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Dimplex DC10RC / DC12RCBW / DC15RCBW

Dimplex DC10RC / DC12RCBW / DC15RCBW Questions & Answers (page 2 of 4)

DC10RC (3kW), DC15RCBW (4.4kW), DC12RCBW (3.5kW)
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73 questions from our users

Lawrence G.
Lawrence G.asked
DC10RC / DC12RCBW / DC15RCBW

Where can I buy an extra slider for this unit in New Zealand? My original on is broken.

1 answer
Dimplex
Angela C.Dimplex

Hi Lawrence G.,
Please contact Glen Dimplex New Zealand

38 Harris Road,
East Tamaki,
Auckland 2013.
New Zealand

Contact Telephone: +64 9 274 8265
Contact Fax: +64 9 274 8472 (Marketing)
Email: sales@glendimplex.co.nz

Lucy B.
Lucy B.asked
DC10RC / DC12RCBW / DC15RCBW

My Simplest portable AC randomly started beeping and the temperature Changing to 30 when I've set it at 24. As soon as I turn it down it climbs back up to 30?

3 answers
Sam L
Sam L

Lucy have you contacted Dimplex Customer Care Hotline: 1300 556 816 ?
Unlike many other companies I find they do try to help.

I am grasping at straws here with your problem. You have not mentioned the make/model of your machine - my suggestion may or may not apply.
My own Dimplex portable aircon beeps and switches to a higher temperature or stops altogether when the water drain (situated half way up the side of machine) is left unplugged during cooling cycle. The idea of having this drain outlet closed during normal cooling operation is for water condensate to cool the compressor - which may already be heavily loaded during the hottest days.

Dimplex
Angela C.Dimplex

Good morning Lucy B,
Please contact our Customer Care team on 1300 556 816 to discuss your issue and perhaps we can try some trouble shooting over the phone.

Hi!
Does this unit have a remote? It may be picking up a signal from a different remote and interpreting it as something else. For instance, you might want to turn the volume of your TV up and the aircon "sees" the signal and interprets it as a request to increase the temperature. It wouldn't be a very common problem but it's worth checking.

Charly M.
Charly M.asked
DC15RCBW (4.4kW)

Hello,
I just bought this model from JB. Unpacked it today (22/12). When I set it to cool it takes a few minutes then starts running but NO AIR comes out from the vent. The exhaust has warm air but again NO AIR from the front. I called JB and already getting the runaround. This close to xmas holidays I just want to resolve it or get a replacement. Is there a trick to getting it to cool that I've missed?
Thanks in advance

2 answers
Dimplex
Eleonore E.Dimplex

Hello Charly M
Thank you for your email query. Assuming the following>

*that the unit is set for cooling rather than either dehumidify or heating ie displaying the snowflake symbol
*that the display is holding solid (rather than continuing to flash as it will until the compressor engages)
*the exhaust hose is placed correctly so that the hot air is being vented outside
*the unit is being operated on a flat, firm surface with the drain plug in place
*air inlet and outlets are clear and unblocked
*the unit is not situated in direct sunlight
*the room being cooled is closed up as much as possible ie doors & windows closed, blinds/ curtains drawn etc

If all the above are true and cold air cannot be felt coming from the front vents, you are able to return your product to the store for replacement within the 24 month warranty period offered by the manufacturer (as long you can verify purchase details by showing original invoice).

kezza z.
kezza z.

Hi you might need to pull the air vent off and the exhaust hose side off (By lifting up) and switch them around

Jacob P
Jacob Pasked
DC15RCBW (4.4kW)

What does df mean with the cooling symbol flashing I also notice the compressor cuts out as this happens and unit stops cooling

4 answers
Sam L
Sam L

Here is an answer from a helpful soul at Dimplex:

Danielle D.
DIMPLEX
2 years ago
... DF being displayed would normally mean that the cooler is trying to go into defrost mode as the condenser and/ or compressor has iced over . This may disrupt the cooling cycle as the unit recycles the water collected internally and washes it over these parts to remove any build up of ice. This issue can be caused by using the unit in cooling mode without the drain plugs in place (thereby reducing the amount of available water to recirculate) If this is the case, please fit all plugs back into position and run as normal.

Should you require additional information regarding the use and care of your Dimplex product, please do not hesitate to contact us again at any time by calling our Customer Care team on 1300 556 816.

Jacob P
Jacob P

Plugs are in place so jow do i fix the problem please

Dimplex
Angela C.Dimplex

Hi Jacob,
Please contact our Technical Department on 1300 556 816 for further investigation.

Claudia
Claudiaasked
DC10RC / DC12RCBW / DC15RCBW

I brought the DC portable air con 3 days ago, every day it has been perfect! Than all of a sudden its not blowing cold air or venting hot air out the exhaust hose.
I have cleaned the filters and checked the settings it is set on cold "snowflake symbol" but is just blowing air out like as a fan would?

1 answer
Dimplex
Eleonore E.Dimplex

Hello Claudia
Assuming the following>

*that the unit is set for cooling rather than either dehumidify or heating ie displaying the snowflake symbol
*that the display is holding solid (rather than continuing to flash as it will until the compressor engages)
*the exhaust hose is placed correctly so that the hot air is being vented outside
*the unit is being operated on a flat, firm surface with the drain plug in place
*filters are clean with no dirt or particulates visible
*air inlet and outlets are clear and unblocked
*the unit is not situated in direct sunlight
*the room being cooled is closed up as much as possible ie doors & windows closed, blinds/ curtains drawn etc

If all the above are true and cold air cannot be felt coming from the front vents, you are able to return your product to the store for replacement within the 24 month warranty period offered by the manufacturer (as long you can verify purchase details by showing original invoice).

Colleen H
Colleen Hasked
DC15RCBW (4.4kW)

Do you leave water plug in when using cold air, do not have manual

4 answers
Dimplex
Eleonore E.Dimplex

Hi Colleen,
The upper drain plug must only be removed and a drain hose attached when using the heating and dehumidification functions.

Sam L
Sam L

Your unit has 2 water drainage plugs. Bottom for cooling function or drainage prior to storage. Top for heating function.

When cooling, normally you do not have to unplug/drain unless you are in super humid environment. Then you could either periodically unplug bottom plug & empty or attach tube for constant drainage.

Here's Dimplex manual spiel: "When the air conditioner is used, excess water condensation may be produced that cannot be removed via the exhaust hose. This water is captured by an internal container. When this container is full, the unit will stop working and display the E4 error code. When the error code is displayed the water collected must be manually drained.

For Heating, Dimplex manual says the following: "When the heating or dehumidification functions are used the upper drain plug must be removed and a drain hose must be attached."

Colleen H
Colleen H

Thank you Eleonoer E

Sandra
Sandraasked
DC15RCBW (4.4kW)

Hi. Can you please tell me where I can purchase extra slats for my ducting kit. The three that came with the unit are not sufficient for my sliding door. Thanks in advance for your help. Sandra.

No answers
Sandra
Sandraasked
DC15RCBW (4.4kW)

Hi. Can you please tell me where I can purchase extra slats for my ducting kit. The three with the unit are not sufficient for my sliding door. Thanks in advance, Sandra .

4 answers
Sam L
Sam L

Have you tried Dimplex 1300 556 816 ?
You actually do not need additional panels to bridge a large opening (such as sliding door) - any material such as plywood or cardboard or styrofoam - wrapped in plastic - eg clingwrap or packing plastic or whatever to make it impervious to moisture (& to improve looks) will do the job - as it has for me. Just affix your homespun panel (say with tape) to original Dimplex panel that has the opening for the duct and you are set.

Dimplex
Eleonore E.Dimplex

Hello Sandra
You can purchase another window slide set direct from GlenDimplex. Please call 1300 556 816.

Sandra
Sandra

Thanks Eleonore for the prompt reply. Sam, you are a legend ! So kind of you to put up such a detailed helpful answer. Have a fab day : )

Leanna S.
Leanna S.asked
DC10RC (3kW)

We purchased our Dimplex just over a week ago and it was cooling fine with the exhaust hose venting the heat out the window. Now it seems that there is no more heat coming out of the exhaust vent and definitely no hot air movement from the end of the hose - why would this be the case?

1 answer
Dimplex
Eleonore E.Dimplex

Hello Leanna
Thank you for taking the time to contact us. Assuming the following>

*that the unit is set for cooling rather than either dehumidify or heating ie displaying the snowflake symbol
*that the display is holding solid (rather than continuing to flash as it will until the compressor engages)
*the exhaust hose is placed correctly (no kinks or sharp bends)so that the hot air is being vented outside
*the unit is being operated on a flat, firm surface with the drain plug in place
*filters are clean with no dirt or particulates visible
*air inlet and outlets are clear and unblocked
*the unit is not situated in direct sunlight
*the room being cooled is closed up as much as possible ie doors & windows closed, blinds/ curtains drawn etc

If all the above are true and cold air cannot be felt coming from the front vents, you are able to return your product to the store for replacement within the 24 month warranty period offered by the manufacturer (as long you can verify purchase details by showing original invoice).

Morgan S.
Morgan S.asked
DC12RCBW (3.5kW)

What dose df code mean?

1 answer
Sam L
Sam L

Here is an answer from Dimplex to your question found on the net: "The dF code is showing that you are running the unit in the dehumidification mode. Please be sure to attached the drain hose when using the appliance in the heating and/or dehumidification mode. If you require further assistance please don't hesitate to contact our Customer Care team on 1300 556 816."

Anh P.
Anh P.asked
DC10RC / DC12RCBW / DC15RCBW

Hello. I have a DC10RC model and when I use the heating mode, every 2 hrs or so the air conditioner would automatically stop working, then start working again after 5 mins making very loud noise in the middle of the night. Sometimes the noise woke me up and I had to turn it off. Is this machine able to work continuously throughout the night?

2 answers
Sam L
Sam L

I have not had the experience of this aircon periodically stopping. I am not a techie. For that you may wish to consult Dimplex but possibilities in order of likelyhood:

1 An overheating compressor stops the aircon. According to Dimplex manual aircon will then restart in 3 minutes. It is not unusual on startup for the compressor to make a louder noise then during steady running.
2 Aircon thermostat detects that the set temperature has been reached and stops the machine. Aircon restarts when room temp dips below set. If not set at its highest, try setting temperature higher.

I am assuming that you have cleaned the filters. I am GUESSING that in heating mode aircon relies on air intake to cool the compressor. In cooling mode water condensate assists in cooling the compressor.

I am also assuming you have unobstructed condensate water drainage

Dimplex
GLEN D.Dimplex

Hello Anh
Please ensure the unit is being operated on a flat, firm surface with the drain hose in place, filters are clean with no dirt or particulates visible and air inlet and outlets are clear and unblocked.
If the compressor gets to hot the unit will stop, when it restarts you will hear the compressor cut in.
Please do not hesitate to contact us on 1300 556 816 if you have any further questions.

Bruce W.
Bruce W.asked
DC10RC (3kW)

Hi Dimplex
I have bought a Dimplex DC10rc
There was no water drain tube in the box ?? ( The 100mm white air exhaust tube is fitted)
I am I correct to understand that a drain tube must be attached to the middle side drain hole of the of the unit in a heating mode.
I have found water pooling at the bottom of the unit on the carpet.
Is there a drain tray as well for this unit (small black tray) if this is the drain tray where do i fit it on the unit.
Do I remove the side drain plug of the unit for heating and leave all plugs in for cooling ?
How long can the drain tube be ?
Do I need a water drain tube in Heating mode ?
The Heating mode does not create much heat ?

1 answer
Sam L
Sam L

Your questions are addressed in the manual.
Yes, continuous draining is required in heating mode from the mid-height drain. Leave the bottom drain plugged for heating (but really makes no difference). TRAY OF ANY SIZE WILL NOT SUFFICE for continuous drainage in heating mode. A bucket sized container (periodically emptied) or a length of downward sloping tube leading outside your premises (or a drain outlet) are the practical solutions for the amount of condensate produced.

Amount of condensate during heating is NOT a design fault but is a reflection of amount of moisture in the air.

I really cannot recall whether a drain tube is supplied with a new Dimplex machine. Ask Dimplex.

If you have to buy one - measure the mid-height outlet nipple first to ensure a snug fitting tube - from the likes of Clark Rubber or Bunnings or aquarium shop or fit a garden hose - whatever fits. If plastic or rubber tube is difficult to fit upon the outlet nipple, immerse the end of the tube to be fitted, in hot water for approx 15 seconds to soften the tubing material for easier fit.

The water drain is not pressurised so it does not matter what you use as long as it fits snugly around the outlet nipple. The length of the tube has to be at least long enough to reach wherever you want the condensate to flow by gravity (such as the bottom of a bucket positioned next to the unit.

For cooling, condensate is misted out through the exhaust duct. Bottom drain may be required only in exceptionally humid conditions (when tons of condensate may be produced) or for long term storage (to empty a tiny built in internal condensate tank).

Further to insufficient heat, your unit may be insufficient for your space. To reassure yourself, you could find out on the net or from Dimplex required capacity for your room size. Having said that, your aircon will be 2.5-3 times more efficient than a resistance heater of equivalent heating capacity.

Mum
Mumasked
DC10RC / DC12RCBW / DC15RCBW

Do you ever have to put water into the dc10rc ??? We haven't used ours for 18mths and plugged it in works but doesn't cool as much as I remember.....

1 answer
Matthew
Matthew

No. I do not add water to mine. I have just re-read the user manual to be certain prior to this answer and there is NO mention of adding water at any point. Besides, there is no access point to do so. The best efficiency of this type of unit is to turn it on prior to the extreme temperatures being reached within your room. Ensure you shut as many doors and cupboards and blinds as possible. Once you achieve a decent result in the main room to be cooled you can potentially try to cool an additional room or area. Remember that the unit really only efficiently cools a 3m x 3m room.

Jodie C.
Jodie C.asked
DC10RC / DC12RCBW / DC15RCBW

Why does my dimplex dc15 unit keep coming up with the E4 error code bout an hour of using it. I empty it n get about an hours use out of it and have to do it again.

2 answers
Gordon
Gordon

Hi it is probably because it's humid and it's filling up fast what I do is put a drain hose on the side and put it in the track of a sliding door to drain away. Use the top drain plug on the side.

Matthew
Matthew

I can't explain the frequency of your E4 alarm. It sounds a bit unusual. But try attaching a drainage hose to feed into a bucket or small plastic container.

Jodie C.
Jodie C.asked
DC10RC / DC12RCBW / DC15RCBW

My Dimplex DC15 keeps coming up with the E4. I empty it n put it on n it only last like an hour n it will come up with the code E4 again. Why is this

1 answer
Gordon
Gordon

It might be quite humid I put a drain hose on mine and put it in the drain track of the sliding door

Marc D.
Marc D.asked
DC10RC / DC12RCBW / DC15RCBW

On a dc10rc Can I purchase a second vent/hose insert so as to duct the cooling as well as the exhaust?

2 answers
Gordon
Gordon

That's a clever idea BUT the extra hose on the cooling side would attract alot of water and could cause an electrical fault short or even fire or even electrocution if the water gets into the power.

Marc D.
Marc D.

But you swap it round when heating and It's blowing cold air......... just want to know where to buy the clip in for the duct to replace the vent one.

Mark T.
Mark T.asked
DC10RC (3kW)

Do you need to add water to unit?

2 answers
Gordon
Gordon

No its a proper aircon unit not fake.

Matthew
Matthew

No. This is a reverse cycle air con. You may need to empty water out of it from time to time based on the built in computer warning alarm (Code: E4).

Dricon
Driconasked
DC10RC (3kW)

Mines running perfectly fine except that it’s leaking out of the upper plug (6).

It’s on cooling mode (snow flake) and not on heating or debumidification. Lights on solid, it’s on a flat surface. Filters have been cleaned out, it’s not in sunlight hose directly out the window.

Any reason it’s leaking water? I’m letting it leak into a container and removing it, thinking about plugging it up but not sure if that’s a good idea

2 answers
Dimplex
Danielle D.Dimplex

Hi there Dricon
When being used in the cooling mode, all plugs should be in place. You should only remove these plugs when running in heat (or dehumidify) mode in order to remove any additional moisture from the unit. When in cooling mode, this additional moisture is actually required to ensure that the unit runs at peak performance and does not freeze over etc.
Please put the plug back in both top and bottom positions prior to taking any further action.
If you have any further queries or concerns regarding either the use or care of your Dimplex product, our team are available by phone: 1300 556 816 or email: customer.care@glendimplex.com.au

Gordon
Gordon

Leave the plugs in when cooling as it's self evaporating when in aircon/cooling mode.
If it got to much water it would just stop running until it was emptied but that has never happened to me.

Jason R
Jason Rasked
DC10RC / DC12RCBW / DC15RCBW

what refrigerant is used in a dimplex 3400h air conditioner?

1 answer
Dimplex
GLEN D.Dimplex

Hello Jason
The refrigerant that is used is R410a.

Lai
Laiasked
DC10RC / DC12RCBW / DC15RCBW

I am considering to get on for a bedroom about 9 square metres, which model should I go for?

2 answers
Dimplex
GLEN D.Dimplex

Hi Lai
Each of the models you have listed will be suitable for the room size you have mentioned. Please have a look at the link below to compare further
https://www.dimplex.com.au/products/portable-cooling or alternatively call our Customer Care team on 1300 556 816 to discuss in detail.

Gordon
Gordon

Hi if you can I would get a proper wall based unit as the portable units are good at blowing a bit of cool air around but won't really cool a room like a proper aircon unit will.

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