Great service - they answered the phone!
I heard about Diamond Energy and decided to join up because they support renewable energy. I called up and to my surprise they answered the phone with only a couple of rings. I was expecting to wait in a queue for ages. They gave me good advice and I then signed up in a couple of minutes on their website. Easy - no hassles. I would recommend them to anyone. Their rates are good too.
Not Happy Jan !
I used Diamond Energy as a result of the feedback on this site, given they received 4 stars feedback. My experience is sadly not a happy one though folks. I moved to QLD about 4 months ago from NSW, and as part of the move signed up with Diamond. In the initial signup call, I was told as I had Solar Panels I would be entitled to a feed in tariff of 43c because of the property was on the old contract, instead of the 8c and it was locked in until something like 2020. I even have this in the contract I signed withy them. So I moved in the house, a...nd guess what- 3 weeks later the electricity was cut off as they had not sorted the paper work out with Energex so I’m told. It was off 24 hours and the food in the freezer was worthless, they promised to recompense me - that never happened. Then just last week I received my first bill, they not only charged me for Energex to reconnect me when they cut me off by mistake, but they also put me on the cheaper 8c tariff. When I called I received short shrift and arrogance from the manager denying I should be on the 43c tariff, quoting governmental regs. They suggested I cancel my contract with them when I mentioned the Ombudsmen which I will be... found them arrogant, unhelpful (especially during the power cut off), as well as poor, poor customer service. Very sad considering the rating it received on this site. I cant wait to get rid ! Supposed to be chaep rates - that was rubbish Shocking customer service, not truthful about which Tarrif I was going on, and not truthful about compensation for loss of power.
Seem like very progressive power company
Very happy to say that they are at least as cheap as Origin who we switched from. Only power company I know of who support the Renewable Energy Target (RET) of 20% by 2020. Very happy happy with their and the bill seems easy to read too. Did take a while to switch over but that just meant my bill was delayed so who cares about that :-)
Renewable energy and supporting increased low carbon electricity.
Got put onto this company through the people we got solar panels from. they are solar specialists and only deal with homes with solar panels. Easy to deal with. very good customer service. we have not paid more than $285 dollars on electricity in the last 12 months. They give and extra rebate for the energy put back into the grid. highly recommended to all.
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