diamond Energy is the best option available where I live (country NSW), since they lifted their feed-in-rebate to 12 cents (while a small portion of my feed-in-kW even attracts a 15 cents rebate each period.
I see reports on TV of people with horrendous power-bills. This is beyond my comprehension.
Those must be people without solar and without any idea how to use pow...
Cooperative effort, successful results.
We had to have someone remove and re-install our solar panels to permit the installation of a new roof. Cole and his team did a super efficient and professional job, and his price was very competitive. All of the workers were polite and hard working, and they were able to fit their schedule with the roofing company, so we did not lose much energy at all. We could not be more pleased with the work.
Prompt and knowledgeable service
I received a surprisingly large bill, staff member (Alex) assisted me to solve my problem and immediately offered me a payment plan.
Excellent Customer Service and Huge Savings and Greener Energy
Three months ago we switched electricity providers from AGL to Diamond Energy for both our home and business. We decided that we had a moral obligation to change to a greener electricity provider even if it was going to cost more. We were impressed with the great customer service and ease of switching but were a little worried about how much the bills were going to be. We have just received our first bills and they are considerably less than our previous power bills. We are thrilled and will be recommending Diamond Energy to all our friends.
absolutely excellent service
100% renewables at a competitive price, transparency, and an absolutely outstanding customer service... An exceptionally excellent Australian energy company. I will certainly keep recommending them.
good value, green and helpful cusomer service
Thanks Diamond Energy for providing green energy, to back up my solar PV and hot water systems. Your prices are comparable and fair, and today I had a great experience with Customer Service, being offered a 'tour" of the rather complex and detailed bill. It was made clear in a very calm, patient and helpful way, and all my questions were answered in a respectful and useful way. I will recommend Diamond Energy not only for your "green-ness" but also for your helpful and friendly staff.
Good service, renewable energy
The customer service is really responsive and we are glad to pay affordable rates for renewable energy with Diamond Energy.
Diamond deserves more than 5 stars.
A year ago, after a recommendation from the Whirlpool website, we changed to Diamond Energy. Immediately our bill was a lot less with our Solar credit a lot more. We like the way the bill is laid out and our credit is paid direct into our bank account every quarter. It's good to deal with an Australian based company who are pleasant to talk to and are efficient and understanding.
After issues with Energex QLD, regarding the removal of our Solar Bonus Feed In Tariff, Diamond Energy went in to bat for us. They were on the ball and chased up Ener...
Loving this service!
I have currently moved out of home for the first time- I chose Diamond Energy after a friend recommended because of the affordable prices, and excellent customer service and I couldn't agree more! Nothing but efficient and friendly customer service, I'm a very happy customer!
Great customer service
I like to ask LOTS of questions and be 100% sure before committing I interviewed 4 Solar installers before settling on a 12 kwh system from Green Energy Australia (ps ask for Randall) They recommended Diamond as cost competitive and a great local supplier. I did my research and was ready to hit up the electricity providers and after making several calls and have settled on Diamond primarily because they have great customer service. Also they are the wholesalers for the new SSC solar farm.
Phone service was great. Instantly connect with a...human, clear speaking and friendly, had answers for ALL my questions, and provided realistic feedback about options for battery. When I asked about price comparisons, They took a copy of 2 recent electricity bills and generated two clear reports showing savings compared to AGL. Then they added sweeteners for installation and ongoing higher feed in tariff. And have offered to absorb the cost of accelerated cut over meter read.. Email notifications from Diamond have been appropriate keeping me notified of progress. It seems I anticipate the welcome pack will arrive any minute.
Accountable, Professional and Friendly
We fitted Solar panels over 5 years ago and joined Diamond Energy.
The installation company were working in conjunction with Diamond Energy and both ensured a smooth change from our previous electricity carrier. Less than one month changeover, very happy.
We have not experienced any major problems, only storm blackouts. Any issues dealt with immediately by phone to Diamond Energy.
Diamond is only a general phone call away, immediate response, not the old press No. and select 6 options 4 times.
We have been very fortunate to have connected to Diamond Energy, My personal experience has been satisfying knowing we are receiving the best attention from the office. Thanks
Genuine and fastastic service
Nothing but helpful throughout the whole process, quick responses, genuine communication, try to help you out any way possible - very different from the major suppliers (in a good way)!
I live in a tiny 2 person household. It's not even a house, it's a trailer. We both work a lot and are barely home. I was shocked to receive an $800+ bill. We use gas for cooking and have mostly LED lights, no air conditioning so I'm very confused by this excessive bill. Never again. I'm shopping around to find a decent provider.
great service, fair pricing, highly recommend
I have been with Diamond for about 18 months and find their prices very competitive, no hidden pricing /dodgy sign ups, and they have been really helpful and given me really great advice about installing solar panels. Compared with other providers I have been with, I would highly recommend. A huge bonus is that they score very highly on the green electricity guide due to their commitment to renewables - this is very important to me.
Very happy with Diamond Energy
We switched to Diamond Energy last year and could not be happier with the product and the customer service. Our power bill decreased significantly, our feed-in tariff increased immediately and the customer service is personal and proactive. I strongly recommend a switch to Diamond Energy.
Unbeatable Customer Service
Look no further for electricity. Consistently low prices from a retailer who actively develops renewable generation and answers the phone whenever you have a question. What more could you want? They even ensured the power was connected to my new place with only a few days notice!
GetUp! and change to renewable, no matter where in Australia you live!
Outstanding personal service, full commitment to renewable energy, no investment in dirty coal, gas or non-renewable energy production, comparatively fair rates (even though all retailers have gone off the radar in the last few years), excellent feed-in tariff for solar and good community networking and support.
Shame about the lack of advertising, especially given that the activist group/website GetUp! actively misinforms millions of Australians willing to change to a renewable provider that they have to wait if they are outside of Victoria b...
If I could put 10 out of 5, I would !
We are with Diamond energy already for 2 years. "business as usual", everything it top notch... so, really I had no needed to contact the company previously... didn't think to leave a feedback earlier.
Needed to do some administrative changes today and was so impressed by the customer service level... No need to say- friendly, professional, knowledgeable. All this and plus. No work is too small or to big. Was talking to Alex - and you can really feel warmth and smile in her voice. She was incredibly helpful and made me feel so welcome !
Thank you for the great service and also pride in your company which is really coming through to me, your customer.
All the best.
Good for the customer and the environment
We switched to Diamond Energy for our electricity supply a year ago. We are committed to renewable energy and Diamond build, own and operate multiple solar, wind and biogas plants around the country. In addition, they support ConservationSA of which we are members. Their rates are more than competitive with Origin our previous supplier, their service has been excellent, and they don't use their muscle with the government to keep power prices high and emissions intensive.
Exceptional Customer Service Always
We've been with this company for three years now. I've had to call them with two issues (not their fault)and both times they've worked to help solve it super easily without a thousand transfers or follow up calls.
Their pricing plan is simple and easy to understand and the service is faultless as well as sustainable!
The best electricity retailer by a mile!!!
For a start someone answers the phone-a real and FRIENDLY person-and NOT through a chain of extra choices
Secondly-its someone in Camberwell,Melbourne AUSTRALIA and they have time to listen-and make decisions re offers etc
Thirdly the phone person is informed smart and capable of dealing with just about anything you may want to know.
Fourth the processes to set up accounts and other matters are quick and simple
Finally the follow up is first rate,detailed and fast. Alex was super efficient friendly and remembered previous calls and correspondence-VERY impressive
Have moved both my accounts to Diamond now.
A company that does what it says.
Have experienced excellent service and backup over the last 4years with all aspects of our account and with other saving offers being explained in a most unselfish manner, which has saved us plenty. Great information and plenty of time given on payment of direct debits. Diamond Energy so much better than anyone electric or solar electric. Thank you.
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