- Online store
The dishonest salesperson gave misleading information to ensure the sale
I had already ordered my items from another company, but the lead time on delivery was around 3 weeks. I subsequently enquired at other places about stock availability and received a call from Digital Cinema.
I inquired as to when I could expect the goods to arrive, to which the answer was: "within four days". I paid an extra $200 to Digital Cinema as compared to the original order because I did not want to wait 3 weeks.
Five days went by and the items were still interstate. I spoke to another salesperson from Digital Cinema and they informed...me that the four-day delivery timeframe quoted to me would never be possible and that the minimum would be five days, with a more likely figure of 15 days, due to COVID-19 restrictions. One of the items in my order took 25 days to arrive. My decision to cancel my original order and purchase from Digital Cinema was solely based on the assurance that I would receive the goods in a timely manner. If I had have known that the likely timeframe would be 15 business days, I never would have placed an order with them. The original advice was entirely misleading, either deliberately to ensure the sale, or out of ignorance. Either way, I was out of pocket $200 and received my order around the same time as the original.
Rudest customer service
Used the chat box so I could talk to someone who can help me about a product. This guy named Atish is extremely rude who unfortunately happens to be the chat box guy. The conversation started with him saying "Hi", then I replied with "Hi". Took a while for him to reply so I said "no reply". He then replied with "no reply to what?" then followed with "you would have liked me to say Hi again?". Instead of asking the customer "how can I help you today". He didn't. Then as the conversation led to argument on how he should treat the customers, he t...hen said "is this a prank of some sort". I said that this isn't a prank. I ended up not telling him what products I wanted because there was no point of discussing it with a person who doesn't treat their customers well. This guy obviously needs proper training.
Rude staff. I was going to buy a pair of KEF Q350s as they had it advertised very cheap. I asked a staff member if they had one on the floor he said no, I then asked if they had any B&W 606’s on the floor, he said no again then he walked away without saying anything else. I drove 40 minutes to come to this store only to be met by rude staff members. It was a missed sale for them and a waste of time for me.
Terrible customer service.
I tried to contact a sale assistant on chat box online to get recommendation for my home theatre system. The staff named [Name Removed] just repied "We are very busy, we do not have time for you". "Great" customer service. Will never buy anything from them.
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Questions & Answers
Which Marantz Reciever is comparable in Technical Specs to Pioneer's SC-LX701
They are asking for deposit, should i do it? Seems sketchy idk
I have had great dealings with this company and if you are wanting to secure a great deal paying a small deposit should not be a problem ..
As they need to have some sort of commitment from you as well ..
Cheers and all the best ..
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