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Digital Cinema
4.2 from 75 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.2
75 reviews
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (1) · No (5)
  • Shipping
    1.0 (2)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes (0) · No (6)
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Tim W
Tim WMelbourne
  • 5 reviews
  • 3 likes

The dishonest salesperson gave misleading information to ensure the sale

published
Shipping
1/5
Incentivised Review No
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Worst experience I've ever had as a customer.

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Siddharth Patel
Siddharth PatelGreater Melbourne (Outer), VIC

Sold a 6 year old manufactured product as new.. stay away from these cheaters

published

Purchased JBL 570 ATMOS pack from them, the speakers received had terrible box and packaging, manufactured in 2012/2103... selling in 2020 as new. They are not ready to refund or exchange with new product. Stay away from these cheaters....

Product Quality
1/5
Shipping
1/5
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xtercal
xtercalWallsend

Rudest customer service

published
Product Quality
1/5
Incentivised Review No
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Francis M.
Francis M.Sydney, NSW

Rude staff

published

Rude staff. I was going to buy a pair of KEF Q350s as they had it advertised very cheap. I asked a staff member if they had one on the floor he said no, I then asked if they had any B&W 606’s on the floor, he said no again then he walked away without saying anything else. I drove 40 minutes to come to this store only to be met by rude staff members. It was a missed sale for them and a waste of time for me.

Customer Service
1/5
Incentivised Review No
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Terrible customer service.

published

I tried to contact a sale assistant on chat box online to get recommendation for my home theatre system. The staff named [Name Removed] just repied "We are very busy, we do not have time for you". "Great" customer service. Will never buy anything from them.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Chee
CheeSydney, NSW
  • 3 reviews
  • 5 likes

Home theatre installation with no amplifier/receiver

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Brodie
BrodieCanberra 2600, ACT

BEWARE 25% restocking fee

published
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Money Hungry

published
Digital Cinema
paul H.Digital Cinema

Before leaving a review we would love to have the chance to resolve the issue. I'm happy to help.

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James Q
James QPrahran

A bunch of clowns...

published
Digital Cinema
paul H.Digital Cinema

Yes the colour was not available and we apologise. We refunded the purchase the same day by Paypal bank transfer. Take a few days as it's was a bank transfer. Sorry for the inconvenience

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FrankF
FrankFCentral Highlands and Goldfields, VIC
  • 6 reviews
  • 7 likes

Check things closely

published

Their site calulated postage for some earbuds as $15. I got on chat to check this, and they said that the earbuds would ship from Australia, and that $15 was the correct price. Did not buy. I'd be wary of dealing with them.

Digital Cinema
paul H.Digital Cinema

Earbuds boxes are larger than the earbud themselves and we also need to cover insurance. Delivery cost can vary depending on the Area around Australia.

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Aman87
Aman87Sydney, NSW
  • 7 reviews
  • 22 likes

Terrible experience -- Digital Cinema Auburn

published
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Arrogant Sales staff

published

Rang up to enquire about a product and was forced into telling them i would purchase today to get a price. Then was on hold for over 5 minutes only to be told i need to purchase today to get a price. Finally was given a price a and said i would call them back and they hung up on me! If i could give 0 stars i would!!

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leeks
leeksperth

Woeful post sale service!

published

Everything was satisfactory before the sale was made, price match was given and on a product that was quite hard to find in Australia. However once the sale was made and they had received my money it all fell apart. The speaker I had purchased sat in store for a week before anyone noticed that it hadn't been shipped and then after my phone calls were handed around the store and return calls were promised I had to chase up (repeatedly) to resolve the situation. Sub par customer service from my experience.

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Rohan
RohanFar North Queensland, QLD
  • 24 reviews
  • 20 likes

Please Keep away

published
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Questions & Answers

romy d.
romy d.asked
Digital Cinema

Which Marantz Reciever is comparable in Technical Specs to Pioneer's SC-LX701

No answers
mehr
mehrasked
Digital Cinema

They are asking for deposit, should i do it? Seems sketchy idk

1 answer
godfrey
godfrey

I have had great dealings with this company and if you are wanting to secure a great deal paying a small deposit should not be a problem ..
As they need to have some sort of commitment from you as well ..
Cheers and all the best ..

Get an answer from our members and Digital Cinema representatives

Digital Cinema

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