As of May 2016, Dick Smith has been acquired by Kogan.
62 questions from our users
I have bought the microphone from Dick Smith, it’s not working. I can’t contact Dick Smith, what can I do?
Why your customer service department do not reply to emails re a problem with a product , first email now no replies maybe due to me stating I will return product. I feel like this is not good service , I know so, If a problem no interest from them or mention of money back seems to be no interest from them
Re Mr Anthony Shah
Hi Dick Smiths (Kogan),
Are you able to provide a method of contacting you that works? The website takes you around in circles and doesn't have a legitimate way of contacting customer service for returns. Should we be contacting Kogan your parent company for returns? please provide guidance and or the correct email/phone number to contact you.
How do I follow up with Dick Smith to track order. Order now shows cancelled with refund pending. I didnt cancel. Full Payment has been made.
Extremely worried after reading reviews whether I will receive my item ?? Are the apple air pods australian stock as advertised ??
Can I please cancel my order right now? You have no way of contacting your customer support and I need to cancel the order please.
Can anyone supply me with the contact or any contact number so I can abuse them about my order which Australia Post is still waiting for but haven't received thanks
There is no phone number OR email mate, you can only log a help desk problem and wait for them to respond its a joke!! They double charged me for an item weeks ago and still havent sorted out nor will they write back to my emails!!
I've sent 2 emails today praying I will get my item now after reading all these reviews I only order last wed so still hoping
I ordered and paid for an ice maker but no confirmation it has been received even though the money has come out of my account how can I tell if you are genuine
Hello, does dick smith have zippay thx Regards Gail Oakes
A week back I bought samsung S10 plus just more than a week from dick smith website. When I received it from post office the seal of box was broken. Looks like mobile was already being used. I had chinease (Hong Kong ) as default language and other applications like linkedin were also already installed. I bought a brand new device not sure why I am getting this product. I have contacted dick smith through email enquiry but its been a week havent heard back yet. Could you please have a quick response and get back to me. Thanks.
are the deluxe magnetic underlay pure wool or are they mixed with polyester
Why dosentit say what gsm the wool is
When your scores of 1 out of 5 outnumber the 5 out of 5, how can you keep giving the same poor response to your customers? Why do you even bother responding to them? I am glad this site exists to save at least some people from what would otherwise have been a horrible experience.
What are refurbished ab grade iPhones and can we cancel our order
I bought. Ukele and received just now and I am trying to tune with the tuner that I had received but running keeps dropping
Once I tuned and when I recheck it’s dropping.
I received a FAULTY product (order NZQKUTKW) and have lodged 2 complaints to have another non faulty product sent - NO REPLY from anyone. Ticket numbers is 7245712 and 724141. Photos supplied.
Can someone please reply or send me another product or very bad reviews will be written everywhere.
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