Disappointing due to bad quality
I was very enthusiastic about getting a Dillenger Premium Off-Road Conversion Kit for my Gazelle bicycle. On opening the box I found a heavily scratched Battery for which they issued a $50 refund. The installation was straight forward but I have to mention that I had a new cluster fitted by a licensed E-bike mechanic (hereby I kept my old complete rear wheel as a spare). From the start the motor made a scraping noise and it turned out that the electric motor was faulty for which a replacement was sent. Again I had the replacement motor fitted b...y a the same certified E-bike mechanic. I also noticed from the start that the spokes were very loose and after a few weeks 2 were broken , giving the wheel a little wobble. Not long after that another 4 spokes snapped and by now I was unable to ride the bike. Since I only use my bike for riding on Bike paths and food paths and not doing any off road tracking, you can understand my disappointment, I brought the wheel to a specialist in bicycle wheels and was advised not only to replace all the spokes but also the rim. The quality of the spokes, rim and spoke configuration was well below standards. The combination of the powerful motor and the extra weight of 8.5Kg do require a well constructed rear wheel. The total of the extra costs adds up to about $500. In conclusion, you get what you pay for is so true. The cheap offered priced (product from China) has to come from somewhere. The product is very disappointing but the after sales service from Dillenger Australia was very positive so far
Waiting for refund or replacement battery
Still waiting for a response from [name removed] about how to return a second battery as I didn’t bother with the first battery but after 2x batteries failing to work. I also paid for the more expensive lithium $330 which they were out of stock so purchased lead batt which is $150 less and died after a couple of rides. I am still wanting to know what happened with my change this was dec 2016 almost a year and I still don’t know
Questions & Answers
On my KT-LCD3 I want to change the Environment Temperature from Fahrenheit to Celsius. What do I do?
Is anyone out there who knows how to make the % icon appear on the C965 led panel ?
Lost keys what to do?
Get an answer from our members and Dillenger representatives
Other Vehicle Accessories, Parts & Tyre Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.