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Diamond Energy

Diamond Energy

3.9 from 95 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.0 (1)
  • Customer Service
    2.5 (2)
  • Rates and Fees
    3.0 (1)
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Indiana B.
Indiana B.Sydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Fees quite high and unreliable customer service

published
  • Transparency
  • Customer Service
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Max
MaxSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Overpayment trying to get a refund

published

I like Diamond Energy but am currently very disappointed with Thier current policy in refunding overpayments of Thier account I decided to use Thier smooth pay which works really well however I recently requested a partial refund due to the balance being in excess of 846 dollars My average account being 245.00 dollars I was told this would take up to ten weeks Very dissatisfied not acceptable

April 11th 2019 Update: Re Over Payment Refund Diamond Energy

I am pleased to advise that Diamond Energy did refund my over payment after communicating my displeasure on there earlier advice that it would take up to ten weeks being there next billing period, Thank you Diamond Energy

  • Customer Service
  • Incentivised Review No
  • ServicesElectricity
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kwv42
kwv42QLD, 4216
  • 23 reviews
  • 22 likes

Diamond energy, no energy to fix issues

published
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  • Verified

Not a happy customer

published

There is no point calling their customer service as they don't seem to do anything. Requested to change over to them asap to get the most out of my new solar panels with extra cost involved. Complete mess up, finally connected after 3 months. I feel that I have been very clear with what I wanted. But they have no provide me with what I am expecting.

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Not their problem.

published

Company failed to call and let me know my power had failed to shut off. Then received a 200 dollar bill 3 months later after bein told my account was closed. I was required to pay plus extra disconnection fees. No courtesy or accountability. Would not recommend.

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Tony M
Tony MMelbourne
  • 10 reviews
  • 25 likes

Diamond Energy

published
Tony M
Tony M

just to update, first bill with POWERSHOP was only $80 for the month so already saving over $50 compared to last bill with Diamond Energy. Lets see what happen over next coming months to really compare.

Tony M
Tony M
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Catherine M
Catherine Mstanmore
  • 5 reviews
  • 9 likes
  • Verified

Be aware or the disconnection and termination fees

published
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jr
jr
  • 19 reviews
  • 18 likes

Hopeful at first now just don't want to deal with them

published
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Questions & Answers

Chrome F.
Chrome F.asked

Is Diamond energy really off peak for the whole weekend?

No answers
emily s.
emily s.asked

Should I only go with Diamond Energy if I have solar panels? I am moving out and will be renting so we won't have solar, will it still be a reasonable price?

1 answer
trumpetgirl
trumpetgirl

I think they do a bill compare if you ask them. They did it for us. They're good even with no solar.

Rochie
Rochieasked

I'm looking at Diamond Energy, I'm in an apartment so trying to work out whether I need solar panels or not?

1 answer
trumpetgirl
trumpetgirl

It would be tricky to get solar panels in an apartment but Diamond energy is sourced from renewables, so at least you know you're helping the planet!

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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