Reviewer Photos & Videos
- Online store
The dishonest salesperson gave misleading information to ensure the sale
I had already ordered my items from another company, but the lead time on delivery was around 3 weeks. I subsequently enquired at other places about stock availability and received a call from Digital Cinema.
I inquired as to when I could expect the goods to arrive, to which the answer was: "within four days". I paid an extra $200 to Digital Cinema as compared to the original order because I did not want to wait 3 weeks.
Five days went by and the items were still interstate. I spoke to another salesperson from Digital Cinema and they informed...me that the four-day delivery timeframe quoted to me would never be possible and that the minimum would be five days, with a more likely figure of 15 days, due to COVID-19 restrictions. One of the items in my order took 25 days to arrive. My decision to cancel my original order and purchase from Digital Cinema was solely based on the assurance that I would receive the goods in a timely manner. If I had have known that the likely timeframe would be 15 business days, I never would have placed an order with them. The original advice was entirely misleading, either deliberately to ensure the sale, or out of ignorance. Either way, I was out of pocket $200 and received my order around the same time as the original.
Superfast Delivery and a Great Deal
Ordered over the phone late afternoon and it was delivered next morning!!
And got a good deal as well!
Very highly recommend them!!
I was amazed at how fast and efficient their service was. Less than 24 hrs i had my speaker delivered to the door. Product was in mint condition and their customer service was exceptional!
Great Service, attention to detail and outstanding Product
Very pleased with service, attention to detail and the product I purchased. Stunning appearance.
An outstanding piece of precision equipment by Denon: DRA-800H - 2ch Hi-Fi Network Receiver. HDMI inputs phono, analogue input, DAB+, bluetooth, wifi, A and B speakers, second zone separate source just to name a few features. The sound match with Jamo floor standing speakers is great. Hook the DAB+ antenna output to your TV antenna and I am hearing sounds I never heard before. How many receivers, amps, avr's with hdmi include a/b speakers these days with a push of a button?
Worst experience I've ever had as a customer.
I placed an order for a set of speakers and stands from their online store at the beginning of December. Initially, I was told that they were waiting for their supplier to get them in stock. Then, I was told that the supplier would ship them to me directly. That they had arrived at the suppliers, and were in the process of being shipped. After all that, they tell me the supplier never had the speakers in the colour I ordered them, and nothing was shipped. In the 2 and a half months that this process took, the only official contact I received fr...om them, was the invoice, and order confirmation email that was sent to me the day I placed the order. I had to call them multiple times trying to get any information about my order. They have agreed to cancel, and refund my order in full. But this is absolutely the worst experience I've ever had as a customer.
Excellent products. Highly recommend.
The online store is very easy to navigate and the staff were very pleasurable to deal with. I highly recommend Digital Cinema to anyone who is looking to purchase a Home Theatre setup.
Excellent customer service
I had the best day dealing with digital cinema. The customer service has been to top notch detailing the options and suggesting the right one. Waiting for the final installation.
fantastic service and price
Was hesitant to purchase demo speakers sight unseen but the description and packaging was 1st rate. I am an advocate for the store. Will purchase more once the budget allows.
- Physical store
after some confusion our warranty issue with an avr was sorted in a matter of minutes , offered to swap it over for us .the owner was polite and very helpful , I recommend if you have any issue with any equipment you go and talk to Paul h directly , he’s got it sorted.
Could not be happier with the service, delivery and product. Thanks Atish.
Awesome over the phone support and advice, awesome price and negotiation, awesome delivery times and everything arrived pristine condition. Could not be happier. Went to our local stereo sales store and literally got fobbed off, suited me I got to spend a buttload of money with these guys instead. Make sure you call Atish and the team for all of your home theatre and audio needs, you won't be dissapointed.
Problem but solved very quickly
We ordered a CD player and when it arrived it worked for 2 tracks then stopped working. I phoned their service and we discussed things to try. It would not work again so they sent me a return voucher and I have now received a full refund. Great service. Very helpful staff.
Sold a 6 year old manufactured product as new.. stay away from these cheaters
Purchased JBL 570 ATMOS pack from them, the speakers received had terrible box and packaging, manufactured in 2012/2103... selling in 2020 as new. They are not ready to refund or exchange with new product. Stay away from these cheaters....
Superb Professional Personalised Service
Attish and his Team are the Best you can get when it comes to knowing their products . They are very keen to help you out and have great patience in helping you choose the right product for your needs .
The website is so easy to navigate and in conjunction with the chat site its so easy to choose the product you want .
Not only the service is excellent but the prices for the best quality is second to none .
I have shopped for hi-fi for over 30 years and this company is by far the best I have dealt with as they continue to care after you have given them your business .
Rudest customer service
Used the chat box so I could talk to someone who can help me about a product. This guy named Atish is extremely rude who unfortunately happens to be the chat box guy. The conversation started with him saying "Hi", then I replied with "Hi". Took a while for him to reply so I said "no reply". He then replied with "no reply to what?" then followed with "you would have liked me to say Hi again?". Instead of asking the customer "how can I help you today". He didn't. Then as the conversation led to argument on how he should treat the customers, he t...hen said "is this a prank of some sort". I said that this isn't a prank. I ended up not telling him what products I wanted because there was no point of discussing it with a person who doesn't treat their customers well. This guy obviously needs proper training.
Great Products and service
Was overwhlmed at first with the range of products to choose from for our home theatre. I got quotes from Digital Cinema Auburn and one other hi fi store but DCA won hands down. They took the time to explain the equipment and I was completely satisfied all round.
Questions & Answers
Which Marantz Reciever is comparable in Technical Specs to Pioneer's SC-LX701
They are asking for deposit, should i do it? Seems sketchy idk
I have had great dealings with this company and if you are wanting to secure a great deal paying a small deposit should not be a problem ..
As they need to have some sort of commitment from you as well ..
Cheers and all the best ..
Get an answer from our members and Digital Cinema representatives
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