Perfect for cosy bedroom
This is an amazing heater for a main bedroom adding an unbelievable opulent atmosphere. When we put this on and it is raining inside we feel like we are at a ski resort in Canada. Also the heat that it omits is great, can warm a large bedroom in just 10 minutes. The visual is also unreal so natural.
I waited more than a year for them to get this item in. Several emails later and they tell me they gave most of their product to David Jones. I am in a regional area and was asking them to get the item to our local stores because they would not let me buy it directly. Many emails later, I was told they would be available late may or late june.
"We are expecting to have all of the Opti-Myst range available for purchase in April/May
The RRP for the Redway is $999.95 and will be available from your local Harvey Norman, The Good Guys, Retra...vision and David Jones. Please advise if you require any further assistance,…" My local Harvey Norman and Good Guys never had the product even tho they knew that I was wanting it. Hopeless service. Now I have markings on my walls where there was supposed to be a fireplace for Christmas in July. Thank you Dimplex Australia for your horrible customer service. I like the hope of the unit. I have never seen it in person but it looks nicer than all the others. I cannot get one because Dimplex didn't bring enough in and they are extremely expensive at $999. I can get a reasonable substitute for $200 at Costco. Very bad customer service.
Questions & Answers
Dimples Redway - am interested in purchasing one but need a photo of the back of the heater so I can work out where the plug is as I don't want to have to relocate power point as I've just finished painting the wall where I propose to mount it. What do the brackets look like? One local retailer which I won't name is asking $1,299 without installation, yet some say RRP should be $999 or less. There is a local Harvey Norman store, would they be able to get one of these in and how long would it take? One reviewer of your product complained it took a very long time to get one in to a local retailer.
Good morning Estelle. Thank you for your enquiry. Unfortunately we do not have photos of the back of the Redway, we do know that the power cord is located at the bottom left hand side of the heater. The recommended retail price that we have listed is $1299.95. Currently we have very limited stock in our Victorian warehouse and dependent on where you are located would then determine how long it would take for the stock to arrive. Should you have any further questions please call us on 1300 556 816. we will be happy to assist.
Thank you for your prompt response. One other question; do all your electric wall mounted heaters/fireplaces have power cords located on the left hand side? Where I want to install it would require right hand power cord as I don't want to relocate power point having just painted the whole unit. Thanks Estelle
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.