- Online store
The dishonest salesperson gave misleading information to ensure the sale
I had already ordered my items from another company, but the lead time on delivery was around 3 weeks. I subsequently enquired at other places about stock availability and received a call from Digital Cinema.
I inquired as to when I could expect the goods to arrive, to which the answer was: "within four days". I paid an extra $200 to Digital Cinema as compared to the original order because I did not want to wait 3 weeks.
Five days went by and the items were still interstate. I spoke to another salesperson from Digital Cinema and they informed...me that the four-day delivery timeframe quoted to me would never be possible and that the minimum would be five days, with a more likely figure of 15 days, due to COVID-19 restrictions. One of the items in my order took 25 days to arrive. My decision to cancel my original order and purchase from Digital Cinema was solely based on the assurance that I would receive the goods in a timely manner. If I had have known that the likely timeframe would be 15 business days, I never would have placed an order with them. The original advice was entirely misleading, either deliberately to ensure the sale, or out of ignorance. Either way, I was out of pocket $200 and received my order around the same time as the original.
Worst experience I've ever had as a customer.
I placed an order for a set of speakers and stands from their online store at the beginning of December. Initially, I was told that they were waiting for their supplier to get them in stock. Then, I was told that the supplier would ship them to me directly. That they had arrived at the suppliers, and were in the process of being shipped. After all that, they tell me the supplier never had the speakers in the colour I ordered them, and nothing was shipped. In the 2 and a half months that this process took, the only official contact I received fr...om them, was the invoice, and order confirmation email that was sent to me the day I placed the order. I had to call them multiple times trying to get any information about my order. They have agreed to cancel, and refund my order in full. But this is absolutely the worst experience I've ever had as a customer.
Sold a 6 year old manufactured product as new.. stay away from these cheaters
Purchased JBL 570 ATMOS pack from them, the speakers received had terrible box and packaging, manufactured in 2012/2103... selling in 2020 as new. They are not ready to refund or exchange with new product. Stay away from these cheaters....
Rudest customer service
Used the chat box so I could talk to someone who can help me about a product. This guy named Atish is extremely rude who unfortunately happens to be the chat box guy. The conversation started with him saying "Hi", then I replied with "Hi". Took a while for him to reply so I said "no reply". He then replied with "no reply to what?" then followed with "you would have liked me to say Hi again?". Instead of asking the customer "how can I help you today". He didn't. Then as the conversation led to argument on how he should treat the customers, he t...hen said "is this a prank of some sort". I said that this isn't a prank. I ended up not telling him what products I wanted because there was no point of discussing it with a person who doesn't treat their customers well. This guy obviously needs proper training.
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Terrible customer service.
I tried to contact a sale assistant on chat box online to get recommendation for my home theatre system. The staff named [Name Removed] just repied "We are very busy, we do not have time for you". "Great" customer service. Will never buy anything from them.
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