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Dick Smith

Dick Smith Questions & Answers

2.8 from 917 reviews

62 questions from our users

The Versatile P.

The Versatile P.asked

why can I not contact you to return an item that was not what I ordered!

No answers

Little Angels -.

Little Angels -.asked

I have bought the microphone from Dick Smith, it’s not working. I can’t contact Dick Smith, what can I do?

2 answers
Kendrick B.
Kendrick B.

Hi,
Have you tried going to your order history, clicking on the product and then going to contact?
(I am not from Dick Smith)

Fired Up
Fired Up

Kendrick is correct and that is how I have successfully contacted them too.


Mr Anthony Shah

Mr Anthony Shahasked

Why your customer service department do not reply to emails re a problem with a product , first email now no replies maybe due to me stating I will return product. I feel like this is not good service , I know so, If a problem no interest from them or mention of money back seems to be no interest from them

Re Mr Anthony Shah

No answers

Sean A.

Sean A.asked

Hi Dick Smiths (Kogan),

Are you able to provide a method of contacting you that works? The website takes you around in circles and doesn't have a legitimate way of contacting customer service for returns. Should we be contacting Kogan your parent company for returns? please provide guidance and or the correct email/phone number to contact you.

1 answer
Sean A.
Sean A.

I have reported Dick Smith's online to the ACCC, i suggest everyone do the same also.


Travis C.

Travis C.asked

How do I follow up with Dick Smith to track order. Order now shows cancelled with refund pending. I didnt cancel. Full Payment has been made.

No answers

Melissa C.

Melissa C.asked

Extremely worried after reading reviews whether I will receive my item ?? Are the apple air pods australian stock as advertised ??

2 answers
Neveragain
Neveragain

I have absolutely no idea, but I really wish I had read the reviews before I ordered them. Im not even sure if I will receive my order which is also a Christmas present. We need to get that website shut down. Im working on it.

Fired Up
Fired Up

Logically ... dont buy if you dont believe the ads!


christina

christinaasked

Can I please cancel my order right now? You have no way of contacting your customer support and I need to cancel the order please.

1 answer
Fired Up
Fired Up

No as per the (change of mind) conditions in their website


Jason S.

Jason S.asked

Can anyone supply me with the contact or any contact number so I can abuse them about my order which Australia Post is still waiting for but haven't received thanks

5 answers
jakemellon123
jakemellon123

There is no phone number OR email mate, you can only log a help desk problem and wait for them to respond its a joke!! They double charged me for an item weeks ago and still havent sorted out nor will they write back to my emails!!

Jason S.
Jason S.

I've sent 2 emails today praying I will get my item now after reading all these reviews I only order last wed so still hoping

Conscious Consumer
Conscious Consumer

I used help@dicksmith.com.au but never received a phone number. Such a joke.


Nerida Slattery

Nerida Slatteryasked

I ordered and paid for an ice maker but no confirmation it has been received even though the money has come out of my account how can I tell if you are genuine

No answers

Gail O.

Gail O.asked

Hello, does dick smith have zippay thx Regards Gail Oakes

1 answer
Fired Up
Fired Up

But the answer is in their website


Ganesh S.

Ganesh S.asked

Hi ,
A week back I bought samsung S10 plus just more than a week from dick smith website. When I received it from post office the seal of box was broken. Looks like mobile was already being used. I had chinease (Hong Kong ) as default language and other applications like linkedin were also already installed. I bought a brand new device not sure why I am getting this product. I have contacted dick smith through email enquiry but its been a week havent heard back yet. Could you please have a quick response and get back to me. Thanks.

No answers

Gilda C.

Gilda C.asked

are the deluxe magnetic underlay pure wool or are they mixed with polyester
Why dosentit say what gsm the wool is

No answers

Wayne

Wayneasked

When your scores of 1 out of 5 outnumber the 5 out of 5, how can you keep giving the same poor response to your customers? Why do you even bother responding to them? I am glad this site exists to save at least some people from what would otherwise have been a horrible experience.

No answers

Hannah Oconnell

Hannah Oconnellasked

what are the refurbished iphones like and how do i cancel an order

No answers

Bella Chen

Bella Chenasked

I left wrong email address with my order what do I need to do next ?

No answers

Maw

Mawasked

What are refurbished ab grade iPhones and can we cancel our order

1 answer
Just M.
Just M.

Actually, all Dicksmith phones ARE genuine, but some have flashed ROMs, which Samsung will often say isn't genuine.


gautam t.

gautam t.asked

I bought. Ukele and received just now and I am trying to tune with the tuner that I had received but running keeps dropping
Once I tuned and when I recheck it’s dropping.

No answers

Googs

Googsasked

I need a tax invoice for the Apple Mac I bought from you online recently.

No answers

tjmort

tjmortasked

I received a FAULTY product (order NZQKUTKW) and have lodged 2 complaints to have another non faulty product sent - NO REPLY from anyone. Ticket numbers is 7245712 and 724141. Photos supplied.
Not happy.
Can someone please reply or send me another product or very bad reviews will be written everywhere.

No answers

jeff g.

jeff g.asked

How do you delete an item from a dick smith cart.

No answers

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