- Online store
The dishonest salesperson gave misleading information to ensure the sale
I had already ordered my items from another company, but the lead time on delivery was around 3 weeks. I subsequently enquired at other places about stock availability and received a call from Digital Cinema.
I inquired as to when I could expect the goods to arrive, to which the answer was: "within four days". I paid an extra $200 to Digital Cinema as compared to the original order because I did not want to wait 3 weeks.
Five days went by and the items were still interstate. I spoke to another salesperson from Digital Cinema and they informed...me that the four-day delivery timeframe quoted to me would never be possible and that the minimum would be five days, with a more likely figure of 15 days, due to COVID-19 restrictions. One of the items in my order took 25 days to arrive. My decision to cancel my original order and purchase from Digital Cinema was solely based on the assurance that I would receive the goods in a timely manner. If I had have known that the likely timeframe would be 15 business days, I never would have placed an order with them. The original advice was entirely misleading, either deliberately to ensure the sale, or out of ignorance. Either way, I was out of pocket $200 and received my order around the same time as the original.
Superfast Delivery and a Great Deal
Ordered over the phone late afternoon and it was delivered next morning!!
And got a good deal as well!
Very highly recommend them!!
Initial order was lost, The Company sent out another unit and i received it within a week. Made amends on initial mistake. Appreciate the effort made.
I was amazed at how fast and efficient their service was. Less than 24 hrs i had my speaker delivered to the door. Product was in mint condition and their customer service was exceptional!
Worst experience I've ever had as a customer.
I placed an order for a set of speakers and stands from their online store at the beginning of December. Initially, I was told that they were waiting for their supplier to get them in stock. Then, I was told that the supplier would ship them to me directly. That they had arrived at the suppliers, and were in the process of being shipped. After all that, they tell me the supplier never had the speakers in the colour I ordered them, and nothing was shipped. In the 2 and a half months that this process took, the only official contact I received fr...om them, was the invoice, and order confirmation email that was sent to me the day I placed the order. I had to call them multiple times trying to get any information about my order. They have agreed to cancel, and refund my order in full. But this is absolutely the worst experience I've ever had as a customer.
fantastic service and price
Was hesitant to purchase demo speakers sight unseen but the description and packaging was 1st rate. I am an advocate for the store. Will purchase more once the budget allows.
Could not be happier with the service, delivery and product. Thanks Atish.
Awesome over the phone support and advice, awesome price and negotiation, awesome delivery times and everything arrived pristine condition. Could not be happier. Went to our local stereo sales store and literally got fobbed off, suited me I got to spend a buttload of money with these guys instead. Make sure you call Atish and the team for all of your home theatre and audio needs, you won't be dissapointed.
Problem but solved very quickly
We ordered a CD player and when it arrived it worked for 2 tracks then stopped working. I phoned their service and we discussed things to try. It would not work again so they sent me a return voucher and I have now received a full refund. Great service. Very helpful staff.
Superb Professional Personalised Service
Attish and his Team are the Best you can get when it comes to knowing their products . They are very keen to help you out and have great patience in helping you choose the right product for your needs .
The website is so easy to navigate and in conjunction with the chat site its so easy to choose the product you want .
Not only the service is excellent but the prices for the best quality is second to none .
I have shopped for hi-fi for over 30 years and this company is by far the best I have dealt with as they continue to care after you have given them your business .
Rudest customer service
Used the chat box so I could talk to someone who can help me about a product. This guy named Atish is extremely rude who unfortunately happens to be the chat box guy. The conversation started with him saying "Hi", then I replied with "Hi". Took a while for him to reply so I said "no reply". He then replied with "no reply to what?" then followed with "you would have liked me to say Hi again?". Instead of asking the customer "how can I help you today". He didn't. Then as the conversation led to argument on how he should treat the customers, he t...hen said "is this a prank of some sort". I said that this isn't a prank. I ended up not telling him what products I wanted because there was no point of discussing it with a person who doesn't treat their customers well. This guy obviously needs proper training.
Great price and good service
I was looking for a DAP and found the Pioneer XDP-30R on sale on the Digital Cinema website. I called to obtain more product info and was told that only the silver version was available. I made the order online unit and was surprised to receive a phone call the following day from an employee apologetically informing me that the silver version was unavailable. The website had incorrectly allowed a choice of colour and I had left the default colour as silver. He confirmed that I was happy with a black unit.
Very happy with the product, service and delivery.
Just purchased a pair of KEF LS50 online for a unbelievable price. They arrived promptly the next after the online purchased. Just want to congratulate staffs at the Digital Cinema for their excellent and prompt service. I'm loving the sound of the LS50. Thank you.
The reviewer stated that an incentive was offered for this review
Perfect service and great products
Ok I will just say easy to the employees where helpful and helped me with getting the right products and the big sales made a lot cheaper too so I am thankful for everything
Went into digital cinema over the weekend to have a browse, I was not sure of what projector would best fit my room. Atish is very knowledgeable and he helped me pick out the best projector and screen for the space we had to work with . Would recommend to anyone
The reviewer stated that an incentive was offered for this review
I called up because I was not sure which headphones to buy, and Atish was provided me with great help, gave pros and cons of each and helped me make the decision. Highly recommended
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