Diamond Energy

I had an extremely productive discussion with the Diamond Energy call centre - the staff member was incredibly knowledgeable, and was able to get deep into the technical aspects (and it was a low-level technical issue).

I am impressed that Diamond Energy staff are so technically literate, and very good communicators.

Thank you Diamond Energy, and thank you to Annie N for her excellent work!

Have been using Diamond Energy for about 5 years - we chose them for originally for their focus on renewables but have been pleasantly surprised by cost of electricity, as I was expecting to pay more. Their customer service is fantastic. Whenever I have had reason to call them, the call is answered within a few rings, the person on the other end is friendly, helpful and knowledgeable. We are very happy customers.

I'm very happy to support a power company that invests in and promotes renewable energy, and have found Diamond Energy service is superb.
But on this hot summer day, it would be great to know what percentage of the electricity our aircon is using actually comes from renewables (solar, wind etc). We don't have rooftop solar due to shading from our tall Manna Gums, so we must rely on the government and the power companies to quickly transition power generation away from fossil fuels.

Have been with Diamond Energy for 2 or 3 years now. Excellent service. Real people answer the phone and help. My bill has reduced with time so I find it OK. Power supply reliable (in Brisbane). Can't speak highly enough about them. My mother is with another company and pays nearly the same as our household with 4 people.

Everything has just been easy, even through moving apartments. on the phone they are patient and answer all my questions. Have been with them for about two years and am very happy.

Real Aussies answer your phone call everytime in no time.

Friendly professional even when there are issues.

Best company I have been with out of everyone over the years.
Highly recommended!

While the service is reliable with only one drop out in 18 months, the prices are rather high in my area. Prices begin at 28.4900 c/kWh and move up to 30.6900 c/kWh with higher usage. I can commend their quick activation only taking a day or two to turn my apartment on.
I had thought the company held a good reputation and signed up after leaving home. I have now found that their customer service is sorely lacking with simple mistakes turning into angry affairs.

I was not sent my latest bill, I've checked all spam and trash boxes and have fou...

Have electricity with solar feed-in. Reliable power with no drop outs. Have been with Diamond for several years and customer service has always been great, easy to deal with etc. Set up process was super simple.

I have been with Diamond Energy for some years now and have found them to be consistently pleasant, helpful, efficient and cheap. Apart from short breaks in supply during the occasional electricity storm I have had no power interruptions.

Diamond Energy you are amazing! I found myself in difficult times and unable to pay my bill in full . I called customer service to discuss and i was so nervous and had some anxiety initially... i even worked myself up to make the call. This was due to previous bad experiences in the past. Well! The lady i spoke to was so warm and friendly and completely understanding. I was soon relaxed and felt like i was talking to someone i knew. She efficiently and calmly helped me to a solution and I didnt feel any judgements upon me at all. Congratulations Diamond on having staff who truly are “ Diamonds in the rough”

Finally, an electricity company that is transparent and offers great service. We have a premium feed-in tariff. When we're in credit, Diamond pays our bank account on the day the invoice is due. Never had that before! They rank second on the Greenpeace Green Electricity guide, with all renewables (no fossil fuels). That's the most important factor for us.

Life is not always about the cheapest price as cheap service usually hangs together with it. Diamond Energy goes against this by offering very competitive prices and best of all, excellent customer service. I have called a number of times and the call gets answered straight away by very friendly Aussies who sort out problems on the spot. It makes customer service at the other retailers look like a complete joke.

Used Diamond energy for our electricity. Quick setup incl direct debit. Excellent customer service via phone (no anoying menus). Detailed and useful quarterly usage reports via email.

Hands down the best electricity company I have ever dealt with. And the only one to ever offer me discounts. If you believe renewables are the future, I'd recommend them.

House is 100% electric.
Switched over a couple of years back form another supplier after they upped their pricing and did not tell anyone.
Diamond Energy are easy to deal with and their supply charges seem to be a little cheaper than all the others I have checked with.
I check constantly what other suppliers charge, Diamond Energy still rate the best.
Billing is easy and direct debit is convenient.
My only criticism is that you cannot access your account on their web page as you can do with others.
With all the discounts I have obtained with them, my bills are almost manageable.
At this stage I am a happy Diamond Energy customer.