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Diana Removals

Diana Removals

1.9 from 18 reviews · View Statistics

Reviews

1.9

18 reviews
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    Jak

    JakGreater Melbourne (Metropolitan), VIC

    • Verified

    Liers! SCAM ALERT

    published

    I agree with Matthew I’ve referred to ACCC. They hold your belongings hostage till you pay the amount they say and even though you ask if there are any hidden costs there are. Very slow employees, start the clock around the block, did everything to extend time. Extremely unprofessional. It’s $40 an hr for fuel they charge in the end, “tape” they apparently use without your consent for a high price and tolls. This is after their sellers have told you only 108 an hr with 40 dollars fuel. Scammers with “sima” I’m charge of the business model to steal your money and not answer your questions afterwards or breakdown costs. AVOID, AVOID, AVOID!!!!!!!!!!

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    Matthew

    MatthewGreater Melbourne (Inner), VIC

    • Verified

    Not only are they the worst, they stole from me

    published

    They do not send professional movers, they are slow and took breaks at the top of every hour. I know they have stolen an I phone cable from me, and did not care at all even when i confronted them about it. They never bothered to give me a receipt on the day and took 2 weeks to get it. They have a lot of hidden charges they don't like to tell you until they are already their and you have no choice. they overcharged me and took 3 weeks to get that money back, had to threaten with better business bureau just to get the slightest action. Do yourself a favor and never use this company. They are expensive, horrible value for money.

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    Fiona

    Fiona Greater Melbourne (Inner), VIC

    • Verified

    Check your invoice

    published

    I asked for a copy of my invoice post move & it did not add up, so I asked for a refund of the difference & was told it was $29 for tolls between Kensington & Moonee Ponds VIC, you do not use tolls to get between these suburbs & they also followed me so that is a BIG LIE. Currently fighting to get my money back that I am owed.

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    Bec GP

    Bec GPGreater Melbourne (Inner), VIC

    • Verified

    If I could put a 0 star I would!

    published

    I waited 6 hours for the truck to arrive. They would not call me when I have requested a call as it was taking such a huge length of time.
    When at my property, staff (no fault of their own) refused to bring in my belongings unless I paid. I asked to speak to a manager due to the length of time waiting. I was refused. I was then told I could not have my belongings back unless I paid. WORST COMPANY EVER! DO NOT USE THESE PEOPLE.

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    Sam s

    Sam sGreater Melbourne (Metropolitan), VIC

    • Verified

    Deliberately took their time to get more money. Blacked when I rang and questioned the hours worked.

    published

    Three bedroom unit with everything pre packed and ready to go except the beds took a whooping 7.5 hours for two blokes. 16 boxes, two beds, three chest of draws, one couch, dishwasher, washing machine,dryer, two bed side tables, dining table, 6 chairs, 2 TVs and a RV cabinet. Distance was 2.6km from moving address. Was supposed to be charged for 2 hours minimum and then after by the minute. Clearly wasn’t as got a bill for $877 for all of that. Called up Diana and told him about the situation and he said his manager would send him an email for the complaint and sort it out. Then proceeded to blocked my number and clearly wasn’t able to resolve anything. Just took my money and ran.

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    Ashleigh

    AshleighGreater Melbourne (Inner), VIC

    • 2 reviews
    • Verified

    Moved slow to rack up the bill

    published
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    Jenelle

    JenelleGreater Melbourne (Outer), VIC

    • Verified

    Random charges added on the day

    published

    We moved 5 mins down the road and were charged for tolls and tape, both of which were not used. We live 30 mins from any tolls! It wasn’t itemized on the bill and I had to ring for an explanation. The workers were ok on the day, they worked hard but were pretty slow.

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    Suze

    Suze

    • 2 reviews
    • Verified

    Avoid ..... Disgusting service..... No insurance....

    published

    Moved me from Blackburn to Olinda and left my bed broken as well as dismantled.
    [name removed] is rude and has no customer service skills and no insurance as advertised it seems!
    Do not use this company as a disaster from start to finish. Unprofessional and even the truck used broke down..... not recommended

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    • Verified

    Scams - not worth it

    published
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    Phil B.

    Phil B.Greater Melbourne (Inner), VIC

    • Verified

    Ended up costing way more than it was supposed to

    published
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    Mallika K.

    Mallika K.Greater Melbourne (Outer), VIC

    • Verified

    Efficient movers finished the job quick

    published

    I booked a 5 ton truck for moving to a new house in the suburbs of Tarneit. My family of four got enough items to go in 26 boxes though luckily we had very less furniture as we always preferred to live in semi furnished homes. So we had only a couch, three beds, some racks and shelves, TV and other few miscelleanous home items. Anyways based on our inventory list the truck and two men team from Diana removals was perfect for our needs. The team completed the job taking only about 3.5 hours and deducted our deposit from the final bill.

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    • Verified

    Thank you Diana Removals

    published

    On 30 December 2019, it was 43 degrees Celsius and we're moving the contents of a 3 bedroom house 100km! The men were fantastic and we're running up and down the ramp to the truck, packing everything safely and efficiently. Our experience with Diana Removals is excellent. A long day with gruelling conditions and the guys didn't stop. Great job, thank you!

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    Larry

    LarryGreater Melbourne (Metropolitan), VIC

    • Verified

    The work was quick

    published

    The work I saw the guys do was done with utmost professionalism and politeness. The guys were keeping me posted on their status so I can give my thoughts on how valuable and fragile the items were, helping them take their packing productively. Our small truck was filled well without any items hanging loose. The whole move to New place at Surrey Hills was done in three hours beating my assumption.

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    Rose

    RoseGreater Melbourne (Metropolitan), VIC

    • Verified

    Do not book this company

    published

    Our experience echos all the negative experiences above. We recently moved with this company and it was the worst and most expensive moving experience I have ever had. Stay away!

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    Khadija

    KhadijaGreater Melbourne (Inner), VIC

    • Verified

    If I could give negative stars, I would

    published
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    Marie-Claire R.

    Marie-Claire R.Greater Melbourne (Inner), VIC

    • Verified

    Avoid this company

    published
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    • Verified

    Do not use this company

    published
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    Karma

    KarmaMelbourne

    • 2 reviews
    • 4 likes
    • Verified

    Read the small print even though it isn’t clear!!!

    published

    I ordered a 5 tonne truck at $95 per hour but it wasn’t quite big enough and we had to make 2 runs. Took 5 hours all up to take to a storage facility 2.1km away. But I was charged for a 6 tonne truck even though I didn’t have one, at $120 for the same time of 5 hours. How does that make sense? Surely it should be on the time taken for the actual truck size you have. Read the small print under payments and clearly ask them for charges if you need to do multiple trips. Always get a size truck bigger then you need.

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    Questions & Answers

    Jack London

    Jack Londonasked

    These guys were otherwise known as "Amovers" who contract out to Shelly removals. Before you move make sure your removalist is a member of AFRA Australian Furniture Removalist Association. These guys are not?

    No answers

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